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Reviews of The Com Plex Motel

3 out of 5
The Com Plex Motel
39 The Strand, Whakatane, Bay of Plenty

Reviews

9.6

Exceptional

Rating 10 - Excellent. 155 out of 189 reviews" "
Rating 8 - Good. 30 out of 189 reviews" "
Rating 6 - Okay. 2 out of 189 reviews" "
Rating 4 - Poor. 2 out of 189 reviews" "
Rating 2 - Terrible. 0 out of 189 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Natalia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The way it is constructed makes it very private. It was very cosy. The shower lip could be improved to stop water from travelling into the bathroom area and it would have been great if they could have extended the kitchenette to include a sink. Overall a good stay.
Stayed 2 nights in May 2024

10/10 Excellent

Chantelle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best we have stayed in hands fown, absolutely perfect wee spot with everything that you need. Staff were brilliant oh and lil wee Oscar the dog was a highlight for us especially with his little security jacket on. Me and my daughters couldnt wait to see him in the morning, just beautiful, thank you the com plex amazing!! 5 star in my books!!
Stayed 1 night in May 2024

10/10 Excellent

Max

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 5 nights in May 2024

10/10 Excellent

Matt

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Found my stay great, quiet and food was very accessible here, room was great & comfortable.
Stayed 1 night in May 2024

10/10 Excellent

Abigail

Liked: Cleanliness, staff & service, property conditions & facilities
Great accomodation to stay at. A
Stayed 2 nights in May 2024
Response from Di on 13 May 2024
Thank you for taking the time to leave a reviewWe are pleased that you enjoyed your stay with us.The Complex Team

8/10 Good

Heinz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so easy and clean
Stayed 1 night in May 2024

10/10 Excellent

Bryan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was looked new and modern. Nice and quit no traffic noise.
Stayed 1 night in May 2024
Response from Di on 13 May 2024
Thank you for sharing your reviewWe are happy you enjoyed your stay with us The Complex Team

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our overnight stay and although the room is on the small side it is beautifully decorated clean and comfortable. Our only complaint is the shower pressure, not strong enough
Stayed 1 night in Apr 2024

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, quiet, safe environment. Nice room, clean & tidy. Definitely stay again.
Stayed 1 night in Apr 2024
Response from Si on 13 May 2024
Thank you for your review We look forward to having you stay with us again soon.The Complex Team

10/10 Excellent

Martha

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Love the king size bed and beautiful cotton sheets
Stayed 1 night in Apr 2024
Response from Di on 13 May 2024
Thank you,we appreciate you taking the time to leave a review.The Complex Team

10/10 Excellent

Natasha

Clean cosy and quiet. All We needed for a quick stay in Whakatane
Stayed 2 nights in Apr 2024

10/10 Excellent

Xiaolu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room! Good location
Stayed 1 night in Mar 2024
Response from Di on 13 May 2024
Thank you for your review The Complex Team

10/10 Excellent

Aida

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Di on 13 May 2024
Thank you for sharing your review

10/10 Excellent

Glynice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place
Stayed 2 nights in Mar 2024
Response from di on 29 Mar 2024
Thank you for your review.We hope to see you again soon.The Complex Team

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything you need for a relaxing overnight stay. I loved the shower especially.
Stayed 1 night in Mar 2024

10/10 Excellent

Tomasi

Stayed 3 nights in Mar 2024
Response from di on 29 Mar 2024
Thank youWe look forward to your return.The Complex Team

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
New facility, unique design, very close to wharf, bars, restaurants, great parking, friendly staff. Great place to stay.
Stayed 1 night in Feb 2024

10/10 Excellent

Kenneth

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NA
Stayed 4 nights in Jan 2024

10/10 Excellent

Gina

Travelled with group
Liked: Amenities, property conditions & facilities
Close walk to main town centre. Lovely hosts, kindly let us use a lock up area to safely secure my truck and its contents.
Stayed 1 night in Mar 2024

6/10 Okay

Christina

Stayed 2 nights in Feb 2024

8/10 Good

Annette

Stayed 1 night in Feb 2024
Response from Di on 13 May 2024
Thank you for your review The Complex Team

