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"It was our fourth time at the hotel and the buffet always surprises us with new items on the menu. Everything was on point. "

"The room was spacious, and the breakfast was delicious, though mainly Japanese with just some bread rolls, which may be limiting for those who prefer the Western style breakfast. There were separate onsen areas, one open to public and the other just for the hotel guests. The public bath was open only for limited times, and the amenities were minimal."

"From start to finish, excellent customer service. Checked in at sunset, incredible sunset view from our room overlooking Lake Suwa. The check in process was thorough and explained to great detail. The food was regional, healthy and tasty. All around great traditional ryokan experience, highly recommended."

"Wish had a microwave! "

"The room smelt very badly of stale smoke. We booked a standard room, but didn’t realise that this would be “smoking” (maybe this is normal in Japan and it was our mistake?). But it was a terrible experience. Would not recommend this place at all. "

"If you are a tourist, this place is only accessible by taxi. If you want to take the bus, make sure you do not have luggage as the city busses are very small. The onsen is really the highlight of the place. "

"The room was freezing. "

"It is too overpriced, very old and cleaning room is lazy! Two day night stays for 350000 yen with no breakfast? However, it is Dec 27 and 28 ! I expected better! "

"Spotless room and the staff was amazing. Nazar and Mariya were awesome!!"