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Ocean El Faro Resort - All Inclusive

5.0 star property
Travelers find the perfect balance between relaxation and adventure at this beachfront resort with a water park and international dining options

Choose dates to view prices

Ocean El Faro Resort in Uvero Alto offers a private beach and free water park access. Guests can dine at 10 on-site international restaurants, try archery, or join beach volleyball. Attentive staff ensures a memorable stay.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Breakfast included
  • Spa
  • Parking included
The current price is NZ$1,950
includes taxes & fees
2 Sept - 3 Sept

Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Junior Suite Nature View

A hotel room with a bed, a red armchair, a sofa, a desk, and a coffee table.

Junior Suite Nature View

8.4 out of 10
Very good
(296 reviews)
  • Garden view
  • 53 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Junior Suite Ocean View

Junior Suite Ocean View | View from room

Junior Suite Ocean View

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 89 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Privilege Junior Suite Swim Up

Privilege Junior Suite Swim Up | View from room

Privilege Junior Suite Swim Up

8.8 out of 10
Excellent
(37 reviews)
  • 53 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Junior Suite Rooftop With Jacuzzi

A hotel room with a bed, a chair, a desk, a television, and a staircase.

Junior Suite Rooftop With Jacuzzi

7.4 out of 10
Good
(39 reviews)
  • Garden view
  • 127 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Privilege Junior Suite Nature View

A hotel room with a sofa, armchair, dining table, and a bed with a canopy.

Privilege Junior Suite Nature View

8.8 out of 10
Excellent
(9 reviews)
  • Garden view
  • 58 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Privilege Junior Suite Pool View

A hotel room with a bed, a red armchair, a sofa, a desk, and a coffee table.

Privilege Junior Suite Pool View

8.4 out of 10
Very good
(5 reviews)
  • 58 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Privilege Junior Suite Rooftop With Jacuzzi

A rooftop pool area with a hot tub, lounge chairs, and a view of a resort complex.

Privilege Junior Suite Rooftop With Jacuzzi

9.4 out of 10
Exceptional
(6 reviews)
  • 136 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Privilege Master Suite Swim Up

Privilege Master Suite Swim Up

Privilege Master Suite Swim Up

  • 111 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Privilege Royal Master Suite Ocean Front

A room with a large window overlooking a beach, a wicker chair, a small round table, and a wooden door.

Privilege Royal Master Suite Ocean Front

  • Ocean view
  • 101 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Room

Free minibar, in-room safe, desk, laptop workspace

Room

9.0 out of 10
Wonderful
(16 reviews)
  • Garden view
  • 52 sq m
  • Sleeps 4
  • Free Wi-Fi

View all photos for Room

Free minibar, in-room safe, desk, laptop workspace

Room

10.0 out of 10
Exceptional
(2 reviews)
  • 52 sq m
  • Sleeps 4
  • Free Wi-Fi

View all photos for Suite Standard with Pool View

Free minibar, in-room safe, desk, laptop workspace

Suite Standard with Pool View

  • 52 sq m
  • Sleeps 2
  • 1 Single Sofa Bed and 1 Queen Bed
  • Free Wi-Fi

View all photos for Junior Suite Vista Piscina

A hotel room with two beds, a desk, a TV, and a balcony with a view of palm trees.

Junior Suite Vista Piscina

  • 53 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Junior Suite Waterpark Side

A hotel room with a large bed, a desk with a chair, a small table, and a sofa. There is a large window with a view of greenery outside.

Junior Suite Waterpark Side

  • Garden view
  • 53 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Junior Suite Corner Waterpark Side

A modern hotel room with a balcony, a sofa, a dining table, and a chair.

