Do not stay in this hotel!
I booked so quickly for our NZ vacation without further investigating the reviews. Now I agree with the low ratings of this hotel - all are genuine, confirming my experience. These are the reasons you should never book and stay in this place.
1. False advertising: it is NOT a 4-star place; no air conditioning exists. They use windows to ventilate the hotel. The room smelled mildew, and my kids and husband sneezed all night.
2. It is not a lake-view hotel. The picture of the hotel makes it look like it is right next to the beautiful lake from the balcony. It is FALSE marketing. It is next to the busiest street in Queenstown, with the bus stop right in front of the hotel.
3. The hotel room is filthy, and amenities are old and broken: The carpet looked like it had not been vacuumed for months. Truly disgusting. The bedsheets were not changed, which made me feel itchy the whole night, that I could not sleep. The bathroom sink was yellowish, and the shelf in the shower was broken. The TV SET was not working correctly. On the balcony, there was a bunch of hair under the chair.
4. Noisy rooms and no one can sleep: all the rooms were designed to face the main road. So you can imagine the traffic noise on Frankton Road. They do not bother installing any A/C in the rooms. So, to get fresh air, we relied on opening the windows in the room. All traffic noise is so loud, and it is impossible to sleep from 9 pm until 7 am.
5. Badly designed carpark entrance- the