All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Location for our use was ideal. View was very nice. Apartment was very spacious and well equipped.
Barrie
Stayed 2 nights in Mar 2024
Response from Amanda H on 3 Apr 2024
Good Afternoon,Thank you so much for choosing to stay with us! We are so pleased you njoyed our location and you enjoyed the apartments! We look forward to seeing you again!
Check in was poor. Room was not ready and I had even through it was after the check in time. Poor communication also as I was asked to take a seat in another area and they would update me in a few mins. 20mins later I was still waiting and had to follow up.
Room was nice but there was a lot of noise which made the stay less than ideal.
Daniel
Stayed 1 night in Mar 2024
Response from Amanda H on 3 Apr 2024
Good Afternoon,Thanky ou so much for taking the time to leave us a review! We are so sorry for the delay of having your room ready and for making you wait! We have passed this on to our management! We do look forward to seeing you again to show you our improvements!
Good Morning,Thank you so much for choosing to stay with us! We are so pleased you found us a great place to stay and we look forward to welcoming you back!
8/10 Good
Sandra
22 Mar 2024
Liked: Cleanliness, staff & service
Sandra
Stayed 1 night in Mar 2024
Response from Amanda H on 26 Mar 2024
Good Afternoon,Thank you so much for taking the time to leave us a review! It is greatly appreciated.
Good Afternoon,Thank you so much for taking the time to leave us a review! It is appreciated!
6/10 Okay
Shahid
Travelled with family
26 Jan 2024
Liked: Cleanliness
Disliked: Staff & service
Property is newer room are large enough , has a nice balcony but I had a street view which was of no use .
Check in was quick but took 2 hours to find the parking, manager was not concerned. His attitude was parking is first come basis and suggested to go down hill about two block to find. Hotel lay out is extremely confusing and not a senior friendly hotel at all . Area was very nice and in the heart of night district and there are much more better properties available
Bathroom shower was bro
Shahid
Stayed 2 nights in Jan 2024
Response from Amanda H on 28 Jan 2024
Good Morning,Thank you so much for taking the time to leave us a review! We do Appreciate the feedback and look forward to welcoming you back to show you our improvements!Kind Regards
This spot was just outside of the main downtown and served us well for one night. Our room was nicely laid out. There were a few stray hairs in our bathroom but otherwise very clean. Only downside was the on-site breakfast was steep at $30NZD per person which felt a tad high considering the price did not include barista coffee or freshly prepped items like eggs, pancakes or waffles. It was fine, just overpriced.
Abby
Stayed 1 night in Jan 2024
Response from Amanda H on 28 Jan 2024
Good Morning,Thank you so much for taking the time to leave us a review! Thank you for the feedback regarding breakfast and the stray hairs! This has been passed on and we look forward to welcoming you back to shoe you our improvements!Kind Regards
Good Morning,Thank you so much for taking the time to leave us a review! We are so pleased you enjoyed the hotels location and we look forward to seeing you again!Kind Regards
Good Morning,Thank you so much for taking the time to leave us a review! We are so pleased you enjoyed the view from you room and we look forward to welcoming you back!Kind Regards
8/10 Good
Candice
Travelled with family and small children
22 Jan 2024
Liked: Cleanliness, staff & service, amenities
Spacious rooms at affordable price. Perfect for family. However the mattress has seen better days or maybe it’s time to change to a firmer mattress and pillows. Sags and triggered my backache slightly again. Other than that this is a nice hotel.
Candice
Stayed 1 night in Jan 2024
Response from Amanda H on 23 Jan 2024
Good Afternoon,Thank you so much for taking the time to leave us a review! We do appreciate the feedback for the beds and this has been passed on. We look forward to seeing you again!Kind Regards
Good Afternoon,Thank you so much for choosing to stay with us! We are so pleased you found us a great place! We look forward to welcoming you back!
