Frailes Hotels, San Juan

"Rooms clean some staff was nice one lady was real rude and cranky"

"The guy in the front desk seem bothered when i walked up to check in, because I interrupted his Nintendo switch playing time or whatever handheld game device he was playing. The second floor smelled horrible, like sewage. The room looked like a small jail cell. I expected better for $230 per night!!!"

"Thanks to the Residence Inn front desk staff for a wonderful service. I got upgraded to a suite. Breakfast had a variety of options both hot and cold food. Would highly recommend the hotel! Great location, short walk to beach. Hotel provides beach chairs and umbrella. Pool was clean and refreshing. "

"I loved staying at this hotel paying extra for the best beach view from one of the highest floors. Staff was very welcoming and took care of me and my partner right away. They had plenty of pools including a kiddie pool, adults bar and a hot tub. CONS: No free breakfast or meals it is considered extra. The room was pretty clean except for their towels.... check the TOWELS! it was dirty and had a pubic hair from previous guest. Which means they don't change fresh towels. CONS: PAID EXTRA MONEY WHEN ARRIVED AT HOTEL I HAD TO PAY OVER $200 DOLLARS EXTRA FOR EXTRA FEES I WASN'T AWARE OR CHARGED HERE AT EXPEDIA. 4/5 HOTEL!"

"Third time staying here if I’m not staying with family. Rooms and overall property beautiful and clean. Staff are friendly and helpful. "

"Can’t spend much time in the hotel, but was always cleaned. Pretty decent location right in the main strip pool and lounge area was nice. Small gym area didn’t get to try it out but look functional."

"The beach access was so easy. The atmosphere was very lively. The pool was nice, but needed to be cleaned a bit more, had a bit too much sand in the bottom. They had three hot tubs!! The lounge chairs can be updated on the beach. The room was cleaned daily. Staff was very helpful. Daily auto parking key card did not work well. But overall it was a good stay!!!!!"

"Great"

"smelled like a humid mop in the room, breakfast not that good even though it was buffet and had different options"