Queenston Hotels, Niagara-on-the-Lake

"my outrage regarding my recent stay at your property. As a Hilton Honors member, I have never experienced such a blatant disregard for guest safety, privacy, and basic human comfort. The conditions of this stay were entirely unacceptable: • Inoperable Basic Amenities in Extreme Weather: Our room had no hot water despite the outside temperature being 21°F. Expecting a guest to bathe in freezing water during winter conditions is a gross violation of hospitality standards. • Constant Intrusion & Lack of Privacy: After subjecting us to maintenance crews in our private space from 7:30 PM until 12:00 AM, we were again harassed by a 7:00 AM wake-up knock the following morning for further "repairs." This is not a "vacation"—it is a construction zone. • Inadequate Compensation & Failed Service Timing: We were offered a meager $75 credit followed by $25 the next day. These tokens are insulting given we could not bathe. Furthermore, a room change was finally offered only on our final night before departure—a "too little, too late" gesture that provided zero actual relief. • Unprofessional Staff: To conclude the experience, the staff and breakfast service were handled with poor attitudes and a complete lack of customer service. The explanation that the floor was "newly remodeled" is no excuse for a guest to be used as a "test subject" for non-functional plumbing in freezing weather. Because the hotel failed to provide a functional room. "

"Room was very clean, front desk lovely, waitress was very friendly, off site parking was close. Great stay."

"Hot tub was out of service "

"Such a great location for a family getaway anytime of the year ! Conveniently close to everything and anything ! Staff very attentive & accommodating to your needs. "

"My stay was absolutely perfect. The staff went above and beyond to make my partner’s birthday truly special and unforgettable. Every detail was thoughtfully arranged, and their kindness and attention made the experience even more memorable. I couldn’t have asked for a better stay—highly recommend!"

"AMAZING view of both falls. "

"Nice view & clean room!"

"Great staff "

"Staff were all very friendly. Room was clean. Great location right across the street from casino & OLG Stage. Parking included. Would stay again!"