Parking

Reviews of Amber Court Motel Whakatane

3 out of 5
Amber Court Motel Whakatane
22 Valley Road, Whakatane

Reviews

9.0

Wonderful

Rating 10 - Excellent. 103 out of 186 reviews" "
Rating 8 - Good. 67 out of 186 reviews" "
Rating 6 - Okay. 13 out of 186 reviews" "
Rating 4 - Poor. 3 out of 186 reviews" "
Rating 2 - Terrible. 0 out of 186 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

8/10 Good

Gordon, Nelson, BC

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Adequate facility for a brief stay. Not close to any amenities.
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly. Clean & tidy room. Surprisingly quiet.
Stayed 1 night in Feb 2020
Response from Dale on 4 Feb 2020
Thank you for your review. We are glad you enjoyed your stay and hope to see you again in the the future.

10/10 Excellent

Graeme

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Jason on 22 Jan 2020
Thank you Graeme for taking the time to leave us a review, we look forward to welcoming you again in the future. Regards Jason

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Staff & service, amenities
Location was ideal. Bathroom was very small and poor drainage in bathroom basin. Lighting in rooms was poor.
Stayed 2 nights in Jan 2020
Response from Jason on 20 Jan 2020
Thank you for taking the time to leave us a review. We appreciate your time taken after the fact but do however wish that you had voiced your concerns when you were here allowing us the chance to address and fix your issues. The basin had a small blockage, now sorted. The eco light bulbs could of been changed for you although have not been as have proven bright enough for all other customers. The small bathroom is what it is, somewhere to wash, shower, shave and whatever else you need to do. Regards Jason

4/10 Poor

Verified traveller

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service
The lady on the front desk was very unhelpful and rude
Stayed 2 nights in Jan 2020
Response from Jason on 20 Jan 2020
Thank you for taking the time to leave us a review, unfortunately we can not meet everyone's requests all of the time. We have reviewed camera footage and believe our manager Dale did her best to help and advise you. The fact that you showed with more persons than booked and didn't declare until asked about extra persons later in the evening was the first issue, easily avoided if you had said upon arrival. This becomes a serious operational safety issue when we don't know how many are on site. The second issue being a receipt when paying through a third party, as your credit card statement will show, we didn't take your money so your issue should be taken up with the third party. Kind Regards Jason Owner

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2019
Response from Jason (Owner) on 20 Jan 2020
Thank you for leaving us a full 5 out of 5 review

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable room with friendly service
Stayed 1 night in Nov 2019
Response from Dale on 4 Dec 2019
Hi William, Thank you for your review. We are glad you enjoyed your stay and hope to see you again in the future. Regards Dale Manager

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Jason on 21 Nov 2019
Good Afternoon, Thank you for taking the time to leave us a great review, we hope to see you again one day should you travel through the Eastern Bay of Plenty again.

10/10 Excellent

Lynette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Jason on 12 Nov 2019
Thank you very much for taking the time to leave a review. Regards Jason New owner of Amber Court Motel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, well presented, good location. I thought the motel was reasonably priced considering the amenities on offer.
Stayed 2 nights in Aug 2019

10/10 Excellent

Graeme

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent as always
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I liked everything about this property. It was clean andreasonably modern
Stayed 4 nights in Jul 2019

10/10 Excellent

Graeme

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean older property in ver google condition. Always feel welcome.
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I did say I was bring a truck and trailer and would need somewhere to park ---this was because of security of the load. It was only a small truck and took some persuading but finally agreed on giving me parking over two units. was a bit of a turn off
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful motel to stay ticks all the boxes thank you
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved how clean and tidy and fresh the room was. Fantastic!
Stayed 1 night in May 2019
Response from Motel Management on 10 May 2019
Thank you for your feedback and grateful that the cleaning and tidiness of the room was up to your expectations.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Could have had a solar light on the gate entrance as it was hard to see when coming in later at night otherwise excellent and wouldn’t hesitate to stay there again.
Stayed 4 nights in Apr 2019
Response from Motel Management on 10 May 2019
Thank you for your feedback. We will take into consideration your feedback in regards to the gate entrance light.

8/10 Good

Jane E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Motel Management on 10 May 2019
Thank you for your feedback. We hope you stay with us in the future.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Carol very helpful. Clean & tidy......................................................................
Stayed 1 night in Mar 2019
Response from Motel Management on 10 May 2019
Thank you for your feedback and grateful our staff were able to assist. We hope to have you at the motel in the future.