Junior Suite Corner Waterpark Side

7.0 out of 10
Good
(2 reviews)
  • 53 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Privilege Junior Suite Rooftop Ocean View

Privilege Junior Suite Rooftop Ocean View

Privilege Junior Suite Rooftop Ocean View

  • Ocean view
  • 127 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed
  • Free Wi-Fi
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About the area

Located in Uvero Alto, a neighbourhood in Punta Cana, Ocean El Faro Resort - All Inclusive is in a rural area and on a private beach. Cana Bay Golf Club and Iberostar Golf Course are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Macao Beach and Arena Gorda Beach. Consider Coco Bongo Punta Cana for a night out or Sirenis Aquagames Water Park if you're travelling with kids. Visit our Punta Cana travel guide
View more Resorts in Punta Cana
Map
Carretera Uvero Alto, Punta Cana, La Altagracia, 23000

What's nearby

  • A beach with palm trees, people relaxing, and the ocean.
    Macao Beach
    14 min drive - 9.3 km
  • A beach with palm trees and turquoise water.
    Bavaro Beach
    43 min drive - 31.9 km
  • beach near Uvero Alto
    10 min walk - 0.8 km
  • Sirenis Aquagames Water Park
    15 min drive - 6.5 km
  • Cana Bay Golf Club
    22 min drive - 17.0 km

Getting around

  • Punta Cana (PUJ-Punta Cana Intl.)
    45 min drive

Restaurants

  • Beach Club El Faro
    1 min walk
  • Showtime Bar
    8 min drive
  • Mike's Coffee & Tea By Ocean Hotels
    7 min walk
  • Spoon
    10 min drive
  • Route 66
    9 min walk

About this property

Ocean El Faro Resort - All Inclusive

  • Luxury all-inclusive property by the ocean
  • Take advantage of a free breakfast buffet, free water park access and a nightclub at Ocean El Faro Resort - All Inclusive. This property is a great place to bask in the sun with a private beach, free beach cabanas and a beach bar. Indulge in a facial, a massage and a manicure/pedicure at the on-site spa. At the 11 on-site restaurants, enjoy breakfast, lunch, dinner and international cuisine. Enjoy the 24-hour gym, as well as activities, such as archery, beach volleyball and bowling. Stay connected with free in-room WiFi, and guests can find other amenities, such as 3 swim-up bars and a poolside bar.
  • Additional perks include:
    • 2 outdoor pools and a children's pool, along with a lazy river, a waterslide and 3 swim-up bars
    • Free self-parking
    • Babysitting (surcharge), a computer station and multilingual staff
    • 4 meeting rooms, ATM/banking services and luggage storage
    • Guest reviews say great things about the beach locale and helpful staff
  • Room features
  • All 598 rooms offer comforts such as laptop-friendly workspaces and air conditioning, in addition to thoughtful touches such as free stocked minibars and free WiFi. Guest reviews highly rate the cleanliness, size rooms at the property.
  • Other amenities include:
    • Recycling and LED light bulbs
    • Bathrooms with eco-friendly toiletries and hairdryers
    • 49-inch LCD TVs with cable channels
    • Balconies, ceiling fans and daily housekeeping

All-inclusive details

  • This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Awards and affiliations

  • Eco-certified property
  • This property participates in Biosphere – a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 11:00 AM
  • 11 restaurants
  • 13 bars/lounges
  • 3 swim-up bars
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Blue Moon
  • Dolce Vita
  • El Mercado
  • Route 66
  • Sakura

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Bowling alley
  • Children's pool
  • Free children's club
  • Free water park
  • Full-service spa
  • Lazy river
  • Nightclub
  • Playground
  • Shopping
  • Splash pad
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Bowling alley
  • Children's pool
  • Free children's club
  • Free water park access
  • Laundry facilities
  • Lazy river
  • Playground
  • Snack bar/deli
  • Splash pad
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 4 meeting rooms
  • 6,028 square feet of conference space
  • Business centre
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On a private beach
  • Picnic area
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Lift (150 centimetre wide door)
  • Magnifying mirror
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant

More

  • 18 buildings
  • 3 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • Banquet hall
  • Built in 2018
  • Colonial architecture
  • Comprehensive food waste policy
  • Designated smoking areas
  • Local culture and ecosystem education
  • Locally sourced food prioritised
  • Locally-owned and organised tours and activities
  • Some profits reinvested in community and sustainability
  • Vegan dining options
  • Vegetarian dining options
  • Waste recycling policy
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 49-inch LCD TV with cable channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service
  • Meal delivery service
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Eco-friendly toiletries
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards, debit cards and cash
Some water is reused through a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Safety Programme (H10 Hotels)
Guests should have 18 years old or older to access nightclub

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the fitness facility
Guests under 18 years old are not allowed in the spa

Frequently asked questions

Does Ocean El Faro Resort - All Inclusive have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

How much does it cost to stay at Ocean El Faro Resort - All Inclusive?

