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"Room was spotless and at the end the staff accommodated a last minute taxi ride when our Uber app wasn’t working. We had so much luggage too! One of the staff confirmed the ride and then stood by us waiting for the taxi with us to help with bags and make sure we were good. They went above and beyond"

"The food was absolutely delicious and the portions left us very full. It helped a lot as we burned calories with our different adventures."

"We very much enjoyed our stay at Hakone Kowakien TEN-YU and left feeling thoroughly satisfied with the overall experience. We stayed for three days and two nights on a half-board basis, and both dinner and breakfast consistently exceeded expectations. The traditional Japanese kaiseki dinner was beautifully presented and thoughtfully prepared, and the hot pot experience was equally memorable. Each meal felt carefully curated rather than routine, which we greatly appreciated. One of the highlights was the sunrise onsen. There is something quite special about soaking in the open-air bath while watching the morning light unfold — it was genuinely breathtaking. Breakfast, too, was generous in variety and high in quality. If we were to mention one small point, it would concern the blackout curtains. As we were travelling with a young child, the room tended to become bright quite early in the morning, which occasionally meant an earlier start to the day than we might have hoped. A slightly more complete blackout arrangement would perhaps make the experience even more comfortable for families. That said, considering the price point, the standard of accommodation, dining and overall atmosphere represents remarkable value. We were sufficiently impressed that we have already arranged to return in November, which perhaps says more than anything else."

"Room was amazing. The old architecture with modern amenities was great. The onsen was beautiful. The hotel itself and the area around the hotel, including the gardens were stunning and fun to explore. A perfect oasis, I wish we could have stayed longer. Some lovely shops and restaurants within walking distance. The free shuttle up the hill to the train station was appreciated, although the walk down to the hotel is worth doing. Stop at Naraya cafe as well!"

"The staff are very courteous and very helpful. The room was very clean. This hotel is in an amazing location. "

"great"

"Clean, nice staff, and convenient location. It was also great that there were convenience stores onsite."

"Size of room tertific staff...especially duty managers"

"Staff was very friendly and helpful Room was nice Well stocked Bed was comfortable enjoyed our stay"