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"We stayed 4 nights in this beautiful hotel and absolutely loved our stay. Everything is new, having a fridge, washing machine/dryer, good size kitchen, big bathtub, comfortable bed in the room was amazing. Close to the station, easy to get around. the breakfast at the hotel was delicious and highly recommend. Hot chocolate in City Bakery is the best. There are a lot of restaurants downstairs. Pizza was great. We will definitely come back again. "

"Excellent location. Friendly and very informative staff. "

"I often stay at this hotel, which is clean, with spacious rooms. I like the location, and most of the staff members are extremely friendly. One negative is that although I have stayed probably 100+ nights over the past few years, the reservations system doesn't recognize me if I book via an agency (e.g. Expedia), which I always do, because the prices are terrible via the hotel's website. Several times I have been given an awful room (brick wall view) and had to change it. Obviously a chain-wide IT problem, but one that should be fixed and it would benefit the hotel's customer service delivery to do so. "

"Great experience "

"Centrally located with most availability "

"Very helpful and responsive staff. Nice room. Great breakfast buffet."

"Laundry was clean with adequate equipment. Breakfast was fine but rather pricey"

"No other hotels in Yakohama are better than the New Grand Hotel that is my most favorite. "

"The staff are top notch, and the hotel is right near the Hakone Yumoto line with multiple options for travel that use the Hakone Free Pass. There are many restaurants near. Bathroom was a little dated, but everything was immaculate. Would recommend. "