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"This hotel is very clean and the staff is super nice. We booked a room that didn't have a window and it was a lot smaller than we thought it would be. It was nice to sleep in complete darkness but hard to wake up when you didn't know if it was morning or not (but that is my own fault). We walked everywhere from our hotel. It is right next to the train station which is convenient. "

"The Cumberland was a decent hotel overall. The bed was somewhat comfortable, you could feel its age and the underpinnings were lumpy and uncomfortable. The bathroom was clean but there were spots on the ceiling that raised some eyebrows. Gym was clean and well stocked. Reception was overall very helpful except for delays in housekeeping/maintenance arriving to solve a plumbing issue. Great value for money for London and the location for time of year."

"Most of the reception staff are unhelpful."

"Even though the room was small it was comfortable for two people. I do with the heat pump /ac unit would have a fan that continues to run as it can get warm without a window. What was disappointing was the lack of extra pillows and blankets. When we asked about extras they said they didn't have any because they are booked solid. Ended up using some extra towels as pillows. Not the most comfortable option, but they did the trick."

"Loved the vibe of the hotel, staff was very nice and helpful.Great hotel, great location Room set ups were neat and made the space feel bigger! Breakfast was wonderful! Wide variety of options and very nice dining space. Gym was set up a little oddly and Peloton was not activated but overall a great stay! Would definitely stay again "

"Fantastic experience, they upgraded facilities, will come back to stay again!"

"This room was TINY!!!! But over all the as good, clean towels/bedding. But hotel is a little dated."

"Very bad experience of my checking, living, not-working flush of toilet"

"The best hotel is London for us, have stayed many times and this time with our family ready to watch the London Marathon. It is perfectly situated on the Thames. The food is top quality and a decent price! Looking forward to our next stay! I would say the only thing missing is an indoor pool."