Occidental Caribe - All Inclusive

Property class: 3.5

Choose dates to view prices

Close to Cana Bay Golf Club, Occidental Caribe - All Inclusive provides a free breakfast buffet, a casino and a marina. Hit the jackpot at this property with amenities such as a casino VIP room, 3 casino gaming tables and 23 slot machines. Indulge in a facial, a manicure/pedicure and hydrotherapy at the on-site spa. At the 8 on-site restaurants, enjoy breakfast, brunch, lunch, dinner and Mexican cuisine. The gym offers yoga classes and Pilates classes; other things to do include surfing/body boarding, basketball and volleyball. Free in-room WiFi is available to all guests, along with free water park access and a nightclub.

Reviews

7.4 out of 10
Good

Popular amenities

  • Spa pool
  • Breakfast included
  • All-inclusive
  • Parking included
The current price is NZ$377
includes taxes & fees
23 Sept - 24 Sept

Room options

View all photos for Double Room

A hotel room with two beds, a desk with a chair, a dresser, a TV, and a balcony with a view of greenery.

Double Room

7.0 out of 10
Good
(274 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, Ocean View

A hotel room with a large bed, a desk, a chair, a TV, and a balcony with a view of palm trees and the ocean.

Room, Ocean View

  • Ocean view
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Family Room

A hotel room with two beds, a desk with a chair, a television, and a balcony with a view of greenery.

Family Room

  • 72 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed

View all photos for Premium Suite (Level)

A hotel room with a sofa, armchairs, a coffee table, a ceiling fan, and a large window with curtains.

Premium Suite (Level)

8.6 out of 10
Excellent
(15 reviews)
  • 56 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room

A hotel room with a bed, a desk, a chair, a TV, and a balcony with a view.

Superior Room

7.8 out of 10
Good
(7 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, Sea Facing

A hotel room with a bed, two bedside tables with lamps, a ceiling fan, a desk with a chair, and a view of the ocean through the balcony doors.

Superior Room, Sea Facing

  • Sea view
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

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About the area

Located near the beach, Occidental Caribe - All Inclusive is in Bávaro, a neighbourhood in Punta Cana. Cana Bay Golf Club and Iberostar Golf Course are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Arena Gorda Beach and Macao Beach. Travelling with kids? Consider Sirenis Aquagames Water Park and Splash Water Park. Discover the area's water adventures with snorkelling and parasailing nearby, or enjoy the great outdoors with ziplining and ecotours. Visit our Punta Cana travel guide
View more Resorts in Punta Cana
Map
Carretera Macao - Arena Gorda, s/n, Punta Cana, La Altagracia, 23301

What's nearby

  • A beach with people sunbathing, walking, and a boat in the water.
    Arena Gorda Beach
    19 min walk - 1.6 km
  • A beach with clear turquoise water, palm trees, and a few people swimming.
    Los Corales Beach
    28 min drive - 14.5 km
  • A beach with palm trees and turquoise water.
    Bavaro Beach
    37 min drive - 18.2 km
  • Iberostar Golf Course
    17 min drive - 7.8 km
  • Cana Bay Golf Club
    17 min drive - 5.1 km

Getting around

  • Punta Cana (PUJ-Punta Cana Intl.)
    42 min drive

Restaurants

  • La Altagracia
    14 min walk
  • Quisqueya
    14 min walk
  • Tarantela
    12 min walk
  • Mangu
    6 min drive
  • Selections Buffet
    4 min drive

About this property

Occidental Caribe - All Inclusive

  • All-inclusive family-friendly property by the sea
  • Close to Cana Bay Golf Club, Occidental Caribe - All Inclusive provides a free breakfast buffet, a casino and a marina. For those looking to try their luck, this property boasts a casino VIP room, 3 casino gaming tables and 23 slot machines. Indulge in a facial, a manicure/pedicure and hydrotherapy at the on-site spa. At the 8 on-site restaurants, enjoy breakfast, brunch, lunch, dinner and Mexican cuisine. The gym offers yoga classes and Pilates classes; other things to do include surfing/body boarding, basketball and volleyball. Stay connected with free in-room WiFi, and guests can find other amenities, such as free water park access and a nightclub.
  • Additional perks include:
    • 3 outdoor pools and a children's pool, along with a waterslide, sunloungers and pool umbrellas
    • Free self-parking
    • Tennis courts, access to a nearby indoor pool and babysitting (surcharge)
    • A gift shop, a billiards/pool table and ATM/banking services
    • Guest reviews say great things about the beach locale and pool
  • Room features
  • All 798 rooms boast comforts, such as heated floors and laptop-compatible safes, in addition to perks, such as air conditioning and free stocked minibars. Guest reviews speak positively of the cleanliness rooms at the property.
  • Other amenities include:
    • Baths, free toiletries and hairdryers
    • Heated floors, fridges and childcare services

All-inclusive details

  • This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Food and beverages

    • All buffet and à la carte meals and snacks included
    • Room service during certain hours
    • In-room minibar (some restrictions)

Activities and facilities/equipment

  • All on-site activities and use of facilities and equipment are included.

