Spa Hotels in Puerto Rico from NZ$254

"Pool open 24/7 great food options and comfy beds. "

"The hotel looks like a dump; the staff are rude; I had graffiti on our room door; the room looked like a prison cell with little if any furniture; the bathroom room was the size of an airplane toilet and it looked like something you would find at a gas station; bedding and towels were almost see through; room smelled like a sewer; Expedia photos are truly deceptive and completely inaccurate "

"The staff was really nice, the pool was nice and the small beach with reserved chairs and umbrellas was great. We snorkeled right off the beach and saw lots of tropical fish, cute hermit crabs were always out at night, loved the sound of waves crashing on the rocks. This place is ok if you want some relaxing, non-busy time with your family. The vibe is just okay quality wise. Rooms and amenities are a little old and run down, but totally met our needs as we were out and about most days. Wished there was two working elevators. The restaurant food was good and the breakfast area had good coffee and breakfast options. Not sure if we’d stay there again but was a great price for the week. Pros and cons, but overall I’d recommend."

"Views were top tier!"

"I stayed the whole week, the first 5 nights for a work conference, and the other 2 in a different room as I had to book separate. The garden room I had for the first 5 nights was outstanding! Modern, well kept, spacious…gorgeous! The ocean view one was not good! The bath tub was dirty, soap scum on the walls, the carpet had a musty smell through the hallway and room. I got disappointed with this room after experiencing the garden one on the other side of the resort. The view from the balcony was the beautiful highlight of this room. I have to point out that the amenities like the pools, cabanas, restaurants on site, and the private island are all fantastic, the next time I stay, I will be sure to have a room on the “good side”. Some of the staff are very friendly, others certainly show they’d rather be somewhere else! During a conference event/reception, one of the bartenders literally said “Jesus Christ” with extreme annoyance when I asked for Coke Zero, he didn’t have any so offered Diet Coke, and I said I’d prefer a regular coke then. Unsure why my request caused such annoyance but he certainly made it very evident. With the high value that accommodations, food and stay are here, and the prestige of the resort, I honestly expected a bit better customer service. Jan at the front desk and David in the cabanas were the highlight of kindness and helpfulness, great people. "

"Always have a great time at the el San Juan!"

"My only complaint is that we were not able to adjust the thermostat in our room. It was set at 63 degrees the whole time. Our only option was to have maintenance turn it off at the main control and then turn it back on but were never able to adjust the temperature from our room and it was either 63 degrees or nothing. Called maintenance multiple times. Otherwise everything was great."

"Front desk stated they would give us refund because my son was not old enough to check in. When Expedia contacted them they denied the claim. "

"Let people know that there are no elevators! People with handicaps struggle with steps. "