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"Very good family place with really courteous staff ! Highly recommended! "

"Had a great family vacation over New Years. The buffet dinner offered New Years Eve was fabulous. No shortcuts on quality or quantity. Shout out to Jose our beach server. The most attentive and personable person we have experienced in Mexico. We have been to the Mayan Riviera many times and this was our first visit to Puerto Vallarta. Will definitely be back. The beach was incredible and we aren’t beach people 😂. The Riu Palace Pacifico was a great first experience. Many thanks to Alberto with Gray Line. My husband lost his passport and the whole team was incredibly helpful in helping us to locate it. Thankfully it was in Customs at the airport so we were able to get it right away and not have to worry about getting a replacement. "

"Great stay with the family"

"Rooms were super clean. A/c never stopped. Room service and conceirge were fantastic. Hotel staff were on point for everything, also food and drinks were amazing. I can't wait to go back. "

"The food was great, but the key to this resort is the beach (and bar). Safe for kids and there’s a surfing area too. Wish we had stayed longer!!!!"

"The staff are amazing we were upgraded for our anniversary and it was such a nice surprise. We’ve been going for years and will continue to come back because it’s fun family friendly and safe. "

"Excelente hotel, las habitaciones son cómodas, el desayuno exquisito y el personal muy amable."

"Great staff, room, restaurant and beach."

"While our stay didn’t start off smoothly, it ended on a high note because of Mario, the Hotel Duty Manager at Fiesta Americana. Due to an issue with water on the floor, we had to switch rooms multiple times, which was understandably frustrating. However, Mario stepped in and completely changed the tone of our experience. He was attentive, calm, professional, and genuinely empathetic. He listened, took ownership, and made sure the situation was handled with care and urgency. What could have been a negative experience was transformed into a positive one because of his leadership and commitment to guest satisfaction. Mario made us feel valued, heard, and appreciated—and most importantly, confident that Fiesta Americana stands behind its guests. Because of Mario, we would absolutely return and recommend this resort. Service like his is what truly sets a property apart. Thank you, Mario, for turning things around and making our stay memorable for all the right reasons. "