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"The room was very dated, from the 1980s, and we found mold in the bathroom. Yet when I brought it up to the hotel staff, they blamed it on the system between companies like hotels.com and the hotels. They said they never claimed to be a 4 stars hotel, and apologized for the condition of our room and offered an upgrade to a renovated room but had to charge us an extra fee. "

"Excellent location "

"Breakfast is good."

"Yes"

"A comfortable stay. Body care products smelled amazing."

"Great location close to many must-see sights in Shinjuku, a very popular area of Tokyo. Clean, quiet, modern hotel, great breakfast. Right beside Shinjuku Station, largest train station in the world, for easy, efficient transportation to anywhere in Tokyo."

"Area was convenient for public transportation, but Room was very small."

"Panoramic room on the 22nd floor with superb views across the Shinjuku skyline. The perfect hotel room to stay in the night before closing the Tokyo Chapter of my Japan journey. Wonderfully comfortable bed, excellent facilities. Very friendly staff. Also had breakfast, great selection at the buffet and excellent to have 2 chefs making eggs and omelettes to order. Superb as well to be able to order an iron and actual ironing board into the room. The only hotel in Japan I’ve been able to do this and finally iron my clothes. Overall a wonderful stay. Highly recommended. "

"Nice property with a lovely on-site onsen (or maybe local water spa - not sure). Room for luggage under the bed, but rooms are pretty tight. Nice having some hooks! Only downside was no in-room AC control, so had to get a stand-alone unit from the front desk, which took up quite a lot of space in the room."