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Reviews of Geneva Motor Lodge

4 out of 5
Geneva Motor Lodge
299 Fenton Street, Rotorua

Reviews

8.0

Very good

Rating 10 - Excellent. 40 out of 120 reviews" "
Rating 8 - Good. 54 out of 120 reviews" "
Rating 6 - Okay. 15 out of 120 reviews" "
Rating 4 - Poor. 7 out of 120 reviews" "
Rating 2 - Terrible. 4 out of 120 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

5.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service
Dirtiest motel we have ever stayed in. Sheets on one bed hadn’t been changed & were disgusting!! Then the roof started leaking!! Staff terrible & didn’t care. Bathroom so dirty & rubbish & other people’s clothes under beds & in cupboards!!! Don’t recommend at all!!!!
Stayed 2 nights in Apr 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The only positive about this property was the location as it is central to the cbd, walking distance to local eateries, supermarket and township. To summarise our 3 night stay at this property was very underwhelming, and would not stay here again, it was not value for money or operated as a professional business. From the reception not being fully staffed during the advertised hours of operation (they were closed when we arrived to check in at 3.15pm), basic daily room servicing (change towels, bed making), to the general cleanness of the property untidy and dirty (rubbish in the main walkway area (had not been swept or cleaned during our entire stay), cardboard boxes and laundry on the floor outside the guest laundry as well as stacked boxes and strong odour in the guest laundry highlighting the dirty state of this property.
Stayed 3 nights in Mar 2019

10/10 Excellent

Teodoro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean good service and reasonable price
Stayed 1 night in Feb 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
Our room was the one in the photo and it does look as nice as it appears. However, looks are only on the surface. The fridge doesn’t chill, the ceiling extractor doesn’t extract and the room was extremely warm with no way to vent it (being right on Fenton St the traffic noise doesn’t permit open windows at night—plus the effluvia from smokers from other units). Despite it being 25 to 30 degrees outside, it was actually refreshing to step out of the unit, I would estimate that it was 35 to 40 in the unit. The bed was average. The only cooking facility was a microwave. When I went to checkout, there was a note on the office door asking me to lock key in room. This didn’t allow me to draw attention to the list of problems. I get the impression that for all the care shown on arrival to offer me guidance to local activities (particularly those that cost) that the managers don’t care about their customers other than to find ways of making money.
Stayed 3 nights in Feb 2019

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not very clean. Units were outdated and appeared that they have some permanent residents using the rooms below. It was so noisy it took me ages to get to sleep!! It was also summer and extremely hot with no aircon and a just a 1980’s useless fan! No sky TV even though it said there was on their site. Look like they never cleaned the amenities during my three days. Only hung up new towels! I will never use this motel again!!!!!!
Stayed 3 nights in Feb 2019

8/10 Good

Brian, Eastwood NSW

Travelled with partner
Liked: Cleanliness, staff & service
Good location and comfortable room. We reported a broken power point in the kitchenette to the supervisor and we hope action is taken to replace the defective item before a customer is injured.
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
This is a nice hotel which was not far from our event
Stayed 2 nights in Jan 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness, room comfort
Stayed 1 night in Jan 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
The beds are too old and you feel every movement. Hard to get a good nights sleep. If not for that I would stay again.
Stayed 3 nights in Dec 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Sofa bed was old so very uncomfortable as a sofa to sit on. Old lemon found in the draw in kitchen.
Stayed 2 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2018

6/10 Okay

James, Australia

Liked: Cleanliness, staff & service, property conditions & facilities
bed wasn't quite as comfy as I would have liked...
Stayed 3 nights in Oct 2018

6/10 Okay

Verified traveller

Average place. My room didn't look much like the photos. Not somewhere I would stay again.
Stayed 1 night in Nov 2018

8/10 Good

Crystal, Auckland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The family room we got was at downstairs, very clean and warm one. Shower water was big and hot enough for us, good spot and friendly staff. The unlimited WI-FI was a bit slow though. The other thing better take into account was the room has no ventilation system, we felt fine as the weather is good right now, we open window often but in winter can be a bit annoying to some people.
Stayed 1 night in Oct 2018

4/10 Poor

Peg, New Zealand

Disliked: Staff & service, property conditions & facilities, room comfort
Reception locked all day and then unfriendly reception. Beige dated premises all the outer areas are not swept or kept clean. Bedcover stained and marked. Pretty much a bland and unwelcomed stay
Stayed 1 night in Oct 2018

2/10 Terrible

Gavin, Auckland

Disliked: Staff & service, property conditions & facilities, room comfort
Below standard
Over all it doesn’t deserve its rating. No sky tv. Exterior lighting at night non existent to the extent that the taxi driver could not see the place. All exterior lighting was switched off and so dark the taxi remained in the driveway so I could safely get up the stairs. Very uncomfortable bed and virtually impossible to get the electric blanket plugged in to use.
Stayed 2 nights in Sep 2018

6/10 Okay

Marty

Disliked: Staff & service, property conditions & facilities
Motel reception was locked and I had to ring a bell from outside before anyone came to let me in for checking in AND checking out which is not very welcoming at all. Room was cold and dark, not like the images at all. Had an old oil fin heater which took ages to room the room and an old noisy fan heater on the wall. Room really needs some work to make it more comfortable and "up to date". Slept ok and was quiet enough but that could have been because there were not many people there.
Stayed 1 night in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Ok for the price
Great for a last minute booking on a budget. The room was right next to the road so a little noisy but not to bad. Room was a little cold for the end of July and the heaters didn’t seem to work for some reason.
Stayed 1 night in Jul 2018

