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"Hotel was lovely and clean, beds were very comfy, we didn't use the bar for food as we spent most of our time down Whitby main street, staff were very friendly on arrival and departure, will definitely be using the hotel again in the future "

"Everything was fantastic!! Beautiful property set in gorgeous gardens a stones throw from the beach. Food was top notch and staff were very attentive and friendly. Rooms spotless! Will definitely be back soon. "

"With a late arrival due to bad traffic the welcome and speedy check in were wonderful. Our room spotless and very comfortable. We missed having a small fridge. All the staff were friendly and helpful."

"Really well presented, friendly staff, highly recommended."

"Lovely breakfast and great hotel "

"Lots of negativity about this Hotel Our experience was Very good Check-in Swift hall Reception downstairs areas Magnificent Staircase Ladings upto 1st floor all new carpets Clean room was great clean superb shower room Staff we're Fantastic Really Helpful and friendly Yes parts of hotel bit Shabby/need updating which is a huge task giving Size of the building but work ongoing in smartining it up Only real moan the fantastic balcony overlooking the sea front (Smoking Area) could do with pressue washing sooner rather than later and add few more Bins Just booked for next year going to be interesting to see the changes and upgrades they doing "

"For the price we paid, this was excellent! The hotel is stunning when you walk in, the rooms were nicely decorated, if a little grubby but we weren’t expecting 5*. The beds were really comfy. I’m not sure what the rooms would be like in summer as there was no heating or air conditioning and windows didn’t open much. The bars ares were excellent too! Staff were really nice, didn’t seem the best trained in hospitality, which surprised me for a Britannia Hotel but still, we weren’t put off - maybe some staff had called in sick and they were covering? We’d definitely return. "

"The rooms are very tired even the info in the room are dated telling you if you want to call reception dail 0 there are no phobes innthe room wifi is very poor the choice of meals in the bar/restaurant is very limited it was also cold "

"Jacuzzi was out of order and pool cold due to broken pump. No complimentary breakfast or discount was given. Very disappointed as only booked that hotel over others for facilities and they were unavailable. 30 minute walk to get to the main attractions"