Yucatan Peninsula Scuba Diving Holidays

Was good! The hotel is huge so you need to walk much if your room is far from the Main amenities. The shows are really good.

The staff were all very welcoming. The food was good to great! Loved that they had a Thanksgiving dinner for us.

Was not at all impressed with the “VIP” treatment. Got the wrong room and had to wait outside another door for them to come and open. On the second to last day was locked out of our room because the check in staff for our days mixed up and locked us out of our room.

I recently stayed at your resort and wanted to share some positive feedback. During my stay, two of your employees — Luz and Jose Novelo — provided truly exceptional service. They were welcoming, attentive, and went above and beyond to make my experience enjoyable. Their professionalism and pleasant attitude stood out in the best way, and they made a significant positive impact on my stay. I wanted to be sure their excellent work didn’t go unnoticed. Thank you for having such outstanding team members, and I look forward to staying with you again.

Unfortunately, our experience at this all-inclusive hotel did not meet expectations. The rooms were quite small and did not resemble the photos provided online. The bathroom had several issues, and the outdated fittings required multiple maintenance visits during our stay. While the food and cleaning staff were polite and attentive, the overall food quality and variety were below average. We also encountered some unprofessional behavior from certain staff members, especially at the front desk and near the pool area. Another downside was that the poolside bar and snack area closed at 6:30 PM, and the other pool bar only offered beer, which felt limited for an all-inclusive property.

The staff were lovely, big authentic smiles, and I felt distinctly that they were there to make our visit special.