6/10 Okay
sonal
Travelled with family and small children, Business traveller
16 Jan 2024
Liked: Cleanliness
Disliked: Staff & service
lovely property, very convenient.
sonal
Stayed 2 nights in Jan 2024
Response from Amanda H on 17 Jan 2024
Good Afternoon,Thank you so much for taking the time to leave us a review! We are so pleased you enjoyed the property.We look forward to seeing you again!
Bring earplugs, you'll need them for road/people noise if in room close to road
Verified traveller
Stayed 2 nights in Jan 2024
Response from Amanda H on 17 Jan 2024
Good Afternoon,Thank you so much for taking the time to leave us a review! We do appreciate the feedback and we look forward to welcoming you back!Kind Regards
8/10 Good
Melissa
Travelled with partner
10 Jan 2024
Liked: Cleanliness, staff & service, amenities
We really liked the location of this hotel, walking distance to the town of Queenstown. A great kitchen in the room but could do with a frying pan we were wanting to cook up some fresh salmon but couldnt. The parking was a nightmare for us there wasnt enough parks in the carpark so we were forced to park in the wheel chair parking or else we might have got a ticket on the road. Our last night we got blocked in by a bus and had to leave really early for the airport so a little bit stressful sorting that out. Hot water was cold early in the motel for our showers and the double bed was actually 2 singles they put together and chucked a duvet over the top so was uncomfortable. It was clean and tidy i liked that there was a washing machine and drier which was very handy for us.
Melissa
Stayed 5 nights in Jan 2024
Response from Amanda H on 17 Jan 2024
Good Afternoon,Thank you so much for taking the time to leave us a review! We do thank you for the feedback and it has been passed on! We do look forward to welcoming you back!Kind Regards
These suites are exceptional, though not exactly quiet, being where they are.
Rob
Stayed 1 night in Dec 2023
Response from Amanda H on 17 Jan 2024
Good Afternoon,Thank you so much for taking the time to leave us a review! We are so pleased you found the suites exceptional and thank you for the feedback regarding noise. We look forward to seeing you again!Kind Regards
8/10 Good
Amelia
Travelled with partner
2 Jan 2024
Liked: Cleanliness
Disliked: Staff & service
Amelia
Stayed 4 nights in Dec 2023
Response from Amanda H on 10 Jan 2024
Good Evening,Thank you so much for taking the time to leave us a review. It is greatly appreciated.
This place has everything a traveller could want. Rooms were clean and spacious. They offered all the amenities you need, comfy beds, hand held shower, free bath supplies. The staff was so friendly and helpful. This was our best place to stay in Queenstown. Highly recommend this place.
Lyle
Stayed 2 nights in Dec 2023
Response from Amanda H on 22 Dec 2023
Good Morning,Thank you so much for taking the time to leave us a review! We are so pleased you had an enjoyable stay with us and we look forward to welcoming you back!
8/10 Good
Widiawati
18 Dec 2023
Widiawati
Stayed 1 night in Dec 2023
Response from Amanda H on 17 Jan 2024
Good Afternoon,Thank you so much for taking the time to leave us a review! We do appreciate it!Kind Regards
Nice big clean condo. Very close to everything.
Did have a big hill but liked exercise.
James Steyaert
Stayed 4 nights in Dec 2023
Response from Amanda H on 14 Dec 2023
Good Morning,Thank you so much for taking the time to leave us a review! We are so pleased you enjoyed the apartments and the closeness to town. We look forward to welcoming you back!
Clean room, good restaurant on property, walkable to shops, dining, etc.
Theresa
Stayed 1 night in Dec 2023
Response from Amanda H on 14 Dec 2023
Good Morning,Thank you so much for choosing to stay with us! We are so pleased you enjoyed your room and the restaurant. We look forward to welcoming you back!
