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"Very clean resort, top level service. Great food at local restaurants!"

"I actually hesitated posting it because I almost want to keep this gem a secret :) Checkin was smooth. We arrived at about 3 pm and were able to get into our room right away. The booking site said every room has a balcony. We were put on the ground floor (obviously no balcony lol) I booked garden view by accident 😂. The room was a bit tired but lovely. Due to some unusual circumstances we were moved to a room with a balcony. It is worth the upgrade if you are pondering. The restaurants both on site and in the golden zone were all very good with some being excellent. It is nice to be able to get into town on the shuttle and to grab a cocktail when you are thirsty. Los Deseos in town serves phenomenal made to order breakfast and fabulous Mexican entrees for lunch or dinner. Our server, Cristiam was wonderful. He even told us where to shop for tequila to bring home. It was our favourite spot for meals. The facilities are gorgeous. The pools sparkle and the service is outstanding. We were able to see whales breaching right from our pool deck chairs. The service from the bellmen and wait staff was excellent. Erich, one of the golf cart drivers was exceptional. We were a bit freaked out having to sign every receipt but it seems that is how they track things at the Hacienda. And last but not least a special thank you to Jorge, the front desk supervisor. A front desk employee made a small error but Jorge was on the situation until resolution. Gracias Jorge!"

"The rooms are beautiful and well maintained. Staff was incredibly kind and helpful as well. Food is amazing but a bit expensive, definitely worth it though. Would recommending getting the breakfast included, it’s well worth it."

"The room was always clean, staff were so helpful. Being a families welcomed resort, I was very impressed with how many activities were available for all ages. Everyone seemed happy and to be having fun. Definitely will return!"

"Staff is unbelievable knew my name by the 2nd day and attention to detail was unreal. Music was fantastic but shows were hotel grade. Food was excellent but somewhat limited. Don’t get me wrong everything was delicious. Watched whales all day long from the pool and my balcony "

"Friendliest staff you could ask for and the food is great. Love the one bedroom and living room setup which gives some privacy. All the activities and games definitely make the time go by quickly and the drinks are excellent. Mauricio who welcomed us and set us up with Resort credits and presentation was a huge help and support with things Resort and non-resort related."

"Staff were excellent! The room was clean and refreshed each evening. The restaurant food was some of the best we’ve had at a resort in Mexico. Focus is in restaurants instead of buffet which is a huge improvement. "

"one of the cleanest resorts I have ever been too. beautiful view, and great setting. only negative was that service was slow. "

"Clean room good amenities and very pleasant staff"