Water activities

    • Kayaking
    • Sailing
    • Scuba-diving lessons
    • Snorkelling
    • Snorkelling excursions
    • Surfing/body boarding
    • Windsurfing

Land activities

    • Climbing wall
    • Fitness facilities
    • Tennis
    • Tennis lessons
    • Volleyball

Lessons/classes/games

    • Aerobics
    • Dancing
    • Language
    • Pilates
    • Yoga

Entertainment

    • On-site entertainment and activities
    • Access to on-site nightclubs
    • On-site live performances

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 8 bars/lounges
  • 8 restaurants
  • A beach bar
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • La Hacienda
  • Marenostrum
  • Paris
  • Rincon Criollo
  • Tokio

Things to do

  • 23 slot machines
  • 3 gaming tables
  • 3 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Casino
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool (guest access)
  • Kayaking
  • Nightclub
  • Personal motorised watercraft
  • Pilates classes
  • Playground
  • Rock climbing
  • Sailing
  • Sauna
  • Shopping centre
  • Steam room
  • Surfing/bodyboarding
  • Table tennis
  • Tennis
  • Tennis lessons
  • TV in common areas
  • Water skiing
  • Waterslide
  • Windsurfing
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Access to nearby indoor pool
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • In-room babysitting
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 87 square feet of conference space
  • Computer station

Outdoors

  • Beach towels
  • Garden
  • Marina
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 4 floors
  • 7 buildings
  • Banquet hall
  • Built in 2000
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 32-inch LCD TV
  • IPod dock

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heated floor
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Early check-in subject to availability

An early check-in fee will be charged

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

The check-in location differs from the property location; go to: [During spring break, check-in may be at the theatre]

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Cots (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Valentine's Day (14 February) Gala Dinner per adult: USD 35
  • Valentine's Day (14 February) Gala Dinner per child: USD 35 (from 2 to 12 years old)

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 15 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

Pool access available from 7:00 AM to 7:00 PM
Reservations are required for golf tee times, massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on 24 December
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Children under 12 years old are not allowed in the swimming pool, fitness facility or hot tub without adult supervision
Guests under 18 years old are not allowed in the spa

Frequently asked questions

Does Occidental Caribe - All Inclusive have a pool?

Yes, this property has 3 outdoor pools and a children's pool. Pool access is from 7:00 AM to 7:00 PM.

How much does it cost to stay at Occidental Caribe - All Inclusive?

As of 18 Sept 2026, prices found for a 1-night stay for 2 adults at Occidental Caribe - All Inclusive on 23 Sept 2026 start from NZ$377, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Occidental Caribe - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Occidental Caribe - All Inclusive?

Self-parking is free at this property.

What time is check-in at Occidental Caribe - All Inclusive?

Check-in start time: 3:00 PM; check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Occidental Caribe - All Inclusive?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Are there all-inclusive benefits at Occidental Caribe - All Inclusive?

Yes, the property is all-inclusive. Activities include windsurfing, snorkelling, kayaking and more.

Where is Occidental Caribe - All Inclusive located?

This family-friendly Punta Cana property is located by the sea, within 3 mi (5 km) of Arena Gorda Beach, Punta Blanca Golf Course and Cana Bay Golf Club. Splash Water Park and Arena Blanca Beach are also within 6 miles (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Occidental Caribe - All Inclusive Reviews