Great location, super clean & tidy. Good restaurant, enjoyed our dining experience, yummy food. Lovely friendly staff, had exceptional service from Sai, Crystal & lovely Scottish Bar Maid (forgot to get her name), who made me a delicious cocktail. Highly recommend
Tracey
Stayed 3 nights in Nov 2023
Response from Amanda H on 14 Dec 2023
Good Morning,Thank you so much for taking the time to leave us a review! We are so pleased you received such excellent service, we shall definitely pass the appreciation on to the staff. We look forward to welcoming you back!
We had a great two bedroom suite with plenty of room. Even though we didn’t select a lake view room it was still a great view. Nice staff.
John
Stayed 1 night in Dec 2023
Response from Amanda H on 14 Dec 2023
Good Morning,Thank you so much for taking the time to leave us a review! We are so pleased you enjoyed your rooms and their views! We look forward to welcoming you back!
The room is very comfortable and walkable to all the main attractions. Parking is also available. The minor thing is that some of amenities are getting old and can be replaced or updated. Overall, quite satisfied with my stay.
Peishih
Stayed 2 nights in Nov 2023
Response from Amanda H on 23 Nov 2023
Good Morning,Thank you for taking the time to leave us a review! We are so pleased you had an enjoyable stay and we do thank you for the feedback!
Scenic suites is a very comfortable place to stay which we have enjoyed on many occasions and never lets us down .Staff are also very friendly and most helpful .The unfortunate things that let Queenstown down are out of the hotels control unfortunately such as the amount of continuing roadworks around the town and the boil water notice that you have to constantly remind yourself of .
Yvonne
Stayed 1 night in Nov 2023
Response from Amanda H on 16 Nov 2023
Good Morning,Thank you so much for choosing to stay with us! We do share the frustration of the road works and boil water notice but still hope you had an enjoyable stay.
10/10 Excellent
Sangeetha
10 Nov 2023
Sangeetha
Stayed 2 nights in Sep 2023
Response from Amanda H on 16 Nov 2023
Good Morning,Thank you so much for taking the time to leave us a review! It is greatly appreciated.
The suite has lots of room, it is great to have space to leave suitcase open, to be up if my husband wants to sleep or other way around. When travelling for a 1 1/2 months it almost felt like home with room to move around!
Wendy
Stayed 2 nights in Oct 2023
Response from Amanda H on 3 Nov 2023
Good Morning,Thank you so much for taking the time to leave us a review! We are so pleased you enjoyed your stay with us and we look forward to welcoming you back!
Good Morning Stacey,Thank you so much for choosing to stay with us! We are so pleased you enjoyed your stay with us and found our staff friendly. We look forward to seeing you again!
8/10 Good
Gary
Travelled with family
26 Oct 2023
Liked: Amenities
Very comfortable self-contained apartment walking distance to the lake, lots of restaurants and shops. Staff were very helpful.
Gary
Stayed 3 nights in Oct 2023
Response from Amanda H on 27 Oct 2023
Good Morning,Thank you so much for choosing to stay with us! We are so pleased you enjoyed the rooms and the walking distance to town! We are also pleased you found our staff helpful and we look forward to welcoming you back!
8/10 Good
Sylvester
15 Oct 2023
Sylvester
Stayed 3 nights in Oct 2023
Response from Amanda H on 16 Oct 2023
Good Afternoon,Thank you so much for taking the time to leave us a review! We look forward to seeing you again!
I loved this property. Having a gym, room service and buffet breakfast was great. Wish we could of stayed longer
Naomi
Stayed 1 night in Sep 2023
Response from Amanda H on 21 Sept 2023
Kia Ora Naomi,Thank you so much for choosing to stay with us! We are so pleased you enjoyed your stay and enjoyed the hotels facilities! We look forward to welcoming you back!Kind Regards
Our stay was great. Very comfortable bed and a roomy apartment. Plush seating. Lots of natural light, very clean and modern. Looking forward to staying again and totally recommend to others. . Thank you Scenic Views.
