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"Lovely room, welcoming staff and well located. A couple of noisy guests going back to their rooms but noise was short lived. Toilet didn’t flush well but great overall experience and we will definitely stay again. One more point to consider, Parking is not free. We think it is too expensive and should be nominal or free with your stay."

"Lovely hotel, Pleasant helpful staff. Visit completely ruined by a large party of guests with lots of children who completely had no consideration for anyone else staying there. "

"Nice hotel very close to the station. Room was small but nice and clean. The bathroom sink looked nice but the tap was so close to the edge of the sink I couldn’t wash my hands without water spilling over the counter top. Staff were friendly and self service breakfast was good"

"Staff members are very helpful "

"It was just ok. Broken tap in en suite. Grubby toilet bowl on arrival. Dishes in kitchen required washing before use. Overall not as I remember when I stayed in 2016. Will look elsewhere next time I need a room in Newcastle."

"Great location Freindly helpfull knowledgeable staff. Good value for monney Resteraunt bit expensive."

"Hotel excellent location and overall good. Room service could be improved! Ordered toasted sandwich. Barely toasted - (ran out of ham ) over all very poor"

"The room was ok but the bathroom was tired and smelled of damp. The room could also have benefitted from a good hoover. "

"The staff were excellent, especially the staff on reception, nothing was to much trouble. The room appeared to have had a recent upgrade "