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"Everything was OK"

"First of all they did a cute towel cake with flowers on the bed for my boyfriend’s birthday. Originally I had booked a restaurant off site for his birthday but the food was actually so good that we just ate at the restaurants at the all inclusive. There was also a jacuzzi on the balcony which we weren’t sure was included with all bookings but we were super happy to have it. The pools are very clean and maintained well - lots of employees walking around cleaning and checking for cleanliness. All the people working there were friendly and really helpful and happy. We tipped about 20 MXN to employees there. The pools were so relaxing and I honestly have a hard time saying anything negative. We’ll definitely be coming back. I also heard that management switched recently so older reviews may be reflecting the old management? Overall, super impressed."

"The room was great - "

"We had a great time at Riu, staff are friendly and welcoming! I highly recommend this resort"

"Great hotel! will stay here again."

"Our room was clean, spacious and we had a beautiful view of the ocean and the sunset. The food was very delicious. We especially loved the chef's dinner as well as the special event that we attended. Highly recommend Insu, the rooftop bar with excellent food and beautiful view. The staff were friendly, happy and some are top notch! The shows are at the sister resort, Emotions. Some were really good and some were just ok. My main complaint is on the maintenance piece. The filtered water machine ran out of water and we called front desk but this wasn't replaced until 12 hours later. The housekeeping didn't always replace the food and drinks. The water pressure in the room was not good. We could not even use the tub because it would have taken too long to fill it up. "

"I liked it"

"The animation team and all the staff are awesome , the food is good and the kids really enjoy the experience "

"Grand Velas is my favorite place to be in PV. The Service, food and cleanliness is uncomfortable to any other place I have stayed at. "