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"The room in the annex was a good size with a comfy bed, drawers, cupboard and tv. The bathroom was a little small with little space to place personal toiletries but the shower worked well. There is just soap near the sink and body/hair gel in the shower. The location is great next to Fareham town centre and close to the M27 and A27. There is a car park which is free to residents. The wifi worked well. The pub bar was handy with a restaurant. Breakfast was a small choice of fruit, yogurt, pastries and bread and hot options were chosen from the a la carte menu which was good. The staff in the pub and restaurant varied, some excellent but others seemed unable to cope, maybe this could be a training issue. "

"Breakfast was excellent as was the service the manager Derek was superb "

"Selection was a good selection of hot food and a wide range of continental food"

"Very helpful staff, clean and quiet"

"Reception staff were very welcoming, room was very clean, and breakfast was very nice. I didn't like the attitude of the women in the spa section, felt like they were talking down to me had a lot of ego and arrogance, not sure if it was a colour thing. "

"Excellent location. Parking in underground car park good and inexpensive. Staff were very helpful. The Air conditioning was not functioning however was being repaired. As the weather wasn’t too bad this was not an issue during our stay."

"Perfect for what I needed during a business trip"

"Nice stay, staff very helpful. Food ok breakfast was very nice"

"We recently stayed at this hotel after breaking down on our journey. Unfortunately, we couldn’t make our first night and phoned the hotel to explain the situation. The woman we spoke to didn’t seem very interested or concerned, and we were disappointed that nobody even asked if we were okay given the circumstances. When we finally arrived the following evening around 5:30pm, the staff there were friendly and welcoming, and the stay itself was pleasant. However, the lack of empathy and customer care during our initial phone call left a negative first impression. Overall, the hotel itself was fine, but better communication and understanding in situations like this would really improve the customer experience."