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"best choice"

"Awesome onsen facility and hotel meals! "

"The staff went out of their way to assist with several things. The Chinese restaurant was great. We were able to do laundry. "

"The location was great with Katakurakan right in front of Hotel."

"Room is huge by Japan standard, a great resort feel. Did not used the Pool. The staffs were really helpful and quite observant! Foods in the buffer and Italian restaurant were great, of course good stuffs don't come cheap. The location is good, as it was intended for outdoor activities. Just that getting around would require transportation (car)."

"An excellent resort for an unique onsen experience and variety of food. This property is popular amongst travellers with young kids."

"They don't speak much English but tried their best to communicate via Google translate, very helpful and friendly service."

"地元の食材をふんだんに使ったフルコースの夕食は、どれも絶品で、特にステーキは感動的な美味しさでした。 ホテルは静かで清潔感があり、上品な雰囲気の中で心からリラックスできました。おかげさまで、ゆっくりと休息をとることができました。 チェックアウト直前にデジタルスーツケースが開かなくなるというトラブルがありましたが、スタッフの皆さまが迅速かつ丁寧に対応してくださり、大変助かりました。プロフェッショナルなご対応に心から感謝しております。 素晴らしい滞在をありがとうございました。次の機会にもぜひ利用させていただきたいと思います。"

"The owner who was only the other person there was very kind and drove me up to the bus stop with my heavy luggage in very snowy, icy conditions, beautiful views, winter wonderland of snow and ice. incredible views."

"Really enjoyed our short stay and visiting this area. Walkable distance from the station and lake. A full Japanese-style breakfast was beautifully presented with some alternatives also on offer - fruit, eggs, bacon etc. We visited in May when the hotel and Suwa generally were very quiet so we were able to enjoy the hotel facilitie - the modern reception area and onsen. Good size room with twin beds. Go for one with a lake view if possible."

"Good out of season place, large dog friendly, boxer!"

"Beautiful hotel lobby and very friendly staff. Location can be a challenge to get to if the roads are snowy. 4WD / snow tire or chains a must in winter. "

"Great place to stay! "

"The staff was very nice and helpful. I would stay there again."