10/10 Excellent

Verified traveller

Stayed 3 nights in Mar 2019
Response from Motel Management on 10 May 2019
Thank you for your feedback. And we hope you stay with us in the future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were nicely set out and were roomy. It was nice having a separate bedroom.
Stayed 1 night in Mar 2019
Response from Motel Management on 10 May 2019
Thank you for your feedback. We are grateful that you had a nice stay.

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good tidy place with air con and room layout for 3 people if needed
Stayed 1 night in Mar 2019
Response from Motel Management on 10 May 2019
Thank you for your feedback and hope you stay at the motel in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very spacious room. Hosts were very welcoming and we thoroughly enjoyed our stay
Stayed 3 nights in Mar 2019
Response from Motel Management on 10 May 2019
Thank you for your feedback. We are grateful that you had a good stay. Hope you stay with is in the future.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived late - no problem letting myself in - and the motel had called me earlier in the evening to give instructions and welcome me. Expedia booking was totally straight forward. Everything is clean and crisp, and decor is inoffensive to the point of boring. But when you are after a good night's sleep, who's looking at the walls. I had a luxuriously comfortable Queen bed, seriously, deep soft underlay and a firm-ish mattress that suited me spot on. Everything worked and the cleanliness and precise paintwork and maintenance make the place authentic, like new. There's a very pleasant garden area out front. I felt sorry when I told the owner as I was leaving at 9am, that the within-date, unopened, refrigerated milk was curdled. Someone in the supply chain let him down. I'll stay again, no hesitation.
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second stay very nice all round would recommend to anyone
Stayed 2 nights in Feb 2019
Response from Motel Manager on 31 Mar 2019
Thank you for your feedback and grateful that you had a nice stay. We look forward to your return.

8/10 Good

Erwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant place to visit, decent accommodation
Whakatane surprised me in how nice it was, friendly, lovely walks (Bush and in town). Ohope beach was nice. Great wildlife. Loved our visit Accommodation was good. Sufficient. We’re surprised we only got 500mb free WiFi as booking said free WiFi. Phone chewed it up like anything :-(. Everything we needed was there
Stayed 1 night in Feb 2019
Response from Motel Manager on 3 May 2019
Dear Guest, we thank you for your feedback. Our Wifi voucher codes are limited to 500 MB per use which is quite substantial. If guest request for more we base it on the number of nights and people per room.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice and clean, quiet, everything you need, lovely stay
Stayed 1 night in Feb 2019
Response from Motel Manager on 30 Mar 2019
Thank you for your feedback, we are grateful that you had a good stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
last minute booking. they made it all happen after a stressful day of travelling. thku so much. we will back!!!
Stayed 1 night in Jan 2019

8/10 Good

Graeme

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My go to place when in Whakatane.
Stayed 1 night in Oct 2018
Response from Owner on 12 Jan 2019
Thank you for response. Appreciate you staying at the Amber Court Motel.

10/10 Excellent

Josie, Auckland, NZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love Amber Court! In a secluded part of Whakatane but also close to the town centre! Warm n cosy rooms! Awesome couple that runs the place
Stayed 2 nights in Oct 2018
Response from Motel Mngt on 8 Nov 2018
Thank you for staying at the Amber Court Motel. Thank you for your feedback and grateful that you had a great stay.

10/10 Excellent

Josie, Auckland,NZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome place to stay! Clean, cosy and chilled environment! My family loved it & we’re heading back tomorrow ...I want to keep visiting Whakatane more often
Stayed 2 nights in Aug 2018
Response from Motel Mngt on 8 Nov 2018
Thank you for staying at the Amber Court Motel. We appreciate your feedback and pleased that you all had a great stay.

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2018
Response from Motel Mngt on 8 Nov 2018
Thank you for staying at the Amber Court Motel and appreciate your feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great service. Friendly staff. Super comfortable beds!
Stayed 1 night in Oct 2018
Response from Motel MNGT on 24 Oct 2018
Thank you for your feedback and glad that you had a good experience at our motel.