Heather
Stayed 1 night in Sep 2023
Response from Amanda H on 6 Sept 2023
Kia Ora Heather,We are so pleased you enjoyed your stay with us! We are pleased you enjoyed your room and we look forward to welcoming you back!Kind Regards
Kia Ora Dayne,Thank you so much for taking the time to leave us a review! We are so pleased you enjoyed your stay with us and we look forward to welcoming you back!
Just to say, we stayed here last year and our room was very substandard and I would never have booked again but by mistake I rebooked in same place again this year and was so pleasantly surprised at how much better our room was. So it was purely by chance we stayed again and gave the hotel a second chance which I'm happy we did.
Donald
Stayed 1 night in Jul 2023
Response from Amanda H on 16 Aug 2023
Kia Ora Donald,Thank you so much for choosing to stay with us! We are so pleased you gave our hotel and second chance to prove we can better ourselves. We look forward to welcoming you back!
8/10 Good
zac
28 Jun 2023
zac
Stayed 7 nights in Jun 2023
Response from Amanda on 6 Jul 2023
Good Morning,Thank you so much for taking the time to leave us a review! We look forward to welcoming you back!Kind Regards
The staff at the hotel were very good. Room very comfortable. Unfortunately they are still doing renovations,
which sometimes make it very nosily. When finished this hotel will be very good.
Ken
Stayed 3 nights in May 2023
Response from Amanda on 6 Jul 2023
Kia Ora Ken,Thank you so much for choosing to stay with us! We do apologise for the noise of the renovations, but we look forward to welcoming you back to show you our improvements!Kind Regards
10/10 Excellent
Susan
22 May 2023
Susan
Stayed 2 nights in May 2023
Response from Amanda on 6 Jul 2023
Good Morning,Thank you so much for taking the time to leave us a review!We look forward to welcoming you back!
10/10 Excellent
Nic
Travelled with family and small children
16 Apr 2023
Liked: Cleanliness, staff & service, amenities
Cozy, comfortable rooms and wonderful staff.
Nic
Stayed 1 night in Apr 2023
Response from Heartland Hotel/Scenic Suites Team on 28 Apr 2023
Good Afternoon,Thank you for taking the time to leave us a review. We are pleased you found our rooms to be comfortable and cosy and that our staff were wonderful.
6/10 Okay
Samantha
Travelled with family
13 Apr 2023
Liked: Cleanliness
After being out in the wrong room and then moved the staff had a very hard time understanding they had made a mistake. The following day we received two visits from staff and 3 phone calls to ask which room we were in, who we were and how to spell out names. Not major but all together it irritated me.
The breakfast was good. They provided gluten free and dairy free options for me.
Samantha
Stayed 2 nights in Apr 2023
Response from Heartland Hotel/Scenic Suites Queenstown on 28 Apr 2023
Good Afternoon,Thank you for the feedback. We do apologize for the inconvenience you have been caused but are pleased you enjoyed the breakfast options.
4/10 Poor
Kevin
8 Mar 2023
Liked: Cleanliness
Disliked: Room comfort
Place was like a rabbit warren,
Kevin
Stayed 4 nights in Mar 2023
Response from Heartland Hotel/Scenic Suites Queenstown on 28 Apr 2023
Good Afternoon,Thank you for taking the time to leave us a review. Your feedback is important to us.
Some of the staff didn’t put the guest first and lacked friendliness. Most staff however were fantastic!
David
Stayed 1 night in Feb 2023
Response from Amanda H on 25 Jul 2023
Kia Ora David,Thank you so much for choosing to stay with us! We apologize for the staffs lack of friendliness and this has been addressed. We look forward to welcoming you back to show you our improvements!Kind Regards
10/10 Excellent
Stephen
22 Feb 2023
Stephen
Stayed 1 night in Feb 2023
Response from Amanda H on 25 Jul 2023
Good Morning Stephen,Thank you so much for takin the time to leave us a review! Kind Regards