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"We had a very pleasant stay at this hotel. Everything about the room was very comfortable and we highly recommend staying here. The hotel staff went above and beyond to help us when we encountered an issue with ETC along the way to this hotel in our rental car. (The issue had nothing to do with the hotel.) We asked the front desk how we should handle this issue as tourists and their staff and management went out of their way to make several phone calls on our behalf with the ETC staff and our rental car company explaining what happened. The hotel manager even said that if our rental car company or ETC gave us any issues when we turn our car in, to reach out to him directly and he would help us which was a very compassionate gesture to offer us. Not only will you get a nice and comfortable hotel room if you stay here, but you will also have very emphatic and friendly staff who will go above and beyond! We are very thankful to the hotel management and staff for taking such great care of us! "

"The free night time ramen was very tasty! All day coffee was good too!"

"Location was amazing and staff was super helpful. "

"Convenient location and excellent bath on too floor. Lots if nice amenities "

"Clean ,smooth stay"

"Room is huge by Japan standard, a great resort feel. Did not used the Pool. The staffs were really helpful and quite observant! Foods in the buffer and Italian restaurant were great, of course good stuffs don't come cheap. The location is good, as it was intended for outdoor activities. Just that getting around would require transportation (car)."

"Fantastic stay which totally exceeded my expectations! Location: * Convenient: about 5-7 minutes walk from Matsumoto Station and Matsumoto Bus Terminal * About 15–20 minutes walk from the main attractions like Matsumoto Castle * Lawson and Family Mart convenience stores at your doorstep * Safe and quiet neighbourhood Rooms: * The room was surprisingly spacious and very clean * Beds are really comfortable * The hotel provides guests with their owj junbei to wear in the room and around the hotel premises Amenities and service: * Staff were very friendly and helpful; check-in was a breeze * I was totally amazed at the buffet breakfast which featured such a delicious variety of Japanese dishes. Really really good and one of the highlights of my stay I would strongly recommend this hotel to anyone staying at Matsumoto! "

"Clean room, excellent staff, large room, high end amenities, great location to visit Matsumoto castle."

"Incredible value. Made is feel like special guests. Two people showing us to our rooms. A shuttle driver running after us to offer a ride to the train station (we didn't know there was one). Fantastic open bar cocktail hour. Delicious breakfast buffet. "