7.4

Good

7.6

Cleanliness

7.6

Amenities

7.6

Staff & service

7.0

Property conditions & facilities
Rating 10 - Excellent. 558 out of 1452 reviews
Rating 8 - Good. 317 out of 1452 reviews
Rating 6 - Okay. 231 out of 1452 reviews
Rating 4 - Poor. 166 out of 1452 reviews
Rating 2 - Terrible. 180 out of 1452 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place & awesome staff.
Stayed 6 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food was excellent..
Stayed 5 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, excellent food
Stayed 9 nights in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful beach, pools and grounds. Good location and close to the airport. Hotel is beautiful and there is lots of chairs in shade on the beach . The food is just ok and room was ok a little dated. The staff was excellent and helped us with anything we needed. We had an outstanding butler and housekeeper was very good.
Stayed 7 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the resort , my first time visiting this beautiful country and i couldn’t be more pleased with my staff ! Baroni R, was so helpful always making sure we were ok and helpful with all of our request ! Our room was well stocked , the drinks were amazing and the entertainment was magnificent ! I highly recommend !
Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place. Very clean, lots of activities but the best was to have a butler Mr. Baroni. A kind, caring and very helpful person. He was one of the best during our staying in that resort. I am very pleased and would recommend this place. Definitely will visit again. Thanks much
Stayed 7 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i loved the stay there my mayordomo dionisio did everything i ask amazingly he help decorate my room and get me flowers for my wife and i honeymoon he took care of us every step of the way. give that man a raise please he was one of the very few reasons we actually enjoyed our stay.
Stayed 3 nights in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were ok, had to visit guest services on a few occasions due to the tub not draining properly and the toilet not flushing. Staff was amazing and responded in a timely manner.
Stayed 7 nights in Aug 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff was very respectful and helpful. Restrooms pool area restaurants and landscaping was very well maintained and clean. Facility and rooms were very outdated you could tell it’s an old building.
Stayed 4 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service staff is top notch they gave us everything we needed with the best attitude. They stood out with how help they were constantly. Also the ocean views from our room were unreal, it is worth the upgrade.
Stayed 4 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean room every morning staff was amazing as well as the pool bar. I had such a great view from my balcony as well
Stayed 6 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property is clean like jesus record. dining staff not helpful...the food is not family friendly,it doesnt taste
Stayed 7 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We would recommend this resort to all. We were impressed with the staff, the services, the cleanliness.
Stayed 6 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an absolutely amazing stay. The food was delicious, the service was excellent, and the entire experience was unforgettable. A special shoutout to our butler, Dionisio, who was truly the best. He went above and beyond to make our stay extra special. He beautifully decorated all three of our rooms with birthday decorations and arranged three of our dinner reservations. His attention to detail, kindness, and exceptional service made our celebration even more memorable. We are so grateful for everything he did for us! Thank you for an amazing stay—we will definitely be back
Stayed 6 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food, hospitality and crowd. Rooms are a little outdated . Didn’t pay a hold deposit for hotel. Lots of activity to do on property. Vacation wear shopping, pharmacy, clinic, basic mani pedi, spa, volleyball tennis, chest and more games, casino, clubbing, concert hall, wedding dress etc shopping. I know of 4 different restaurants 5 bars. They can help with taxi, delivery and excursions. I had a butler too, so great! Wait time to check in was 2 hours after 3 pm. The place is packed. I know of 2 huge pools, one with all the kids stuff attached. Staff is great as well. Gym & Parking available.
Stayed 3 nights in Sep 2026
Verified review

6/10 Okay

Liked: Cleanliness
The bathrooms in our room were horrible. The rooms need to be redone. The ceiling was leaking and when they changed our room it was just the same thing happening. The food was great and the pool as well.
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The biggest positive was the beach; ideal location, stunning views, and very clean. Additionally, the entertainment staff were very lively and fun! On the downside, the food was average at best :)
Stayed 7 nights in May 2026
Verified review

4/10 Poor

Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Front desk ladies have an attitude, don’t help much and barely explain all the details about the hotel. The hotel is nice but needs maintenance. The breakfast buffet is terrible but lunch and dinners are good. They supposedly assigned us a lady that we needed to contact to make reservations for their à la carte restaurants, she was the worst, pointless and unhelpful. However all the people at the buffet were nice also at the bar.
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a good experience. It was clean, room was good. Facilities were great many things to do for kids and adults. We will back
Stayed 7 nights in May 2026
Verified review

8/10 Good

Liked: Staff & service, amenities, property conditions & facilities
in general we had a good vacation however the tourist guides at the beach were so disturbing and annoying. There were no one to control them and they were always wandering around the sunbeds and disturbing people especially with animals they carry. People especially children may be afraid of these kinds of animals. while swimming in the sea to see always unauthorized people wandering around my belongings made me so nervous and uncomfortable during my stay.
Stayed 8 nights in Jul 2026
Verified review

2/10 Terrible

Disliked: Staff & service, amenities, property conditions & facilities
I was disappointed with my stay at Occidental Caribe. The views and the ocean breeze were beautiful, and I also enjoyed the pool area, but some days the pool did not look clean. The rooms are very old and need renovation. The bathroom also did not have a toilet brush, which was inconvenient. Unfortunately, I was not satisfied with the food. The Mexican restaurant was very disappointing, and the Italian restaurant was not good either. There was also very little customer greeting or friendly service. Communication was another problem because most of the workers spoke only Spanish, so it was difficult to ask questions or get help. The best parts of the resort were the views and the breeze, but overall, the rooms, food, cleanliness, and customer service need major improvement.
Stayed 11 nights in Jul 2026
Verified review

