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"Overall I have good experience stay at the hotel , breakfast is excellent just when I check in seem like not have enough front staff to accommodate the customers"

"Thank you to the staff of the Hakone Kowakien Ten-yu. As soon as we got off the taxi, we were greeted with extraordinary warmth and extra attention to details! We inquired about directions to the Hakone doorway, but instead your staff personally drove us there! Your hospitality is above and beyond! We will definitely visit again! The onsen with the spectacular view is a sight to behold. Our only regret is that we couldn’t stay longer! Next time we will stayed much longer! "

"The room was fabulous. Service staff are very friendly. There are a lot of activities to do in the hotel. Living close to nature. The only downside is that it is not near the train station, you have to call the hotel to get someone to fetch you (Limit 6pm). Additionally, there aren't a lot of shops around but everything can be found in the hotel itself."

"A beautiful properly. We had a room with an onsen on our deck, it was supposed to have a lakeview but trees are all grown in and blocking. This place feels remote but there is a bus stop station close and the pirate ship/ cable cars. No stores or restaurants close by but we really enjoyed the breakfast and dinner buffets."

"Great location, nice view of fuji-san, nice garden and trail at the back, nice breakfast with a lot of choice. The fact the rooms had some older furniture was fine since it was according to price. Easier control of hot water in the shower would be better."

"Awsome location excellent views of the lake and Fuji (if the weather permits). Best place in town."

"Great ryokan experience. The rooms were spacious, comfortable and well stocked. The food was phenomenal. We stayed for two nights and they had a different menu each day. The service was exemplary. We brought our 4 month old baby boy and they went out of the way to accommodate us. They put us in a slightly more secluded room and dining section so we didn’t need to feel bad when he cried. They set up a little bed for him at dinner time. "

"My husband and I would come back here in a heartbeat. We were blown away with the breaktfast and dinner each day. We were so stuffed and impressed by the presentation. We booked the private baths without any issues and we were lucky that each time it was available for us. The staff was so nice and welcoming. They picked us up from the train station and drove us to the closest bus station on our free day in Hakone, we thought that was very helpful because walking to the station would be impossible. "

"We arrived to Hyatt regency hakone and were immediately escorted in and were told they were waiting for us. From that moment on, it was nothing but first class treatment from the entire staff. It was an incredible experience and the staff experience alone should make people run here in droves!! It sadly rained (4.5 inches in one day alone) while we were there but the staff was always helpful with information, alternative advice, and wonderful smiles. Would definitely recommend as they went above and beyond. "