Serenade Punta Cana Beach & Spa Resort - All Inclusive

4.5 star property
Paradise awaits at this all-inclusive resort where travelers enjoy the perfect balance of relaxation and fun with waterslides and poolside bars

Choose dates to view prices

Serenade Punta Cana Beach & Spa Resort offers a private beach, swim-up bars, and spa treatments. Enjoy yoga or beach volleyball by day, and concerts and live entertainment by night in a tropical setting.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast included
  • Spa
  • Pet-friendly
The current price is NZ$444
includes taxes & fees
25 Aug - 26 Aug

Room options

Available filters for rooms
Showing 36 of 36 rooms

Luxury Room, Garden View

8.4 out of 10
Very good
(171 reviews)
  • Garden view
  • 50 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds
  • Free Wi-Fi

Luxury Room, Garden View

8.6 out of 10
Excellent
(435 reviews)
  • Garden view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds
  • Free Wi-Fi

Luxury Room, Garden View

8.0 out of 10
Very good
(59 reviews)
  • Garden view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

Luxury Room, Garden View

8.8 out of 10
Excellent
(87 reviews)
  • Garden view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

Luxury Room, Garden View

8.8 out of 10
Excellent
(50 reviews)
  • Garden view
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

Luxury Room, Garden View

  • Garden view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

Luxury Room, Pool Access

9.8 out of 10
Exceptional
(13 reviews)
  • 50 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds
  • Free Wi-Fi

Luxury Room, Pool Access

8.6 out of 10
Excellent
(226 reviews)
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

Luxury Room, Pool Access

8.2 out of 10
Very good
(23 reviews)
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

Luxury Room, Pool Access

7.6 out of 10
Good
(34 reviews)
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

Luxury Room, Pool Access

7.8 out of 10
Good
(10 reviews)
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

Luxury Room, Pool Access

8.0 out of 10
Very good
(2 reviews)
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

Superior Room, Hot Tub, Partial Ocean View

  • Partial ocean view
  • 91 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 King Beds
  • Free Wi-Fi

Superior Room, Hot Tub, Partial Ocean View

8.8 out of 10
Excellent
(68 reviews)
  • Partial ocean view
  • 91 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 King Beds
  • Free Wi-Fi

Superior Room, Hot Tub, Partial Ocean View

8.0 out of 10
Very good
(3 reviews)
  • Partial ocean view
  • 91 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 King Beds
  • Free Wi-Fi

Superior Room, Hot Tub, Partial Ocean View

8.8 out of 10
Excellent
(6 reviews)
  • Partial ocean view
  • 91 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 King Beds
  • Free Wi-Fi

Superior Room, Hot Tub, Partial Ocean View

9.2 out of 10
Wonderful
(5 reviews)
  • Partial ocean view
  • 91 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds
  • Free Wi-Fi

Superior Room, Hot Tub, Partial Ocean View

  • Partial ocean view
  • 91 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 King Beds
  • Free Wi-Fi

Room Luxury with Garden View

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 49 sq m
  • Sleeps 1
  • 2 Double Beds
  • Free Wi-Fi

Double Room Luxury with Garden View

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 49 sq m
  • Sleeps 2
  • 2 Double Beds
  • Free Wi-Fi

Triple Room Luxury with Garden View

  • Garden view
  • 49 sq m
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

Luxury Suite, 2 Bathrooms

9.6 out of 10
Exceptional
(57 reviews)
  • 98 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 King Beds and 1 Double Sofa Bed
  • Free Wi-Fi

Luxury Suite, 2 Bathrooms

9.2 out of 10
Wonderful
(13 reviews)
  • 98 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 King Beds and 1 Double Sofa Bed
  • Free Wi-Fi

Luxury Suite, 2 Bathrooms

8.8 out of 10
Excellent
(18 reviews)
  • 98 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed
  • Free Wi-Fi

Luxury Suite, 2 Bathrooms

8.6 out of 10
Excellent
(10 reviews)
  • 98 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed
  • Free Wi-Fi

Luxury Suite, 2 Bathrooms

9.4 out of 10
Exceptional
(23 reviews)
  • 98 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed
  • Free Wi-Fi

Luxury Suite, 2 Bathrooms

7.6 out of 10
Good
(15 reviews)
  • 98 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed
  • Free Wi-Fi

Premium Suite, Hot Tub, Oceanfront

8.4 out of 10
Very good
(25 reviews)
  • Ocean view
  • 78 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

Premium Suite, 2 Bathrooms, Partial Ocean View

  • Partial ocean view
  • 98 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 King Beds and 1 Double Sofa Bed
  • Free Wi-Fi

