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Upon entering Excellence Punta Cana, we were greeted by a receptionist that provide us a cold towel, while taking our bags, and directing us to the front desk. The view of the the ocean was visible, at this point, and it was incredible! After checking in with the hotel receptionist, we were immediately upgraded from a garden view location to a private pool location view, at no additional charge. We were only asked to rate the reception at a secure Excellence website. Needless to say, the receptionist was very helpful and provided us a great deal of information. The service at this hotel was amazing. The food was spectacular, and everyone that worked at the hotel, we had interactions with, were very friendly, helpful, and a pleasure to be around. The housekeeping staff dud an incredible job and they were always done by the time we returned in the afternoon, before leaving again. We have been to Punta Cana, on several occasions, for vacation and stayed at many different resorts. This, by far, was the most comfortable, enjoyable, relaxing, and beautiful! The entertainment provided at night was also quite spectacular. Finally, the views of the ocean from the situated shaded seating/resting areas were almost unreal. He would highly recommend my excellence experience to anyone. I know I will be returning there again soon.

Beautiful grounds, pool was great, had many different food options which were all good. Beach wasn’t great because of high levels of sea weed but that’s not the resorts fault. Overall a relaxing and enjoyable experience and I will definitely be returning

This start was great! Spring for the privilege package. It came with great perks. There were some areas of the resort that had some wear and tear from the salt and wind, but it was spotless and there were crews everywhere cleaning and painting and keeping up with the maintenance. The food was delicious, with many options. The entertainment crew worked hard and made connections with the guests all week. It was a perfect getaway!

We had our preteen and teenage kids and upgraded to the Level when we arrived. We all had a great time. The staff were excellent and friendly, especially Joan Sosa. He and my husband made a huge birthday surprise for me and he went above and beyond throughout our stay. The only complaint I have is the water at the beach is full of sargassum but the beach itself was clean. Pools were great. Food at the buffets were surprisingly good. We only ate at the Mexican restaurant besides the buffet and it was just okay. We had a great time

Great place with wonderful grounds and amenities The staff we friendly and helpful on every level Would definitely recommend

Great food. Great service, fun events and great pool/jacuzzi. It was a fun trip.

Hotel maravilloso, habitaciones espaciosas y muy confortables. Gran variedad de restaurantes con ofertas para todas las nacionalidades. Muchas opciones de recreación y su personal de servicio bien atento y educado.

I took a solo trip and stayed there for a week & the staff made my stay amazing, no lie. They were so sweet and kind to me, very accommodating & bc they knew i was by myself they made my trip very fun and special. 10/10 this is my second time staying there i will definitely be back just for the experience the staff gave me.

Excellent stay - our butler Elvis was awesome!