Penthouse Three Bedroom Apartment | Balcony

Reviews of Ramada Suites Auckland, Federal Street

Ramada Suites Auckland, Federal Street
219 Federal Street, Auckland

Reviews

8.6

Excellent

Rating 10 - Excellent. 312 out of 727 reviews" "
Rating 8 - Good. 311 out of 727 reviews" "
Rating 6 - Okay. 64 out of 727 reviews" "
Rating 4 - Poor. 31 out of 727 reviews" "
Rating 2 - Terrible. 9 out of 727 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, easy check in, clean tidy room
Stayed 1 night in Aug 2021
Response from Karen on 8 Aug 2021
Thanks for the lovely review.

10/10 Excellent

Natasha

Stayed 1 night in Aug 2021
Response from Karen on 4 Oct 2021
Hi Natasha, Thanks for the great feedback. :) We hope to see you again. Regards Karen

10/10 Excellent

Denise

Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2020
Response from HL on 10 Aug 2020
Thank you to choose stay in Ramada.

10/10 Excellent

Ann

Stayed 3 nights in Jul 2020
Response from HL on 20 Jul 2020
Thank you Ann for your lovely feedback.

4/10 Poor

kenneth

Stayed 1 night in Jun 2020
Response from HL on 14 Jul 2020
Thank you Kenneth to choose stay in Ramada

8/10 Good

Nancy T

Stayed 3 nights in Jun 2020
Response from HL on 14 Jul 2020
Thank you Nancy for staying in Ramada

10/10 Excellent

Mary, Auckland

Travelled with partner
Liked: Cleanliness, amenities
The staff were very friendly and professional. Great central location and comfortable big room, with lots of facilities.
Stayed 1 night in Jun 2020
Response from HL on 19 Jun 2020
Dear Mary, Thank you for your post review. We glad that you were happy with our service and facility. We hope to see you again in future.

10/10 Excellent

IAN

Liked: Cleanliness, room comfort
The reception desk clerck, Said, was extremely helpful and pleasant
Stayed 1 night in Jun 2020
Response from HL on 17 Jun 2020
Thank you for your feedback Ian. Hope to see you next time.

8/10 Good

Tsungyu

Liked: Cleanliness, room comfort
Review for Ramada Suites Auckland, Federal Street
We had a good time to stay in Ramada Suites Auckland, Federal Street. The room was comfortable and clean. The most important, it was quiet at night. The only thing I would like to suggest guests are the car parks are very limited. You need to book in the same day as early as possible. Thanks.
Stayed 1 night in Jun 2020
Response from HL on 14 Jun 2020
Dear Tsungyu, We appreciate your positive review and glad to hear you've had a good experience stay with us. Also thank you for the parking tips for everyone else. Hope to see you again in future.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good, central location, good price, friendly staff.
Stayed 1 night in May 2020
Response from HL on 8 Jun 2020
Thank you for send your review. Hope you will choose to stay again in future.

8/10 Good

Ako

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
parking wasn't great. room was good however the check in process took longer than expected
Stayed 1 night in Apr 2020
Response from HL on 30 Apr 2020
Dear Ako, thank you for your review. We apologize about took longer to process checking in. Thank you for your understanding.

2/10 Terrible

Verified traveller

Stayed 14 nights in Mar 2020
Response from HL on 20 Apr 2020
Thank you for your feedback and it's not helpful for us to improve without any comments.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Fairly good wheelchair accessible room - it is compact but doable. Queen bed, chair, table and chairs, wardrobe (not accessible), European laundry machine, fridge, microwave, no hob or oven, sink, dishwasher and dishes, plus nice washroom with shower bench. The bed was really comfortable as the headboard was two foam covered hard pillows so easy to sit up and watch the tv.
Stayed 6 nights in Mar 2020
Response from HL on 20 Apr 2020
Hi Dear, thank you for your feedback. We really appreciate you to share the experience with Ramada Auckland.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Clean, and good room with pretty view. Parking outside was a bit tricky. we paid for parking and had a sign put on our car. Felt nervous with where we had to leave our car. A few people around who didn't look very good.
Stayed 1 night in Mar 2020
Response from HL on 20 Apr 2020
Thank you for your review, and sorry to hear about the parking issue. Unfortunately that's the only options that we have for guests parking and apologies for that.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
The television on the wall reflected into the mirror on the left hand wall which was distracting. Hung a towel over it to to watch the television. The bed was comfortable. Had an ugly washing machine in the bathroom that took up a lot of space. Hard to get into the shower with the machine in the way. Expensive for what it was. Quite dissapointing
Stayed 1 night in Mar 2020
Response from HL on 20 Apr 2020
Thank you!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient as location goes and a lot packed into one room BUT, very difficult to access by car and sat nav if you don’t know Auckland due to building and road works and ne careful of used needles in adjoining car park
Stayed 2 nights in Mar 2020
Response from HL on 21 Mar 2020
Thank you to share the nice review to everybody.