Premium Suite, 2 Bathrooms

  • 98 sq m
  • 2 bedrooms
  • Sleeps 3
  • 2 King Beds and 1 Double Sofa Bed
  • Free Wi-Fi

Premium Suite, 2 Bathrooms, Partial Ocean View

  • Partial ocean view
  • 2 bedrooms
  • Sleeps 3
  • 2 King Beds and 1 Double Sofa Bed
  • Free Wi-Fi

Premium Suite, 2 Bathrooms, Partial Ocean View

  • Partial ocean view
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed
  • Free Wi-Fi

Premium Suite, 2 Bathrooms, Partial Ocean View

  • Partial ocean view
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed
  • Free Wi-Fi

Premium Suite, 2 Bathrooms, Partial Ocean View

  • Partial ocean view
  • 1 bedroom
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed
  • Free Wi-Fi

Premium Suite, 2 Bathrooms, Partial Ocean View

  • Partial ocean view
  • 98 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed
  • Free Wi-Fi

Premium Suite, 2 Bathrooms, Partial Ocean View

  • Partial ocean view
  • 98 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed
  • Free Wi-Fi

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About the area

Located on a private beach, Serenade Punta Cana Beach & Spa Resort - All Inclusive is in an area with good airport proximity. Cocotal Golf and Country Club and Iberostar Golf Course are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Cabeza de Toro Beach and Bavaro Beach. Travelling with kids? Consider Bavaro Adventure Park, or check out an event or a game at Rafa Nadal Tennis Center Punta Cana. Visit our Punta Cana travel guide
View more Resorts in Punta Cana
Map
Carretera Cabeza de Toro, Punta Cana, La Altagracia, 23000

What's nearby

  • A wooden pier extending into a calm sea with a clear sky.
    Dolphin Explorer
    19 min walk - 1.6 km
  • A coastal landscape with a beach, clear blue waters, and a hill with dense green trees.
    Catalonia Caribe Golf Club
    3 min drive - 1.5 km
  • A beach with palm trees, a boat, and people on the sand.
    Cabeza de Toro Beach
    3 min drive - 1.3 km
  • A beach with palm trees and turquoise water.
    Bavaro Beach
    22 min drive - 16.0 km
  • Bavaro Lagoon
    11 min walk - 0.9 km

Getting around

  • Punta Cana (PUJ-Punta Cana Intl.)
    24 min drive

Restaurants

  • Windows Restaurant
    4 min drive
  • The Cut
    12 min walk
  • The Win
    1 min walk
  • Koi
    4 min walk
  • Catalonia Bavaro Lobby Bar
    5 min drive

About this property

Serenade Punta Cana Beach & Spa Resort - All Inclusive

  • Luxury all-inclusive property on the waterfront
  • A short walk from Cabeza de Toro Beach, Serenade Punta Cana Beach & Spa Resort - All Inclusive provides a free breakfast buffet, free water park access and a nightclub. This property is a great place to bask in the sun with a private beach, beach massages and sunloungers. Treat yourself to a massage, hydrotherapy or a body treatment at the on-site spa. Be sure to enjoy a meal at any of the 7 on-site restaurants. Fitness classes and yoga classes are offered at the gym; other things to do include beach volleyball. In addition to 2 swim-up bars and 2 poolside bars, guests can connect to free in-room WiFi, with a speed of 25+ Mbps.
  • You'll also enjoy the following perks during your stay:
    • 3 outdoor pools and a children's pool, along with a waterslide, 2 swim-up bars and sunloungers
    • Free self-parking
    • A free bus station shuttle, a table football and ATM/banking services
    • Karaoke, local meal delivery service and books
    • Guest reviews give top marks for the family-friendly amenities, beach locale and helpful staff
  • Room features
  • All 603 rooms boast comforts, such as air conditioning and separate sitting areas, in addition to thoughtful touches, such as free stocked minibars and bathrobes. Guest reviews speak positively of the cleanliness, overall comfort rooms at the property.
  • Other amenities include:
    • Bathrooms with rainfall showers and free toiletries
    • 50-inch flat-screen TVs with cable channels
    • Separate sitting areas, LED light bulbs and coffee/tea makers

All-inclusive details

  • This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

  • Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

    • All buffet and à la carte meals, snacks and select beverages included
    • Basic alcoholic drinks included
    • Room service during certain hours (limited menu)
    • In-room minibar (all beverages included)

Water activities

    • Kayaking
    • Rowing/canoeing

Land activities

    • Fitness facilities
    • Volleyball
    • Children's club

Lessons/classes/games

    • Aerobics
    • Dancing
    • Water fitness
    • Yoga

Entertainment

    • On-site entertainment and activities
    • Access to on-site nightclubs
    • On-site live performances
    • Theme parties