As of 3 Aug 2026, prices found for a 1-night stay for 2 adults at Ocean El Faro Resort - All Inclusive on 2 Sept 2026 start from NZ$1,950, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Ocean El Faro Resort - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Ocean El Faro Resort - All Inclusive?

Self-parking is free at this property.

What time is check-in at Ocean El Faro Resort - All Inclusive?

Check-in begins at 3:00 PM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Ocean El Faro Resort - All Inclusive?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Ocean El Faro Resort - All Inclusive?

Yes, the property is all-inclusive.

Where is Ocean El Faro Resort - All Inclusive located?

This Uvero Alto property is on the beach, 3.6 mi (5.8 km) from Sirenis Aquagames Water Park, and within 12 mi (20 km) of Macao Beach and Cana Bay Golf Club. Arena Gorda Beach and Iberostar Golf Course are also within 12 miles (20 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Ocean El Faro Resort - All Inclusive Reviews

8.4

Very good

8.8

Cleanliness

8.6

Amenities

8.4

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 2234 out of 4025 reviews
Rating 8 - Good. 870 out of 4025 reviews
Rating 6 - Okay. 447 out of 4025 reviews
Rating 4 - Poor. 215 out of 4025 reviews
Rating 2 - Terrible. 259 out of 4025 reviews

Reviews

Verified review

10/10 Excellent

Fernando Arturo Puente

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience for the whole family.
Stayed 3 nights in Jul 2026
Verified review

8/10 Good

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, good ambient
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Bethzaida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The swim-up bar was excellent and the staff from the bar did a good job.
Stayed 3 nights in Jul 2026
Verified review

8/10 Good

Danny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved all the amenititys. Lots to do. Night life was ok. Lazy river amazing.
Stayed 7 nights in Jul 2026
Verified review

8/10 Good

Nicole Jo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lazy river was amazinggg! There never seemed to be any towels available for the pools. Staff was very helpful and polite.
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Marisel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with friendly staff, clean and comfortable rooms, and great on‑site restaurants with a delicious buffet. Highly recommended!
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Justyna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family loved the resort, very nice, clean, and rooms are spacious and beautiful and our butler Jose Miguel was amazing, he helped us with anything we needed at the resort and we were very grateful for it. I would definitely recommend this resort for families or couples there is something for everyone. Night time entertainment was the best, everyday something different and lots of fun activities and dancing even my teenage girls loved it, also restaurants are very good except Italian restaurant but overall delicious food.
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at Ocean El Faro! A big shout out to our butler Franklin he was always checking in, happy to help and made sure everything was easy for us. Overall, the resort was beautiful, food was really good and everyone was friendly.
Stayed 7 nights in Jun 2026
Verified review

8/10 Good

ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was nice very clean the food was very good The only bad thing is that transportation take long time to pass around other that everything else is great
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Paulette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was very clean, the rooms were cleaned daily by the staff, but several times we had to ask for wash clothes and our last night , we ran out of toilet tissue and had to find someone in the area to get additional. The staff was awesome, very nice, polite and helpful. Overall, the stay was great with plenty to eat and entertainment. We would definitely stay here again.
Stayed 4 nights in Jun 2026
Verified review

6/10 Okay

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
The room was pretty clean and the property was well-maintained. The staff was helpful and friendly, we really got to know some of them! The bars were great and the drinks were good. Although, the food was subpar. The best restaurant was Sakura and the rest were not good. The buffet was also not good.
Stayed 4 nights in Jul 2026
Verified review