8/10 Good

leslie, BOP

Liked: Cleanliness, staff & service, room comfort
Convenient for our needs
we Were there only to stay overnight and left early morning
Stayed 1 night in Sep 2018
Response from Motel mngt on 26 Sept 2018
Thank you for staying at the Amber Curt Motel and we appreciate your feedback.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Bad experiance
I am a none smoker and the room smelt of smoke, my sinus started to play up a half hour after going into the room. The person at reception wasn't very inviting, most managers would walk over, show you where to park and come to turn the lights on for you. One hour later. I jumped in my truck and left and never went back. It was a waste of my money.
Stayed 1 night in Sep 2018
Response from Motel mngt on 28 Sept 2018
Thank you for your feedback. We are sorry that you had a bad experience when you arrived. If we were notified about the situation we would have moved you to another room.

10/10 Excellent

Gissyrolls, Gisborne, NZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely, peaceful setting
We stayed at Amber Court motel last minute as the Waioeka Gorge was closed and it was fabulous. The room was lovely and warm, all the linen smelled and felt fresh and clean. The owners were friendly and it was a really nice experience. Would definitely recommend Amber Court
Stayed 1 night in Jul 2018
Response from Motel Mngt on 2 Sept 2018
Thank you for staying with us. We are pleased that you had a pleasant stay. And thank you for your feedback.

8/10 Good

Graeme

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from Motel Mngt on 2 Sept 2018
Thank you for staying with us and your feedback on the ratings.

8/10 Good

Graeme

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018

8/10 Good

Graeme

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018

8/10 Good

Glenice, Katikati

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lighting
The lighting was so poor I could hardly see. When I went to use the microwave I had to get the light from my mobile phone. There is no need for poor lighting and to me its just a cheap way to save money. We pay good money to stay in these places and for that deserve better. A good LED bulb might cost more, but lasts longer and gives a decent light - 100w - not 60 or lower....
Stayed 1 night in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Great value stay for a 5 person family - basic facilities but very clean comfortable and tidy.
Stayed 1 night in May 2018
Response from Motel MNGT on 16 May 2018
Thank you for staying at Amber Court Motel, and pleased that you had a great stay.

8/10 Good

Graeme

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Motel MNGT on 16 May 2018
Thank you for staying at Amber Court Motel. And thank you for your rating.

8/10 Good

Mary, North Island New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Stay. Thank you
We had a lovely stay, pleasant helpful staff, lovely unit, very quiet. Will go back.
Stayed 2 nights in May 2018
Response from Motel MNGT on 11 May 2018
Dear Guest, Thank you for your feedback. We are pleased that you had lovely stay with us. And we look forwarded to your next visit.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Great basic accommodation.
Reasonably priced, this motel has all the basics you need. We were able to check in early, which was helpful. Staff were friendly. My one slightly negative comment would be that the bed I had (3 singles) was extremely hard. I didn’t try all the beds to see if they were the same .. goldilocks and the 3 bears springs to mind :). I had friends in another room who said their bed was super comfy so my experience certainly not indicative of all the beds.
Stayed 1 night in Apr 2018
Response from Motel MNGT on 11 May 2018
Dear Guest, Thank you for staying with us and thank you for your feedback. Your feedback in regards to the beds will taken into consideration. We are in the process of gradually replacing all beds in all units. So hopefully when you next visit us you will be able to have a great sleep experience.

8/10 Good

Graeme

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Motel mngt on 25 Apr 2018
Thank you for your rating. Much appreciated.

8/10 Good

Ags, New Zealand

Liked: Cleanliness
Close to town
A small motel but ok if theirs only 4 in one unit. Accessible to town
Stayed 2 nights in Mar 2018
Response from Motel management on 4 Apr 2018
Thank you for your feedback and look forward to your next stay.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
advertised as free wifi - it wasn't
Advertised as free wifi - it wasn't........................................................
Stayed 1 night in Mar 2018
Response from Motel management on 4 Apr 2018
Thank you for you feedback. Internet is complimentary in the motel. We offer internet vouchers at the front desk and is issued to guest upon arrival.

8/10 Good

Andrew

Liked: Cleanliness, staff & service
Good value for the price Clean and tidy although on the older side
Stayed 1 night in Mar 2018
Response from Motel management on 4 Apr 2018
Thank you and appreciate your good feedback. We hope to have you back on your next stay.

6/10 Okay

Alec

Disliked: Staff & service
Stayed 1 night in Mar 2018
Response from Motel mngt on 25 Apr 2018
Thank you for your rating.