Schottenfeld Hotels, Vienna

"The best part of the hotel is its proximity to the airport, walkable distance using the underground passage, very convenient. Be aware that there are no free shuttle, not suitable for people with limited mobility as its a long walk to the terminals. Hotel room was in a poor condition: dusty nightstand, floor did not look like it was fully vacuumed as we found things on the floor as we walked in. No refrigerator in the room. The bathroom size is small (not comfortable at all for average and above average person). Plus, the bathroom was not flushing well and needed 3-4 times to be fully flushed after each use. The worst part was the mattress on the bed. It was very soft and felt like you were on a water bed, without any back support. We only got one pillow each. Some staff were friendly and some were not. "

"The breakfast was very good, but they should implement cooked breakfast I would suggest is that in the shower there should be a shelf where the guests can put their own products when they are using in the in the shower. I understand there policy behind the towers and the bedsheets been changed every two days but some customers would like to be changed every single day. The only thing I found very inconvenient was that I had to keep on telling the receptionist to change the towels and the bedsheets in our room. Everything was fantastic at the hotel. We really enjoyed it. We were there for my birthday and everything was very good. It would be nice if the hotel did something for a special occasion to make the Customer very welcome and enjoy the special days they have there. "

"Wonderful, especially enjoyed patio are with complimentary drinks and pastries to chill for an hour or so. "

"I love the breakfast at this hotel. Amazing staff and perfect location. It’s just right across the main train station. We will use this hotel again for sure when we come back. "

"Convenient location, uncomfortable beds, lukewarm shower, dirty showers, only instant coffee. "

"It’s very convenient since it’s a 2-3 minute walk to the train station. Breakfast is average. Juice is kinda water down but good if you don’t like it to be sweet. It’s a self check-in and you make your own key cards. "

"good breakfast friendly staff close to metro but needed BBC channel on TV"

"Great location if you like to enjoy the city super quiet clean and very friendly staff "

"The hotel was very clean and cozy. Hotel staff were very friendly and helpful but the restaurant staff let the team down. I once tried to order room service and the restaurant would not pick up the phone and then when they finally picked it up, they hung up the phone right away. When I asked at reception, I was told that the restaurant must be very busy. I also had another unpleasant experience at the restaurant during breakfast. I walked towards an empty table that was free and as I put the plate down, the waiter came over and told me to move because another couple wanted to sit there. The couple came over with their plates and I was just standing there, not knowing what to do with myself… he did not even offer a different table, just told me to move, it was such an unpleasant experience and so, so rude to treat guests like this. This really took away from the whole experience, I think that if the restaurant staff were professional and friendly, I’d give a 5 star rating. "