Queenston Holidays from NZ$2,530

The staff was very courteous. The rooms were typical of what you’d expect from a hotel. Breakfast options seemed enticing though we didn’t partake this time.

The room had a mold smell to it and the air conditioner unit was very close in/near the room. Very loud!

The room was clean, however when you use the shower it gets the bathroom floor wet. There was also mold in the corner of the shower. The WiFi was horribly show even with an access point in our room. The worse part over all was how loud the other guests were and you could hear every little thing.

We booked this property in June and we were excited about our upcoming stay. We read the reviews, travel sites and blogs all commenting on the included amazing Continental breakfast. Our confirmation email also confirmed this was included. We were extremely disappointed when we arrived that this was no longer offered and that instead we were able to get “20% off breakfast at their sister property-something they would further profit from. We never once received an email or phone call prior to our arrival reflecting this change and nor was our price adjusted. The check-in on site person said she would let manager know our concern and she never got back to us. I also sent an email to the reservation manager/Sweet Water Property management while we were there and never received a reply. We would have stayed somewhere else had we known of this change ahead of time. We travel a great deal in North America and Europe in these type of Boutique Inns and have never had this happen. As well travel blogs and sites have recently reviewed this property saying they are a Bed and Breakfast and have an amazing inclusive breakfast?! The onsite person upon checkin tried to pass blame to Expedia and after calling them it is clearly evident it falls with the property. We are still waiting for a response to our concern from the property. As well, there is still a picture on the sites homepage of the breakfast. Will not stay again or recommend mostly due to lack of communication.