Oriente Hotels, San Juan

"My bathroom was old…no hot water. The bath tub floor wiggled. "

"Trust me when I say I am not someone who likes to leave negative reviews. I truly believe if you don’t have something nice to say, it’s better not to say anything at all—but in this case, I feel like I have to speak up to help others avoid the same experience I had. I had a very disappointing experience at this hotel. The room was not clean or properly maintained—the lamp had visible mold inside, which was extremely concerning. The bed sheets had stains, and even worse, there appeared to be tiny bugs. I woke up in the middle of the night with itchy marks, which made for a very uncomfortable stay. Room cleaning is not provided on a daily basis so that's a big disappointment. The hotel itself feels old and outdated, and unfortunately, the lack of cleanliness and poor service made things even worse. I checked out a daily early rather then staying there another night. My advice: KEEP LOOKING. I 100% regret staying here."

"Muy bonito el lugar, unas amplias piscinas para compartir en familia. Lo recomiendo "

"The hotel was beautiful! The staff was amazing and so helpful with finding places in the area. The food and drinks on the hotel resort were delicious and good for picky eaters as well! Would 100% recommend and go again! "

"Everything was great. "

"Our housekeeper, Veronica, was always very attentive, ensuring that our room was immaculate, restocking our daily coffee supply, and providing fresh towels when needed. The staff in the buffet area promptly replenished everything at the bar, and they offered a wide variety of breakfast options for the family. The facility was maintained in excellent condition, and I miss the delightful scent that greets you as soon as you walk into the lobby. The fact that the location of this Residence Inn is within walking distance of the beach is a plus. My family also enjoyed the pool area after a long day of exploring the island. I would definitely stay here on my next visit. -Luna Family"

"The room was very very tiny. Entire room has only one light switch working. So if someone want light in bathroom then have to turn on light for entire room. Very very pathetic facility. The window was broken. The room walls are piled. Looked like some remote field place. I don’t understand how come Expedia has business with such a poor facility. I would stop using Expedia after this very bad experience."

"The pool was enjoyable but we couldn't always get a chaise because of the crowd. Our window did not overlook the beach."

"This was the best 40th birthday I’ve could’ve ever asked for the staff was great. The food was great. The atmosphere was amazing. Will be coming back next year and years to come!"