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free bus station shuttle
  • Shopping centre shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Free covered self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 2 poolside bars
  • 2 swim-up bars
  • 5 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Buffet Principal
  • Restaurante Italiano
  • Restaurante Japones
  • Restaurante Mediterraneo
  • Restaurante SteakHouse

Things to do

  • 3 outdoor pools
  • Air hockey
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Books
  • Children's pool
  • Concerts/live shows
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Foosball table
  • Free children's club
  • Free water park
  • Full-service spa
  • Games
  • Gym
  • Karaoke
  • Nightclub
  • Playground
  • Shopping
  • Table tennis
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Beach toys
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free water park access
  • Lifeguards on site
  • Playground
  • Pool toys
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Water dispenser

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bus station shuttle
  • Hand-held showerhead
  • Lift
  • Magnifying mirror
  • Smooth flooring in public areas
  • Tile flooring in public areas
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)

More

  • 3 floors
  • 7 buildings
  • Banquet hall
  • Built in 2020
  • Communal living room
  • Designated smoking areas
  • Lifeguards
  • Reception hall
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service
  • Meal delivery service

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of DOP 6000 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Pet fee: DOP 6000 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards, debit cards, mobile payments and cash
Mobile payment options include: Google Pay and Apple Pay
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

Pool access available from 8:00 AM to 6:30 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
A car is not required for transport to and from this property
Children under 18 years old are not allowed in the fitness facility without adult supervision
Guests under 18 years old are not allowed in the spa

Frequently asked questions

Does Serenade Punta Cana Beach & Spa Resort - All Inclusive have a pool?

Yes, this property has 3 outdoor pools and a children's pool. Pool access is from 8:00 AM to 6:30 PM.

How much does it cost to stay at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

As of 3 Aug 2026, prices found for a 1-night stay for 2 adults at Serenade Punta Cana Beach & Spa Resort - All Inclusive on 25 Aug 2026 start from NZ$444, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Serenade Punta Cana Beach & Spa Resort - All Inclusive pet-friendly?

Yes, dogs are allowed at this property. There's a fee of DOP 6000 per pet, per night. Service animals are exempt from fees.

How much is parking at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

Self-parking is free at this property.

What time is check-in at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

Check-in start time: 3:00 PM; check-in end time: 11:30 PM. Late check-in is available during limited hours.

What time is check-out at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

Checkout is at noon.

Are there all-inclusive benefits at Serenade Punta Cana Beach & Spa Resort - All Inclusive?

Yes, the property is all-inclusive. Food and drinks are included (with some restrictions), and activities include kayaking, rowing/canoeing, volleyball and more.

Where is Serenade Punta Cana Beach & Spa Resort - All Inclusive located?

Nestled on the beach, this Punta Cana property is within 1 mi (2 km) of Bavaro Lagoon and Cabeza de Toro Beach. Downtown Punta Cana and Carol Downtown Mall are also within 6 miles (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Serenade Punta Cana Beach & Spa Resort - All Inclusive Reviews

8.0

Very good

8.6

Cleanliness

8.2

Amenities

8.0

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 3241 out of 7015 reviews
Rating 8 - Good. 1582 out of 7015 reviews
Rating 6 - Okay. 1175 out of 7015 reviews
Rating 4 - Poor. 501 out of 7015 reviews
Rating 2 - Terrible. 516 out of 7015 reviews

Reviews

Verified review

10/10 Excellent

Kacper

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with family
Stayed 5 nights in Jun 2026
Verified review

10/10 Excellent

Jesus Erasmo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was awesome very nice and respectful.
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Omari

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and staff was great.
Stayed 6 nights in Jun 2026
Verified review

8/10 Good

Chrystal Scarlet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good resort overall. A lot of stuff to do some kids.
Stayed 7 nights in Jul 2026
Verified review

10/10 Excellent

Dalia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room staff great service
Stayed 4 nights in Jul 2026
Verified review

6/10 Okay

kavita

Liked: Amenities, property conditions & facilities
The pool was great. Food is terrible, room was nice and clean. I went with a big group that stayed there before so staff was amazing.
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Shantiel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms & helpful staff
Stayed 2 nights in Jun 2026
Verified review

8/10 Good

Lisa Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was very nice and clean. The resort itself was beautiful and the staff was very helpful. The food was ok. The beach itself was pretty but the rotting seaweed in the water was a total turnoff. The pools were very nice and the swim up bar was great.
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Baratu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The response time from the staff was really great, they attend to every need in a swift manner. We all enjoyed our stay at the resort.
Stayed 7 nights in Jun 2026
Verified review

