Bermondsey Hotels, London

"I had booked a senior classroom for our overnight stay at the Lalit. Upon check in, I was told I’d been upgraded to the Lalit Suite. I didn’t question, why would you when it’s an ‘upgrade’. When I entered the room, it seemed nice enough but just very bare! There was no water in the room, no body lotion or any of the other amenities. The shower gel, shampoo conditioner were bog standard cash and carry products. The pillows are terrible! Whatever happened to firmer pillows? At around 8.30am the house keeping staff started ringing the bell and when I opened the door, she apologised profusely to say she didn’t realise there was anyone there because her notes said the room was ‘out of service’. So clearly, they had either oversold rooms and put me in a room that wasn’t fit / ready, or there was some miscommunication at their end. All in all, it was not the best experience, and I am not sure I will be staying here, certainly not at the price they charge! "

"Lovely room, great location staff very hepful"

"Clean, good location. "

"All was great "

"Staff was great, always cheerful and helpful. Room was cute, needed vacuumed around bed, very dirty. Bathroom is nice. Great location for walking and catching underground tube and for uber to pick you up. Felt safe and was somewhat quiet even being above the bar. Food was very good! "

"Comfortable hotel in a good location. Beds in particular were very comfortable and the bathroom was bigger and better than expected. Staff very helpful, particularly since the room had not been 'made-up' when I arrived and the Manager had to step in to give it a deep clean and bedding change as housekeeping had failed to do so."

"It’s the worst place I’ve been to, could not sleep as tráfico was really loud All night. There is no touls you have to pay extra for these. It is horendous. "

"Excellent location, service and overall stay "

"The best views you'll ever get of almost every London landmark! The penthouse was amazing, the beds were comfy, the facilities top notch. The view - out of this world!"