10/10 Excellent

Denis

Stayed 1 night in Feb 2024

10/10 Excellent

Jim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, very clean, spacious. Highly recommend!
Stayed 1 night in Feb 2024

10/10 Excellent

Crystal

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, nice and quiet and clean
Stayed 1 night in Feb 2024

8/10 Good

Blair

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

SHANE A ROBERTS SUPERIOR

Stayed 1 night in Feb 2024

4/10 Poor

Derek

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Amenities
The bathroom was in line with a public hospital and the beds were pretty cheap and average
Stayed 1 night in Feb 2024

10/10 Excellent

Rose

Liked: Cleanliness, staff & service, property conditions & facilities
All good.
Stayed 2 nights in Feb 2024

10/10 Excellent

Graeme

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two nights in Whakatane
Great, modern, very clean and well designed and comfortable. Very quiet.
Stayed 2 nights in Jan 2024

10/10 Excellent

Saurabh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024

10/10 Excellent

Aaron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the layout of the rooms. Even during summer it was nice and cool. Staff were friendly and helpful. Would definitely stay again
Stayed 1 night in Jan 2024

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Howard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and most comfortable. Good location, just a couple of minutes walk to shops, restaurants and the shoreline (good for an evening stroll).
Stayed 1 night in Jan 2024
Response from di on 20 Jan 2024
Thank you for your review we are please you enjoyed your stay with us.The Complex Team

10/10 Excellent

sonia

Liked: Cleanliness, staff & service, property conditions & facilities
rooms are nice and clean, comfortable.
Stayed 1 night in Jan 2024
Response from di on 20 Jan 2024
Thank you for taking the time to write this review, we hope to have you stay with us again soon.The Complex Team

10/10 Excellent

Jenna

Stayed 1 night in Jan 2024

10/10 Excellent

Azyriah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from di on 20 Jan 2024
thank you for your review, we appreciate you taking the time.The Complex Team

10/10 Excellent

Allannah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

David

Travelled with partner
Stayed 2 nights in Jan 2024

10/10 Excellent

Dallas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from di on 9 Jan 2024
Hi We are please that you had a great stay with us , and appreciate you taking the time to review us.Thank you The Team

10/10 Excellent

Tania

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cannot fault a thing about this place. Staff are friendly and helpful, units are clean, modern and have everything you need. The design and layout of the motel is cool and soundproof, we didn't hear anyone else even though it was fully booked. Will definitely stay again.
Stayed 1 night in Jan 2024
Response from di on 9 Jan 2024
Hi Thank you for taking the time to write this review, we are happy that you enjoyed your stay with us and look forward to having you stay with us again soon.The Team

10/10 Excellent

Anthony

Stayed 1 night in Jan 2024

10/10 Excellent

richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and tidy. Owner was very friendly
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Rob

Stayed 1 night in Dec 2023
Response from di on 20 Jan 2024
Thank you, we look forward to having you stay with us again in the near future.The Complex Team

10/10 Excellent

Shirley

Stayed 1 night in Dec 2023

10/10 Excellent

Don

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pub immediately next door for a beer & meal
Stayed 1 night in Dec 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay with private lockable storage.for my motorcycle
Stayed 1 night in Dec 2023

10/10 Excellent

Tracey

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, great location
Stayed 1 night in Dec 2023

4/10 Poor

Aaron

Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Staff & service
I messaged the property when I made the booking to say we would arrive late and asked them to let me know what we could arrange. They responded to say “we will leave the key in your room”. We arrived to find the door was locked. We rang the contact number and someone did come to help us. She informed me that the key wasn’t left because I hadn’t paid for the room - no one had tried to contact me to let me know we needed to pay first - the booking app gave the option of paying at the complex or paying online and I opted to pay when I got there not realising it needed to be paid upfront. There are no notes about needing to pay in advance which I am not sure is the Motel’s fault or Expedia’s fault for not including it in the terms.
Stayed 1 night in Dec 2023