10/10 Excellent

Luther

Liked: Cleanliness
Clean and efficient - great stay
This place was spotlessly clean and super convenient. The upkeep was high and everything worked perfectly. Would go back once able to.
Stayed 2 nights in Mar 2020
Response from HL on 21 Mar 2020
Nice review and thank you to choose Ramada

8/10 Good

Verified traveller

Stayed 2 nights in Mar 2020
Response from HL on 21 Mar 2020
Thank you!

4/10 Poor

Lou, Brisbane

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Old and rundown. Needed a revamp 20 years ago . Lift has a mind of its own reception closes early and opens late . No views
Stayed 1 night in Mar 2020
Response from HL on 21 Mar 2020
Sorry to hear what happened to you. However our office starts from 7am to 10 pm. Apologies for inconvenience

8/10 Good

Bill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from HL on 21 Mar 2020
Thank you Bill.

10/10 Excellent

Larry, California

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for extended visit in Auckland. Room is like small studio apartment including washer and dryer. While small in size it was clean comfortable and well maintained. Will absolutely stay again when I next visit Auckland.
Stayed 7 nights in Feb 2020
Response from HL on 8 Mar 2020
Dear Larry We are so happy to hear you've had a great stay experience. Thank you for choosing Ramada Federal and hope to see you in future.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was clean and had everything we might need including a washing machine and basic kitchen. The room is small but totally adequate for a night. There was a good blackout curtain and minimal road noise. It is at the end of Federal street. Just a short walk from the Civic theatre. Would recommend.
Stayed 1 night in Mar 2020
Response from HL on 7 Mar 2020
Thank you for the review. It's really help other guest to understand what we can offer.

10/10 Excellent

D C

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 nights away
Booked 2 rooms while attending a concert. Excellent location, friendly and helpful staff. Would stay again.
Stayed 2 nights in Mar 2020
Response from HL on 7 Mar 2020
Dear guest, Federal team are very happy to hear you've had a great experience. Thank you for choose stay with us and hope to see you in future.

8/10 Good

UC, Toronto

Travelled with partner
Liked: Cleanliness, amenities
I liked the washer and dryer in the room. It also had a kitchenette. We had a studio room and it felt a little cramped with a table and two chairs and a small arm chair by the window. They also provided glassware, cutlery and dishes. It was a nice little room.
Stayed 3 nights in Feb 2020
Response from HL on 7 Mar 2020
Dear Guest, We glad you have had a great stay with us. Appreciate your review and hope to see you in future.

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms were very small and the bathroom was tiny.
Stayed 1 night in Feb 2020
Response from HL on 29 Feb 2020
Dear guest, thank you for your review. However this is not help us to address or fix the issue. We appreciate if you could let us know as we do have different room type and size are different as well. Thanks

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Loved the central location in Auckland - very walkable - the only downside for me was being on the 6th floor which didn’t have a lift so had a flight of stairs to take luggage up.
Stayed 4 nights in Feb 2020
Response from HL on 26 Feb 2020
We are very glad to hear you've had a great stay in Auckland. Your information for our hotel very useful for our future guests.

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2020
Response from Ramada Federal Street Team on 24 Feb 2020
Dear valued guests, Thank you for your kind review. We hope you enjoyed your stay!

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great apartment stay.
Great central location, well equipped apartment- no complaints at all. Very helpful staff . Would stay here again.
Stayed 3 nights in Feb 2020
Response from Ramada Federal Street on 22 Feb 2020
Kia ora Jonathan, thanks for your kind review! Glad to hear that you enjoyed your stay - we look forward to welcoming you back the next time you are in Auckland :)

8/10 Good

Rhonda, Australia

Travelled with partner
Liked: Cleanliness, amenities
It was roomy and had kitchen and laundry facilities. The downside was a very small reception area
Stayed 3 nights in Feb 2020
Response from Ramada Federal Street on 22 Feb 2020
Kia ora Rhonda, thanks for your kind review. We are glad you enjoyed your stay :)

10/10 Excellent

Verified traveller

Stayed 3 nights in Feb 2020
Response from Ramada Federal Street on 22 Feb 2020
Kia ora, thanks for your review. We are delighted to see that you were pleased with your stay :)

8/10 Good

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All rooms are suites, with mini fridge, microwave, kettle, toaster, mini washer dryer combo. Walking distance to Sky Tower, Hop on hop off buses, restaurants and shops
Stayed 1 night in Feb 2020
Response from Ramada Federal Street on 22 Feb 2020
Kia ora, thanks for your review. We hope you enjoyed your time in Auckland!

