Shaughnessy Hotels, Vancouver

"Great central location, with an amazing view from the room. The hotel was clean and had everything you need, including bathrobes, and the bed was very comfortable. The only downside was that the room temperature was a bit hard to manage, as the air conditioning didn’t seem very powerful"

"Hotels.com and the Radisson Blu should be ashamed. I tried to cancel this reservation because I was in accident and would not be able to use the room. I was directed to Radisson and after 20 minutes of AI which could not understand to cancel the request, i sat on the hold for 40 minutes waiting for an individual only be told by ai that they had a case number and would get back to me then hung up. The day of my stay they just charged the room to my account. Neither Hotels.com or Radisson have a way to speak to a person when their AI can’t understand what is happening. There is too much focus on the transaction and not enough interest in the guest. In this case they basically took advantage of some else’s misfortune by not having a system in place to handle these situations. Shame on both!"

"convenient location, 5 min to the sea. Easy to walk to the Skyline Station, Stanley Park, Seabus station, Flyover Canada"

"The room was nice and spacious with views of the city. They have a pool, hot tub and a few treadmills. The furniture was quite outdated but the bed was comfortable. Unfortunately the cleaning staff walked in on us while we were naked at about 9am, they didn't knock before opening the door so we sent them away in a panic and called the front desk to reschedule a room cleaning which never came.The AC unit sounds very similar to the door opening every time it goes into a new cycle which was a little unnerving especially on the second night after the incident with the cleaning staff. Obviously this shouldn't be as much of an issue for most stays but it did ruin our experience."

"Pool deck needs updating "

"Always a good stay at the river rock. Was exceptionally busy. Spring break, so to be expected."

"Good"

"Staff had a lot of attitude when asked basic questions. Like they couldn’t bothered or were just idiors. "

"We enjoyed our stay very much… the breakfast was my son’s favorite and the views from the top were amazing!!!"