San Juan Antiguo Hotels, San Juan

"No hot water. Hotel was undergoing major construction. They did not notify me about the construction until a few days before arriving. "

"The air conditioning was great and effective for the humid climate. We had limited interaction with the staff, but everyone we spoke with was pleasant and helpful. There was a kitchenette (no stovetop) but only 2 glasses, two plates, and a wine glass. No silverware at all. When we arrived, ALL of the cabinets and drawers were wide open. As for cleanliness, the couch was extremely stained and underneath the cushion was crumby and sandy. The towels and sheets were clean BUT they do not give you a top sheet. All you get is a light blanket. (There were stains on the blanket, too.) We asked for a top sheet and housekeeping gave us one. The views from our room were AMAZING! The area was perfect for getting around and there are places to eat and visit the beach close by. For what we paid, we would stay again."

"Clean room. A lot of restaurants nearby. Easy walking distance "

"Room had a nice view of ocean. Pool was clean and kids had good time "

"The hotel has the potential to be much better than it was. I will start with the positives : - great location , right in middle of old San Juan - 24x7 Open bar which serves tea, coffee, beer and red / white sparkling wine - Vibe in the lobby is amazing and welcoming. Worth noting , there is no elevator available and no help is offered in taking bags up to your room. I got a message after I booked telling me the same but would have appreciated this detail before booking. The rooms on the other end could be “underwhelming” to say the least. You could count the furniture in the room in one hand. The bed did not have a head stand , there was no wardrobe - there was just a wall hanger with a few hangars. There was one small study / dresser and a dresser chair and finally a single sofa. Whilst I appreciate the rustic / old nature of the property it could have been better kept. The bathroom was small basic with a shower area. Overall I feel with little investment the property could be so much better. Oh and finally room service was on demand and when we asked for it we were asked “ what would you like to get done”. Can’t remember the last time I was asked that in a hotel ! I would still give the hotel a 3 star but without some considerable changes would perhaps skip staying there again. "

"We really enjoyed our stay at Hyatt Vacation Club at Hacienda Del Mar! From the moment we stepped onto the property, the warm breezes and relaxed vibe set the tone for the trip. The room was lovely and the ocean view was unparalleled. The pool, Mahi Mahi restaurant and private beach were absolutely lovely. We found it very family friendly and loved having access to a full kitchen and washer/dryer. We enjoyed many local restaurants and excursions which were a short distance from this beautiful property. The staff was friendly and helpful. I would absolutely return. If you are Looking for a little slice of paraiso, you’ve found the right place!"

"Walk to both El Morro and San Cristobal national parks"

"Clean, great location, fun amenities "

"Great location!"