2/10 Terrible

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
First time to the country had a horrible experience. Room that was given to my family and I had a puddle in the bathroom was switched to another room and and that one also had water leaking from the ceiling at that point my family and I decided to keep the room instead of keep picking up all of our stuff and keep moving. The cleaning lady was good when I asked her for an extra towel she came through and brought one. Some staff members only said hi if you acknowledge them first otherwise they kept quiet and didn’t greet. The bars were all good no complaints there. My balcony view for first room was great but unfortunately when we were moved we received no view just trees and in between you can see another resort. The food was ok I tried sticking to fresh meals made on the spot as the buffet area seems to have chilled food at times. If you are a family with kids their play room was amazing and Mirtha watches over them as if they were her own but you child must be 4 yrs and over. Lulu was everywhere beautiful soul and caring, she always showed love to my family. She made my kids have amazing experiences.
Stayed 7 nights in Jul 2026
Verified review

4/10 Poor

Liked: Cleanliness, amenities, property conditions & facilities
Overall, we had a good time at Occidental Caribe, but there are important areas for improvement. Our arrival was frustrating: the first room had a terrible plumbing/sewage smell, and we visited around six rooms before finding one without issues. We lost almost two hours in the process. Eventually, we received an upgrade and a much better room, although the A/C struggled at night. The biggest issue is the food. The buffet lacks variety and freshness; many items were dry or cold. Breakfast was the most acceptable, especially thanks to Santa, who was always attentive, smiling, and courteous. Of the restaurants, the Dominican had the worst service due to lack of attention. The French was very good, and Tokyo was by far the best in both food and service—we went twice. At the Italian, service lacked connection, and I witnessed an employee drop silverware on the floor and put it back on the table. The pools and activities were great. Chocolate and Miguelina made our time at Pool #2 very enjoyable. The spa staff was also excellent. Housekeeping missed our room completely one day. Having hospitality experience, the biggest opportunity I see is consistency in service standards. Some employees are warm, friendly, and engaging; others barely acknowledge guests. Stronger training, along with improvements in food quality and room maintenance, could significantly elevate this resort.
Stayed 9 nights in Jul 2026
Verified review

4/10 Poor

Disliked: Cleanliness
The pool and beach were nice. Rooms were dated and finishes weren’t nice. Didn’t feel very clean coming in. AC wasn’t working in our room, couldn’t go lower than 78 degrees. Even in the indoor restaurants the AC wasn’t running. Food was ok, nothing crazy. The main buffet is primarily Dominican style food. Was difficult to get bartenders attention if you don’t speak Spanish. Small bars and it seemed like they couldn’t make a lot of different drinks. Definitely one of the cheapest hotels in the area. Only really nice thing was the landscaping in the area with the palm trees, flowers, bushes and grass. Gift shop is priced higher than it should be, obviously. All the amenities feel like they’re in the basement (gym, game room, spa, etc.) and even the casino - which had the typical casino feel with the colored carpet, lights, and mirrors but smells like a basement plus cigarettes.
Stayed 4 nights in Jun 2026
Verified review

4/10 Poor

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
I’ll start off by giving a big shout out to to the entertainers like Sebastian and the others the did great with what they had ! Overall experience was terrible . I stayed here back in 2019 and remember it being so much better with food, diversity , atmosphere. And more . This time was the worse I’ve been . First the rooms was very basic with is fine but then literally no one speaks English ! No staff ! No bar tender! Nobody at the pool ! Nobody at the little events ! Back in 2019 is was more half and half then time all Spanish speaking so frustrating because they don’t even understand the context clues of you trying to explain what you’re saying ! Most of them looked like they just didn’t wanna be there each day . Food was all terrible ! They a put lunch out at 12 but half time it’s already cold ! Buffet had almost no beef or chicken mostly pork and fish and pasta ! Everyday selection! I’ve been to over 8 resorts I don’t complain at all but I had to say something about this one ! The nightclub was always smelling like sewage water and my bf said the men’s bathroom was flooded with almost a foot ! The woman’s bathroom was dirty and had large poop turds the made me really upset ! The casino was advertised to have over 40 slots they have 8 slot machines and 2 tables of blackjack nothing else in the whole casino but chairs and when you walk down there the ladies just starring into yo soul . Overall think it’s not really worth your money book elsewhere
Stayed 5 nights in May 2026