8/10 Good

Nathaniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent. The rooms were okay. The pool was okay.
Stayed 7 nights in Apr 2026
Verified review

10/10 Excellent

Oscar Rodriguez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best staff
Stayed 7 nights in Jul 2026
Verified review

8/10 Good

Sully

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was more than great, Johnny was the best! Beach & Pool amazing. Food wasnt the best though.
Stayed 4 nights in Jun 2026
Verified review

4/10 Poor

doris

Disliked: Property conditions & facilities
The resort was average but the food was on the lower end of quality. The beach was nice and the swim up pool option is well worth it.
Stayed 9 nights in Mar 2026
Verified review

8/10 Good

Sivmei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Feel safe
Stayed 7 nights in Jul 2026
Verified review

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice resort! Very clean and well maintained. I really liked that they allowed us to make reservations for the restaurants for the 3 nights we stayed all at once. Also, the bartenders at the pool bar were very attentive at all times, same with the sports bar servers. The only thing I didn't like it's the people trying to sell you a timeshare following you around, other than that everything was good. Going back in a few months to visit the new resort they just opened next door.
Stayed 3 nights in Jul 2026
Verified review

8/10 Good

Jose

Liked: Staff & service
We had an amazing time with our family. The staff was very friendly. Arismailin was extraordinary she made our stay much more pleasant and Maria was full of joy and energy. Arismailin la mejor 100%
Stayed 4 nights in Jul 2026
Verified review

8/10 Good

Jodi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself was beautiful & clean. The staff were nice and fun. The food was not so great. Enjoyed the Italian restaurant.
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Venancio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean. But the best part of my stay was the staff. Especially Maria from by the poolside.
Stayed 3 nights in Jun 2026
Verified review

6/10 Okay

Erika

Disliked: Staff & service
Best spa experience. Majority of staff had no personality. They showed the newer resort but we were in the older part and had no access to the newer area. Restaurant food is ok. Buffet was wonderful. Excision we went on said we were going to swim with turtles and we never did
Stayed 7 nights in Jul 2026
Verified review

8/10 Good

Isabel

Liked: Cleanliness, amenities, property conditions & facilities
Clean room staff not very responsive..pool clean..swim up bar staff friendly
Stayed 6 nights in Jun 2026
Verified review

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place. When it comes to the availability of food and the diversity and quantity of it, the score is a solid 100%. The beach has beautiful soft sand BUT it is FULL of seaweeds. There was a spot that was fully clear that you could get to, once you pass the seaweeds. If you are going with kids they will be mesmerized by the water parks. Close to airport. Friendly staff. Great water pressure in the room. Large clean rooms. Great balcony. You will have too many options when it comes to food and drinks.
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Arkadiusz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all good
Stayed 3 nights in May 2026
Verified review

4/10 Poor

Kristin Ann

Disliked: Staff & service, amenities, property conditions & facilities
The rooms need a major renovation. The linens were in poor shape. There were ants and mosquitos in the room. The bathroom sink and shower did not drain well. The language barrier amongst the cleaning staff and restaurant workers was hard. Simple requests were not met due to this. The pools and staff were in good shape but, the bathrooms were a disgrace. Locks on stalls were broken, toilet seats missing and over-all cleanliness was disgusting.
Stayed 7 nights in Jul 2026
Verified review

6/10 Okay

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is good, however you can notice there is renovations going on. One of my rooms door frames was a bit broken. There was one night I had water that came out of the shower into the room and requested cleaning... got tired of waiting and cleaned it myself. Also near the building we were you could hear the construction noise as they are working on the hotel. The beach you could not go in, due to the sargazo. We had to drive to other beaches and do other activities (which came at additional cost to us). All and all it was an ok stay. Aside of the door, the 2 rooms were good and we had fun with the activities and the rest of the facility.
Stayed 3 nights in Jul 2026
Verified review

8/10 Good

Martha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I heard that the food in Punta Cana is not great, but this resort had a really great and extensive selection of nice and flavourful meals. The restaurants you had to book a day in advance but was really nice. You have a good list of activities to do at the resort from shows to dancing etc. The grounds were well maintained and housekeeping checked in everyday. I give this place a 4 star. Service was a hit or miss depending on who you met. Restaurant staff were mostly really great. I did feel like the check in staff and those working in the bar (the one that serves chicken and chips) were kind of cold and standoffish. I felt mostly ignored by them. The room was very clean and the AC ran very cold. I would have liked a slightly more upscale room but can’t complain too much for the price of what I paid. All in all the Serenade is a great resort. Next time I’ll try the adults only version just for the slightly more upscale room
Stayed 5 nights in Jul 2026