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"親切、丁寧な対応でした。 バイキングのお料理の品数も多く満足です。"

"レストランは研修中？の女性が、動き、声かけ、気付きが抜群に良かった。男性陣がもっと全体に目を向けないと研修中の女性の動きがよいだけに負荷がかかりすぎてると思う。ドリンクオーダーもテーブルにベルもないしわざわざ注文を伝えにレジまで行く有様。 夜のコンサート企画は素晴らしい演奏で聴き応えがありました。"

"Very nice old style budget hotel ideal for stop over Unbeatable price "

"とってもおしゃれで広くて、ドリンクのサービスが嬉しかったです"

"Very easy process to self check in, room spotless, great free drinks options, excellent breakfast (would recommend getting double portion of 'toast', which is delivered to your door at specified time (you must choose order before 11pm). Great location next to lake front. Would def stay again 😎"

"Average hotel with good staff but very overpriced for what it offers."

"Room, staff and food are exceptional. "

"食事も美味しく、温泉はちょうど良い湯加減で最高でした。スタッフの方々も親切でいい宿でした。"

"Really enjoyed our short stay and visiting this area. Walkable distance from the station and lake. A full Japanese-style breakfast was beautifully presented with some alternatives also on offer - fruit, eggs, bacon etc. We visited in May when the hotel and Suwa generally were very quiet so we were able to enjoy the hotel facilitie - the modern reception area and onsen. Good size room with twin beds. Go for one with a lake view if possible."

"Decent place but I would probably not stay here again. The mattress felt like a box spring and was very hard, the walls were stained and the wallpaper was ripping in some areas, the walls were thin so you can easily here rooms beside you talking, on top of the fridge and desk there was dust and it looked like that hadn’t been wiped down in a while and my rooms floor had a black spot stains. I don’t think it was worth the price and I would rather spend a little more next time to get a better...

"Close to highway and many good restaurants nearby"

"The owner who was only the other person there was very kind and drove me up to the bus stop with my heavy luggage in very snowy, icy conditions, beautiful views, winter wonderland of snow and ice. incredible views."

"We were made to feel so welcome here and would love to stay again. The hosts were wonderful, so friendly and made this an unforgettable stay in an incredibly beautiful location. Would highly recommend!"

"Clean room, helpful staff excellent breakfast "

"9月で20度以下になる日だったのですが、まだ暖房が出ないと言われました。長袖があったからまだよかったですが、予約時にアナウンスがあれば良かったなと思いました。到着後フロントマンの方が丁寧に説明していただけたのでそこまで嫌な気持ちにはならなかったのですが、やはり冷え込みましたので、ちょっと引っかかりました。"

"Good out of season place, large dog friendly, boxer!"

"Excellent hotel service and scenic frozen lake view, big living room for cooked food and great spa experience"

"The staff was very nice and helpful. I would stay there again."

"It's a very comfortable facility, although the hotel looks old. "