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"right in the centre of Carlisle, close to the train and bus stations so great for travelling with no car."

"Really impressed with the quality across all areas from accommodation to public areas to dining facility and menu, and last but not least, the breakfast room and options. The hotel exceeded our expectations and we will be back."

"Breakfast good. Free parking ideal. Condition of room terrible. No heater. We tried 2 rooms and mattress were terrible in both. Shower leaked permanently. Very difficult to have a restful sleep there."

"The staff at check-in and breakfast were friendly and helpful . The room definitely needs so work . It’s rundown"

"Excellent experience with friendly staff, lovely room and winderful breakfasts! Thanks you."

"The staff here are the stars of this hotel, incredibly friendly and will go out of their way to assist. Renovation work is ongoing whilst we were there but it didn’t disrupt a great few nights. Warming welcome that never dimmed"

"Staff were overall unhappy looking, and certainly not welcoming. I'm also disappointed that there was no food offer available. The bar no longer serves food and the restaurant appeared closed. On the plus side, the wifi is fast and reliable. "

"Really lovely staff, incredible rooms with so much space. It's right in the centre but has a car park next to it too. Can't fault it really."

"Yes"