Riviera Maya Mountain Holidays

The resort and room are very clean. The service could be better, don't expect to be brought food while lounging at the beach. DO NOT book on the Lagoon side, you will hear the highway all night - this happened to us and luckily they found us another room that was quiet. The food is ok, it will sometimes taste better than it looks! Guest services and the servers at the restaurant are great. If you have to eat at the buffet, avoid anything at the height of children, they touch it all! We stayed on the adults only side which was peaceful, not a party, lots of ppl 60+ and a very chill vibe. The proximity to the beach is lovely. Room and bed are quiet comfy.

Ocean and pools on property view. Nice cafes on beach well kept. Easy to get around convenient breakfast buffet, Dinners were good portions and served very well. Concierge was helpful and staff seemed to look out for each guest.

Everything was beautiful

Carla was very nice and Reyes

I am writing to express my disappointment regarding several significant issues during our recent stay. While the hotel staff was polite and helpful where possible, the logistical failures severely impacted our vacation experience. Key Issues Encountered: Room Discrepancy & Downgrade: We booked and paid for upgraded rooms but were placed in a standard room with two double beds upon arrival. Although promised a switch the next day, we were not moved until the third day. Service & Booking Disruptions: Due to being "checked out and re-checked in" daily while waiting for our room, we were unable to use the hotel’s restaurant reservation system. Consequently, we missed out on all but two specialty dining options. Inaccurate Amenity Information: The website states the main buffet is open all day; however, it was only available for breakfast. While breakfast was excellent, the lack of lunch and dinner options was a major inconvenience. Facility & Staffing Limitations: Pool: The water was too cold to use, and there was zero seating available for parents to supervise children. Bar Service: Guests were required to wait in long lines to order drinks before being allowed to sit at the bar, rather than being served while seated. Club: The club was severely understaffed with only one bartender and had extremely limited seating. Positives: I want to acknowledge that the rooms themselves were great once settled, and the staff remained professional and polite despite these systemic issues.

The ocean was visible from the room, providing us with the best breeze and sights possible.

Everything was perfect! So much attention to detail. I could live there!!

The staff were amazing and helpful!