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2020
Response from HL on 18 Feb 2020
Kia Ora, thank you for your review feedback.

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from HL on 17 Feb 2020
Thank you dear guest!

8/10 Good

Philomena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Comfortable and everything you need
Friendly helpful staff. Check in easy. Great location. Clean comfortable even has washer and dryer
Stayed 1 night in Feb 2020
Response from HL on 16 Feb 2020
Thank you Philomena, hope to see you again in future.

10/10 Excellent

Verified traveller

Liked: Property conditions & facilities
Very clean. Everything you need. Just the nedside lamp was not working. Very central
Stayed 1 night in Feb 2020
Response from HL on 16 Feb 2020
Thanks for letting us know about the lamp. we will get that replaced. Very glad to hear you've had a great stay with us.

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable stay in a central location. The room was in excellent condition and the appliances available - dishwasher and washing machine/dryer were appreciated and made the of.
Stayed 3 nights in Feb 2020
Response from HL on 16 Feb 2020
Thank you Brent, we'd love you to return in future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience. Staff was very helpful. Clean and good location.
Stayed 1 night in Jan 2020
Response from HL on 13 Feb 2020
Thank you dear guest!

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from HL on 10 Feb 2020
Thank you very much Lee. Hope to see you in future again.

10/10 Excellent

Verified traveller

Liked: Cleanliness
Really close in sky city. so many restaurants to choose from. Carls jr is around the corner...nice burger... food eateries are endless. close to Countdown supermarkets....close to bus station..
Stayed 8 nights in Jan 2020
Response from HL on 9 Feb 2020
Really appreciate your review comment! Our future guests may happy to choose staying here.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
overall ok. good location
Stayed 1 night in Feb 2020
Response from HL on 9 Feb 2020
Thank you and happy to hear you've enjoyed your stay!

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020
Response from HL on 9 Feb 2020
Thank you and happy to hear you've enjoyed your stay!

4/10 Poor

Verified traveller

Disliked: Amenities, property conditions & facilities
A typical basic city centre hotel with no trimmings, but the location was good
Stayed 2 nights in Jan 2020
Response from HL on 7 Feb 2020
Thank you for the review, however it will be great and helpful if you could provide us with specific points.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities
I like the location and the staff the best. I didn’t like that the dryer had no outside vent. The bathroom got so hot and steamy.
Stayed 5 nights in Jan 2020
Response from Ramada Federal Street on 6 Feb 2020
Dear guest, Thank you for taking your time to share your experience during your stay with us. We glad that you enjoyed your stay and will look into the bathroom ventilation problem. Thanks again for staying with us and hope to see you back again.

10/10 Excellent

Meghan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would definitely stay again!
Great location, close to everything the Auckland CBD has to offer. Helpful front desk staff, and very comfortable and clean rooms. Would definitely stay again!
Stayed 1 night in Jan 2020
Response from Ramada Federal Street on 6 Feb 2020
Thank you for taking your time to share your stay experience with us. We will pass on your compliment to our staff. Hope to see you back again.

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jan 2020
Response from Ramada Federal St Team on 29 Jan 2020
Hope you enjoyed your stay. We really appreciate your feedback.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and quiet location, great, friendly & helpful staff, easy walk to Sky Tower & the Auckland CBD.
Stayed 2 nights in Dec 2019
Response from Ramada Federal St Team on 29 Jan 2020
We are delightful that you enjoyed your stay and we really appreciated your feedback.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
accessible, easy to navigate around the town centre. helpful receptionists
Stayed 4 nights in Jan 2020
Response from Ramada Federal Team on 27 Jan 2020
Dear guest. Thank you for staying with us and hope you enjoyed your stay :) We really appreciate your feedback which helps us to continue improving our service. Hope to see you again next time!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the hotel and location .but didn’t like the high price of staying longer Per hour when we asked if we could check out later
Stayed 1 night in Jan 2020
Response from HL on 21 Jan 2020
Hi Dear, thanks for your review. We have addressed your concern and will plan a new late check out procedure soon.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We just finished a 10 night cruise and really wanted to wash and dry our clothes. The Ramada has washing machines and dryers in their rooms so we now have a full suitcase of clean clothes again as we commence the next leg of our journey. Friendly staff, close to Queen St, Sky Tower and the waterfront area on a quiet street. Highly recommended.
Stayed 1 night in Jan 2020
Response from HL on 13 Jan 2020
We are happy to know you've had a great trip and stay. Thank you!