8/10 Good

Hayden

Liked: Staff & service, room comfort
Stayed 1 night in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Own spa pool and unlimited Wifi is a winner
Good hotel, have stayed before. Comfy bed, everything you need in the room. Great to have a spa pool (reason we booked here), and unlimited Wifi is just awesome!
Stayed 1 night in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Looks can be Decieving
We expected a One Bedroom Apartment as the Website Pictures, got a pokey little motel room with a couple of beds crammed in living area.
Stayed 2 nights in Jun 2018

6/10 Okay

Verified traveller

Disliked: Staff & service
adequate motel
Ok place, not really a kitchen with no oven or elements. Adequate for 1 night. Woman on front desk unwelcoming and a bit rude. Nice being able to fill own spa but the outside area not very attractive
Stayed 1 night in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Bed matresses need replacing Place overall is not clean. Needs deep cleaning
Stayed 2 nights in Apr 2018

6/10 Okay

Gary

8/10 Good

Uwe, Germany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Motel. Very friendly and helpful staff. Lots of information and vouchers.
Stayed 2 nights in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only problem was we could not report a broken power point as the office was not open when we booked out at 9.00am
Stayed 2 nights in Mar 2018

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Service booking in not good. Appeared not to relate to you at all. Office did not open until well after time they said they would. They charged an extra 4% for booking with a credit card, The bank charges them less than that. Buildings could do with a waterblast and leaves swept up.
Stayed 2 nights in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice motel
Location is central lots of things to do in rotorua
Stayed 2 nights in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Nice spa
Nice unit a couple of Bit a broken. Making it seem old
Stayed 2 nights in Mar 2018

10/10 Excellent

Alistair, New Plymouth, NZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel close to CBD
The motel is very clean and well maintained and the bedding is excellent and very comfortable. It has recently been redecorated and refurnished to a high and comfortable standard. Reception staff although very pleasant and helpful, need very urgent training with the telephone system.
Stayed 3 nights in Feb 2018

8/10 Good

SANGEON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
near the interest points
good choice
Stayed 1 night in Feb 2018

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine for a day or two.
Pleasant enough stay.
Stayed 1 night in Feb 2018

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place for a few nights.
Pros: Clean, quiet, convenient to area, nice jetted tub, spacious Cons: bed was too soft, no AC

8/10 Good

BarryAC, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good situation
Good clean value for money Motel Ideal for city and beach front and parking free
Stayed 2 nights in Feb 2018

8/10 Good

Julsden, North Island, NZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice studio
Nice studio and good value for $. Had upstairs studio with spa bath. Unit very clean and in updated condition. Queen bed in good condition, quite firm. Staff go out of their way to be helpful. Pleasant and welcoming. Pity that some female guests downstairs appeared to be having arguments and storming off at least twice in the evening and once in the depths of the night. The side soundproofing seems adequate but our front windows were slightly open and the sound woke my husband up.
Stayed 1 night in Feb 2018

8/10 Good

jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The spa bath lacked privacy. Everything else was fine.
Stayed 2 nights in Jan 2018

8/10 Good

Sharon

Liked: Property conditions & facilities
Disliked: Staff & service
Room service and comfort
Needed air conditioning and better TV service. Room wasn't serviced one day.
Stayed 3 nights in Jan 2018

8/10 Good

Brendan

Liked: Cleanliness, property conditions & facilities, room comfort
All in all a fine place to stay for a short time in Rotorua, we did have some issues getting ice for our drinks, but that was resolved after the second day
Stayed 3 nights in Jan 2018

6/10 Okay

Dharmesh, Auckland, New Zealand

Liked: Staff & service
Nice hotel close to CBD
Car parking is vey thight but overall the hotel and service is great.
Stayed 1 night in Jan 2018

8/10 Good

jenny, sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and comfortable
Our stay here was a convenient walk to the CBD. The staff were very helpful with regards to contacting a tour for pick up confirmation. We didn't use the spa, but it would have been nice had we had time. Comfortable and well sourced in terms of what we needed.l
Stayed 2 nights in Dec 2017

8/10 Good

Awhina

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
We received a cup of milk on arrival was shocked for a motel to provide milk was given at check in
Stayed 3 nights in Dec 2017

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Ok hotel horrible beds.
The hotel was ok but dated. Everything was ok for a 3 star except the beds were beyond unacceptable. We had horrible sleep because of it. A hotel with unacceptable beds can only get a 2 star in my thinking no matter what the rest of hotel offers. Hotel and bed go hand in hand.
Stayed 3 nights in Dec 2017

2/10 Terrible

Julie, Auckland NZ

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
they asked us to cancel booking through Expedia
Staff tried to get us to cancel our booking through Expedia so they did not have to pay the commission fees to Expedia, we said no as this is how we found the motel so they shold pay the company that gave them the advertisement to get customers. The bed spread had oil/dirt stains all over it We could not use the plug socket near the bed as the headboards where screwed to the wall so we could not access them the only plug socket that we could us was in the kitchen area. There was no coffee available only tea or hot chocolate. had to put up with workman who were staying at the motel drinking and talking outside the rooms till very last, in the morning there was broken glass outside our door. We had a early start the office hours did state on the door that it would be open to drop off keys but was locked so had to leave key in the room.
Stayed 1 night in Nov 2017
Response from DS on 2 Jan 2018
I asked you to cancel because you asked for unreasonable demands; I was hoping you’d book at another motel. I wouldn’t ask a guest to cancel their booking just to save the commission fee.

6/10 Okay

Verified traveller

Disliked: Staff & service
Ok for one night but that’s it. Staff was not friendly and with limited English skills.
Stayed 1 night in Dec 2017

8/10 Good

Jeremy

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

8/10 Good

A, NZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and good value
Clean, good value apartment with hit apartment after those long walks at the nearby redwoods Would stay again for the price.
Stayed 2 nights in Nov 2017