Tourist Corridor Holidays from NZ$1,564

Good for the price. Not perfect, but friendly and relaxing

Good: clean, relatively new property, excellent food. Not so great: Pools are good but on the small side, staff is not as attentive or helpful (compared to other resorts in the area, and i have been to plenty since i live in San Diego and Cabo is our favorite get away with wife & 2 kids). Last but not least was the fact that the 24hr room service was unavailable for the last night we stayed, and we came back at 9pm from the restaurant and found the room cleaning staff telling us that they're cleaning the room and we have to wait, even though the room had been cleaned earlier. So I suspect miscommunication and the fact that she ended up not doing a full cleaning when we got back in the room.

The staff was very friendly. Our room was nice and clean. The service at restaurants can be better, but overall a good vacation.

Beautiful property with delicious food! Very relaxing! Staff was amazing!

My family and I stayed at Hacienda Encantada again this summer after experiencing amazing service and a beautiful resort two years ago. However, this time there was a noticeable decline in service quality and management. When we arrived to check in, we expected some sort of upgrade for being Expedia Gold members, just as we received two years ago. Despite our status, we were only given a room one floor higher and were told that was our upgrade. However, the rest of our family, who are not Gold members, were placed on the same floor as us. So what exactly was the upgrade? As the days went by, we noticed the lack of staff around the resort. During our previous stay, bellboys were always driving around in carts, ready to transport guests. That wasn't the case this time. Instead, we constantly had to call the bellboy line, which was difficult because of the poor phone quality, and then wait over 10 minutes for transportation. One memorable example occurred when we were waiting for a cart to take us to a dinner reservation. We waited over 20 minutes and eventually had to walk. Along the way, we saw five vacant carts parked in the lobby area with no one available to operate them. Concierge was no help during these situations. I do not think I will be returning to this resort, as I expected the same quality service we received two years ago. To end on a positive note, this resort is very beautiful, the views are amazing, and the food quality was great.