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"Excellent staff"

"Great stay, we were upgraded to a better room upon arrival, very nice place, highly recommend "

"Nice place. The staff was very respectful"

"Staff Sarah from reception and Becky from pub&grill restaurant are very helpful to us. "

"I stayed at this hotel because I got bumped from my flight out of Heathrow and had to stay at two additional days. The location was perfect along the Thames River there are many walking options right next to the hotel. The breakfast was one of the best I’ve had while in Europe."

"All the staff for breakfast were polite and efficient the boy behind the bar were excellent the girls at the reception were brilliant "

"The Warmth....."

"The building is beautiful, filled with history. I booked a superior for the bath in the room. I was given a pleasant room in what I think is the original medieval part of the building but the bath was through a cool 'corridor' in the room. However, I spoke to the very assistive staff and they suggested a different room which I was absolutely delighted with! This room was unique, had 2 steps down to the bathroom, had a deep bath in the room, room was spacious but cosy and homely. The bed was very comfortable. The water was very hot, not scolding, but good temp. for a bath. The staff were very accommodating! Brought a radiator to the room for me, down to smallest details, even being short staffed on New Year's. They were also very attentive. Breakfast was good. Buffet of the usual English breakfast items, juice, toast with toppings and continental options. Parking just opposite. Also, lovely little village to take walks. Very pleased! Highly recommend."

"Great staff , especially Tony on the door and a fantastic guest relations team headed up by Sharmila. Our second visit and we will certainly be returning very soon . "