Hotel Fantastic- Booking through Expedia Tragic
The hotel experience was fabulous, the hotel itself I would so recommend, it is situated really well if you are going to shows, but is also a lovely walk down queen street to the Viaduct. The staff are fantastic, very welcoming and can not do enough for you. As far as experience with the booking, that was tragic, I used expedia and unfortunately after this experience will never use again. I had an original booking, plans changed so I rang up and added a day at the begining and took the last day off at the end, this was completed and i had my bookings. When I got to the hotel I was informed that yes, I had two bookings a new one for the earlier day, but the last day had not been taken off, so I was obliged the pay for this. This is were the fun began. The hotel did warn me that this happens and good luck getting it cancelled, even though it was not my fault !! I made 3 phone calls three days in a row, with the shortest call being 21 minutes, being told each time after explaining, that no they did not have a record of my first call (even though you are told all calls are recorded.) They put me on hold, said they had spoken to the hotel booking office, yes it was sorted and yes they will send an email, this on the 3 occasions did not happen. The morning of the last day I made a call and literrally had to please my case, finally something was done. I think this was very unprofessional. I still have not heard any feedback.