Riviera Maya Beach Holidays

Everything was great except the beach. Not anything to do with resort but the erosion is taking its toll and seaweed. Everything else was perfect. Take care of the servers staff They don’t make much so they appreciate tips.

We stayed at Platinum Yucatan Princess to celebrate my 30th birthday and had an incredible experience. The resort is beautiful, with lush grounds, lovely pools, and access to the larger pool at the connected Princess resort. The adults-only bars served excellent cocktails and tequila, and we especially loved the passionfruit margaritas. Upgrading to a room with a balcony hot tub was absolutely worth it. Thank you to Mario for arranging transportation with MTS and Ana for a smooth check-in. The staff were exceptional throughout our stay. Sara at Bar Plaza kept us laughing and served great drinks during the Fire Show. The entertainment was outstanding every night, especially the Fire Show and Mexican Show. We also loved the trivia, pool activities, Mariachi, Rock Band, dancers, and the entire entertainment team. Special thanks to Malu for her warmth, humour, and personal touch, and to Luna for her fun dance lessons and private archery lesson for my fiancé. The food was fantastic, especially at Buffet Yucatan. As a vegetarian, I enjoyed many vegan options. My fiancé is vegetarian, lactose intolerant, and gluten free, and the buffet staff and chefs went above and beyond to accommodate him with a separate menu and plenty of safe choices. Bryan provided exceptional service, while Citlaly, Karen, and Bereniece always made us feel welcome. The spa was wonderful as well. Esmeralda helped arrange my treatments, and Bulmaro provided a relaxing facial and chocolate body exfoliation. Thx!

Prior to booking I had issues with getting conflicting payments for ocean front room as I had been recovering from cancer and cannot walk too far to the beach. I talk to the manager once I got there and I was sad because they would not answer their phone prior to the trip and I would always go to voicemai the manager fixed everything for me and checked on me every day and make sure my trip was flawless. I feel so rested and recovered thanks to the empathy of the manager Magali. She made sure she contacted me every day to make sure everything was OK and even saw me when I left to go back to Dallas. The hotel is so clean and beautiful and lots to do the ocean was great the cabana was my best part and the food was amazing at every restaurant that we tried. The staff was amazing as well. Best Trip I've ever taken

Great for the family

We loved it. Food great. Pool great. Best vacation I've had.

We stayed at Platinum Yucatan Princess to celebrate my 30th birthday and had an incredible experience. The resort is beautiful, with lush grounds, lovely pools, and access to the larger pool at the connected Princess resort. The adults-only bars served excellent cocktails and tequila, and we especially loved the passionfruit margaritas. Upgrading to a room with a balcony hot tub was absolutely worth it. Thank you to Mario for arranging transportation with MTS and Ana for a smooth check-in. The staff were exceptional throughout our stay. Sara at Bar Plaza kept us laughing and served great drinks during the Fire Show. The entertainment was outstanding every night, especially the Fire Show and Mexican Show. We also loved the trivia, pool activities, Mariachi, Rock Band, dancers, and the entire entertainment team. Special thanks to Malu for her warmth, humour, and personal touch, and to Luna for her fun dance lessons and private archery lesson for my fiancé. The food was fantastic, especially at Buffet Yucatan. As a vegetarian, I enjoyed many vegan options. My fiancé is vegetarian, lactose intolerant, and gluten free, and the buffet staff and chefs went above and beyond to accommodate him with a separate menu and plenty of safe choices. Bryan provided exceptional service, while Citlaly, Karen, and Bereniece always made us feel welcome. The spa was wonderful as well. Esmeralda helped arrange my treatments, and Bulmaro provided a relaxing facial and chocolate body exfoliation. Thx!

Prior to booking I had issues with getting conflicting payments for ocean front room as I had been recovering from cancer and cannot walk too far to the beach. I talk to the manager once I got there and I was sad because they would not answer their phone prior to the trip and I would always go to voicemai the manager fixed everything for me and checked on me every day and make sure my trip was flawless. I feel so rested and recovered thanks to the empathy of the manager Magali. She made sure she contacted me every day to make sure everything was OK and even saw me when I left to go back to Dallas. The hotel is so clean and beautiful and lots to do the ocean was great the cabana was my best part and the food was amazing at every restaurant that we tried. The staff was amazing as well. Best Trip I've ever taken

We loved it. Food great. Pool great. Best vacation I've had.

Customer Service was outstanding by all staff. I would like to commend the following persons for overboard customer service Juan and Omar (pool bar) Aaron (Bellboy), Adrina (tour of grounds) and Erica (Expedia check-in). The food was in between. The rooms were excellent. While here I schedule a massage that was excellent. I would revisit in the future.