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Rating 10 - Excellent. 427 out of 957 reviews" "
10 - Excellent
427
Rating 8 - Good. 372 out of 957 reviews" "
8 - Good
372
Rating 6 - Okay. 118 out of 957 reviews" "
6 - Okay
118
Rating 4 - Poor. 30 out of 957 reviews" "
4 - Poor
30
Rating 2 - Terrible. 10 out of 957 reviews" "
2 - Terrible
10
8.8/10
Cleanliness
8.4/10
Staff & service
8.4/10
Amenities
8.2/10
Property conditions & facilities
8.0/10
Eco-friendliness
Reviews
6/10 Okay
Monique
Travelled with family, Travelled with family and small children
21 Apr 2024
Liked: Cleanliness, staff & service
Property is quite dated, would be good to improve the soundproofing, could hear the neighbouring rooms and guests in the hall way at all hours. Tint the windows for privacy. Didnt have the league channel sky 4 so that was disappointing. The staff were very nice tho and the lady at the front desk was brillient very helpful giving us extra towels for the pool.
Myself and 2 friends stayed in a family room, which was very quiet. Had drinks and dinner at the on site bar and resturaunt, which was really tasty. Staff were a great mix of professional and personable.
Sandra
Stayed 2 nights in Mar 2024
6/10 Okay
Kelly
Travelled with family and small children, Business traveller
Service during dinner was extremely slow - sat for nearly an hour with no drinks or starters. Other tables were similar. Just as our dinner arrived we were evacuated by a fire alarm and spent 25 minutes outside. No attempt was made to re-heat dinner etc. or apology made.
It’s a hidden gem with all the right facilities to match. Heated pool, gymnasium and sports fields to keep you entertained.
We enjoyed our stay.
Thanks
Room was very clean. Comfy bed and bed linens, including the pillows. Convenient parking. Restaurant was available, but we didn’t eat there, so I don’t know about that. Overall, we were well satisfied and would stay there again.
It was a comfortable stay after a long day. Indoor amenities are also there whenever the weather is not great.
One thing though was that when we arrived in to our room, there were no toiletries. We arrived late and tored so did not have energy to ring reception to ask for toiletries, good thing we brought our own.
A really good breakfast selection. Staff helped out with the power cut in our wing and gave us another room temporarily for the girls to blow wave their hair.
A couple of lights were not working in the room.
Getting on to wifi would be a challenge for some folks who were not techno.
My room this stay was scruffier than on previous stays, though housekeeping responded quickly to problems. I come here for the pool and the restaurant’s vegan menu, which is delicious. However the restaurant service was appallingly slow this time even with very few customers and I was shocked at the unhygienic procedures employed when resetting the table next to me. Because of this I won’t eat at the Grill again but would still stay at the hotel for its other facilities.
Good place to stay. Good sized rooms, very good staff, very helpful. Seemed like good amenities but was late when we arrive and raining when we left.
Some areas in need of a little TLC
Have stayed at this property before over 20yrs ago and seems like nothing really has changed inside the rooms. House keeping staff can be loud at times and did wake me up a couple of occasions with the noise they were making outside my room. But other than that lovely hotel, very clean rooms and lovely facilities which cater for families. Did not get a chance to try the restaurant but will do next time.
Handy to Masterton Motorplex so if coming for drag racing this will be hard to beat
Andrew
6/10 Okay
Willem
Travelled with partner
23 Feb 2023
Liked: Staff & service
The staff were friendly and helpful, but the room was run-down: a large crack in the basin, lots of chipped paint on the bathroom door, cobwebs in the corner of the heatpump unit and mould in the shower. And of course the walls are paper-thin, but that seems to be standard for these places.
Wasn’t worth the price. Bed was comfy but the shower leaked all over the bathroom floor and basin also was leaking. The shower door didn’t close properly so water went everywhere!
Bit disappointed with room described as 2 bedroom. Was expecting two seperate bedrooms. Was only one seperate bedroom and "2nd" bedroom was actually in the lounge/kitchen area. Surprised there was no coffee plunger or bottle/can opener as part of kitchen facilities. Appreciated how quiet the complex was at night for good rest
Room was basic but clean and functional. I only really was using it for sleep so didn’t try any of the facilities. Bed was fine.
It was noisy at times, doors slamming etc but that’s not the hotels fault.
Parked right outside my unit which was ideal.
Only major issue was the smell of the water, it wasn’t very pleasant and I couldn’t drink my coffee because of it but was hardly there as was exploring so not a big issue for me.