8/10 Good

Zeina

Liked: Staff & service, amenities, property conditions & facilities
We had fun, Miguel Garrido provided excellent service throughout our stay. He was friendly, professional, and always available to help with any questions or requests. His recommendations were helpful, and he made sure everything went smoothly. We truly appreciated his support and would gladly recommend him. He deserves a 10/10 rating
Stayed 6 nights in Jul 2026
Verified review

10/10 Excellent

Arielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay at this property, enjoyed having privilege status, my butler deiby came im so handy, helped secure reservations, i had the swimup suite and it was a added extra that just made it all complete. The only thing i didn’t like was that my room was the only one i saw without a swing
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great family trip to Ocean el Faro. The staff was very helpful, the housekeepers were really attentive. Our hotel concierge, Miguel Garrido, took care of every single detail to help us experiencing the best stay ever, from booking restaurants and sending fresh drinks to our room to help us checking out & finding transportation to the airport. Perfect communication. Beautiful premises with room for everybody to have fun and relax. Thank you!
Stayed 4 nights in Jul 2026
Verified review

4/10 Poor

Nancy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach was not able to enjoy it was very dirty. The pool was falling in peaces. Food was terrible. Special restaurant were worse than the buffet.
Stayed 5 nights in Jul 2026
Verified review

6/10 Okay

Nathanaelle

Liked: Cleanliness, staff & service, property conditions & facilities
The property is awesome, the staff is great, very helpful and professional, however the animations team is basically dead. Unless you go out every day for outside excursions you will be bored to death.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Aaliyah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean, and we came to celebrate a birthday, we had an absolute blast! The pools were amazing, and the swim-up bar was definitely one of our favorite spots. The staff was incredible, so friendly and fun, and they really made the experience even better. The only thing I’d recommend is making your restaurant reservations as early as possible, since they can fill up quickly. Overall, the resort had great vibes, and we had an amazing time. We’d definitely come back!!!
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

stephanie antoinette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was very welcoming and accommodating. We forgot our stroller and we were allowed to use their little push carts for the week which was very kind every day there was activities for the children. The waterpark was phenomenal. The food was great. The restaurant food were OK. The clean and stuff was amazing. Our room was consistently clean. The facilities was up to par. The beach was OK however we did find a beautiful Cove curve lagoon that was on the beside which we were able to use with our children, which was less rough for the kids the lazy river was exceptional. The staff was just fantastic. We absolutely loved it. We would return again sign McNeil family.
Stayed 7 nights in Jul 2026
Verified review

8/10 Good

Chelsea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous property and mostly wonderful staff. Personal concierge was extremely helpful and planned many birthday surprises for our trip. Unexpected and very disappointing downfall was that the beach is not useful. Full of seaweed. Balcony suite was HUGE and very well unkept. Cool air and beautiful accents took the spacious room over the top. Amazing view of the pool for our room as well!! Far from airport, but arranging transportation before hand - through trip advisor made to and from the airport a breeze!
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that they have enough amenities for the kids and the entire family. I particularly loved the very relaxing vibes of the entire place and the hammocks everywhere. My most favorite attraction though was the tree swing by the beach and the lazy river was a big hit with my kids. Another big hit with the kids was the Jelly playhouse. They offered a lot of activities and kept the kids entertained and safe while mommy and daddy enjoyed a dip in the pool or a romantic lunch. We’ll definitely go back again! Hector Matos was our guide during our stay and he was very gentle and kind. He took the time to answer all of our questions through texts and helped us make reservations to restaurants and other places/activities when needed.
Stayed 2 nights in Jul 2026
Verified review

4/10 Poor

Yahindy

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Let start with the good… the room was always clean, fresh sheets and very cozy room, the pool was awesome, the bartenders very helpful and nice! The slow river is not a big deal, there are not enough floaters to use, and people stay with them and don’t pass them on . Now the staff, I had a very bad experience with my concierge Hector Matos, we asked him to do a reservation for a birthday dinner at the steak house, he said he did… guess what?? He didn’t! And when I went to the guest service to try to get someone to help me out and to help me to get in to the restaurant… guess what … no one was able to help me … only the girl at the front on the restaurant was kind enough to help me out… the food at the buffet it’s ok, need more variety, the Italian restaurant is not good… at all!!!
Stayed 3 nights in Jul 2026
Verified review

