West Cliff Hotels, Bournemouth

"The staff were nice and welcoming. Bharat is a good asset to this hotel. Breakfast was average. Same limited menu. Room is spacious but carpets need proper cleaning. The location is very good amd the hotel in itself is really nice. "

"Very nice stay, family friendly place, kids love the pool and breakfast. "

"Clean hotel, decent facilities, pool nice and warm, usually you can find parking outside unless it’s peak season. But scored down because they had no vegetarian sasuages despite us mentioning when we checked in. This is unforgivable in this day and age as there was no alternative and a lack of initiative to solve the issue eg go to the local coop and get some. Not very inclusive… "

"The room we stayed in was very dirty, hairs all over the bathroom sink and marks on the walls. Found a false nail on the window sill. The furnishings were worn and damaged. We ended up moving rooms because it was so dirty. The property is very dated and you could hear everything in the rooms above and next to us. The hot tub needed to be cleaned and the water was not hot. The pool was ok!"

"The hotel facilities, the dining, the staff were all absolutely fine. The room, however, was on 2 levels with even a step down on entry. Awkward. It was situated at the front of the building over some sort of service room with a generator or boiler that emitted a constant drone all through the night. Occasionally it would cut out only to re-start a short while later. As a result we had very little sleep. The noise could be heard outside the building as well; and of course it carries more at night."

"Wifi was working. Room was ok. Improper heating in the room."

"Amazing stay as expected "

"My partner and I had a wonderful three-night stay at Rhinefield House for his birthday. The staff were all excellent - a special mention to Deborah at breakfast and afternoon tea, whose warmth and personality really stood out - but everyone we encountered was lovely. They also made a thoughtful effort to acknowledge my partner’s birthday, which we hadn’t expected and really appreciated. We were lucky with the weather, which meant we could properly enjoy the beautiful grounds, especially sitting by the pond - a real highlight of the stay. A couple of minor points of feedback. On the first morning we were woken at around 5.30am by a fairly loud, continuous noise, like a motor running. This did continue intermittently throughout the stay, including late at night and early mornings, although not quite as loud after the first instance. It wasn’t disruptive enough for us to request a room move, but worth noting. Secondly, the outdoor pool is open from 9am to 4pm. As we were out during the day, it would have been nice if it stayed open later. We did have a look while passing and it looked like it could do with a bit of attention - there were leaves in the water and it didn’t feel particularly inviting. Appreciate it’s early in the season, but a bit of upkeep here would go a long way. I mention these as constructive feedback rather than criticism, as overall we had a really lovely first stay. Thank you to the team - we would definitely return."

"Very good service. Clean room "