8/10 Good

Arianna

Liked: Cleanliness, staff & service, amenities
Punta Cana is my new favorite vacation location! That being said this was my first time at this location in DR! The facilities were pretty but there were pros and cons to the stay Pros: -Great pool selection -Buffett was consistent on any day as far as food taste -Staff was kind and super helpful -Tram service is an awesome amenity to take you from the front to the ocean! Cons: -The resturants were super inconsistent! Almost everyone one I ate at something was either not good or the food came out cold -The staff was spread thin so alot of days the swim bars were packed and only had one bartender or the Buffett was packed and they would run out of plates OFTEN -The room had a mildew scent from time to time (humidity not friendly to the rooms) -the shower was consistently not hot at night I would go back for the staff and the amenities but hoping there is more consistency next time! Ps Tepenyaki Restaurant is AHMAZINGG!! Go as often as you can!
Stayed 9 nights in Jul 2026
Verified review

4/10 Poor

Candice M

Liked: Property conditions & facilities
Disliked: Staff & service, amenities
When we arrived, our rooms weren't ready to be given. They told us to hurry to lunch since it closed 30 minutes. The buffet staff had put almost everything away that was hot and were upset that a large amount if guests were being sent there to stall for time. We waited 2 hours past check in to get a room. Getting a reservation for a restaurant is nearly impossible. All the rooms smell of mildew. I was approached multiple times daily by very aggressive sales people selling time shares, jewelry, and paintings. Trying to get bottled water to the room for drinking was incredibly difficult. We are a family of 3 and asked for 2 bottles daily for drinking. The pools were very nice and The beds were very comfortable. The staff seemed angry with everyone and everything. We will not be returning.
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Kevin James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just came back from the resort and the only complaint I have is that I had to leave. From day 1, the staff has been extremely helpful and our concierge Miguel Carrido was amazing. He would start the day by letting us know the daily activities and made all of our reservations for the restaurants. The steakhouse is amazing! The morning buffet was well stocked and diverse. My kids LOVED the huge Nutella bottle and were sad that we couldn’t get one for home. My youngest is extremely picky and he was able to find something to eat at every meal and actually enjoyed his food. For children, the place offers tons of daily activities and had a center and a pool just for the children with slides. They have a movie theater showing movie and tons of indoor activities when you need them. For adults, the pools offer a swim-up bar and tons of activities around it. They have a sport bar—which we made used for it to watch the World Cup finals. It was amazing seeing and meeting people from all over the world cheering for their team. The kids loved the lazy river. They have a scuba try out center in the main pool. The grounds are beautiful and well maintained. The only place we didn’t swim in was the ocean because of the seaweeds but the hotel maintained it really well. Walking on the beach was beautiful and again, well maintained. Our room was extremely well cared for. Housekeeping was extremely helpful and kept our room looking new. We will be coming back soon!
Stayed 6 nights in Jul 2026
Verified review

2/10 Terrible

Beatriz

Disliked: Staff & service, amenities, property conditions & facilities
Ive been hesitating to write this review bc im not sure how to fit all I have to say.. I’ll start with saying something i never thought would happen, my husband and I have visited the DR a few times and we always come back bc we LOVE it… Unfortunately this time around we cant say the same. Biggest thing that happened was $200 disappearing from our room… My daughter almost drowned in the pool bc of all the tiles coming off and her necklace got stuck. Staff did not want to be there, RUDE! Specially ice cream lady at night. Shower floors were filthy. There was never enough plates or cups at the buffet. We left EXTREMELY disappointed and don’t plan to ever come back to this hotel. Hope whoever took our money finds good use to it. There was a handful of nice people at this place. So if you want to get your money’s worth, do not waste it here.
Stayed 5 nights in Jun 2026