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Alila Mayakoba

5.0 star property
Luxury resort on the beach, with 2 outdoor pools

Photo gallery for Alila Mayakoba

Exterior
Private beach, white sand, free beach shuttle, sun-loungers
Boating
Body treatments, hydrotherapy, body wraps, body scrubs, facials
Sports facility

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Bar
  • All-inclusive
  • Pet-friendly

Room options

Available filters for rooms
Showing 13 of 13 rooms

Suite (Sanctuary, Lagoon Area)

Highlights

Air conditioning
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
Ceiling fan
Hairdryer
  • Sleeps 4
  • 1 King Bed

Suite (Sanctuary,w/Plunge Pool, Acces Shower)

Highlights

Air conditioning
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
Ceiling fan
Hairdryer
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed (Beach Area)

1 bedroom, premium bedding, free minibar items, in-room safe

Room, 1 King Bed (Beach Area)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
Ceiling fan
Separate bedroom
  • 50 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Harmony, Beach Area, w/Plunge Pool)

Suite (Harmony, Beach Area, w/Plunge Pool)

Suite (Harmony, Beach Area, w/Plunge Pool)

Highlights

Air conditioning
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
Ceiling fan
Hairdryer
  • 120 sq m
  • Lagoon view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds (Beach Area)

1 bedroom, premium bedding, free minibar items, in-room safe

Room, 2 Double Beds (Beach Area)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
Ceiling fan
Separate bedroom
  • 50 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Lagoon View

1 bedroom, premium bedding, free minibar items, in-room safe

Room, 2 Double Beds, Lagoon View

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
Ceiling fan
Separate bedroom
  • 50 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Lagoon View

1 bedroom, premium bedding, free minibar items, in-room safe

Room, 1 King Bed, Lagoon View

8.8 out of 10
Excellent
(5 reviews)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
Ceiling fan
Separate bedroom
  • 50 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

Suite (Sanctuary, Lagoon Area, w/Plunge Pool)

Highlights

Air conditioning
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
Ceiling fan
Hairdryer
  • 50 sq m
  • Lagoon view
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed (Lagoon Area, w/Plunge Pool)

Highlights

Air conditioning
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
Ceiling fan
Hairdryer
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds

1 bedroom, premium bedding, free minibar items, in-room safe

Room, 2 Double Beds

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
Ceiling fan
Separate bedroom
  • 50 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio, Ocean View (w/ Plunge Pool)

Studio, Ocean View (w/ Plunge Pool)

Studio, Ocean View (w/ Plunge Pool)

Highlights

Air conditioning
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Separate bedroom
Ceiling fan
Hairdryer
  • 65 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Beachfront (w/ Plunge Pool)

1 bedroom, premium bedding, free minibar items, in-room safe

Room, 1 King Bed, Beachfront (w/ Plunge Pool)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
Ceiling fan
Separate bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

1 bedroom, premium bedding, free minibar items, in-room safe

Room, 1 King Bed

8.4 out of 10
Very good
(8 reviews)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Minibar (some free items)
Flat-screen TV
Hypo-allergenic bedding
Ceiling fan
Separate bedroom
  • 50 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

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About the area

Map
Carretera Federal, Cancun-Playa del Carmen Km 298, Playa del Carmen, QROO, 77710

What's nearby

  • El Camaleón Mayakoba Golf Course - 11 min walk - 1.0 km
  • Tres Rios Ecopark - 7 min drive - 4.2 km
  • Quinta Avenida - 9 min drive - 9.9 km
  • Mamitas Beach - 9 min drive - 9.6 km
  • Maroma Beach - 13 min drive - 10.2 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 41 min drive

Restaurants

  • ‪Black & White - ‬4 min drive
  • ‪Cafe Antoinette - ‬13 min walk
  • ‪La Copa - ‬7 min drive
  • ‪Coco Café - ‬4 min drive
  • ‪Bluemoon - ‬5 min drive

About this property

Alila Mayakoba

Luxury family-friendly resort near El Camaleón Mayakoba Golf Course
Located close to Mamitas Beach and Maroma Beach, ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT provides an adjacent golf course, 2 beach bars and a terrace. With a private beach, sunloungers and a free beach shuttle, this resort is the perfect place to soak up some sun. Indulge in a manicure/pedicure, a body wrap and hydrotherapy at Naum, the on-site spa. The on-site local and international cuisine restaurant, Cocina Milagro, offers breakfast, lunch and dinner. The health club offers yoga classes and fitness classes; other things to do include snorkelling, beach yoga and kayaking. Free in-room WiFi is available to all guests, along with mini golf and a garden.
You'll also enjoy the following perks during your stay:
  • Swimming pool with cabanas, sunloungers and pool umbrellas
  • Free self-parking and valet parking
  • Full breakfast (surcharge), free bike hire and 2 outdoor pools
  • Express check-out, supervised childcare (surcharge) and tour/ticket information
  • Guest reviews say great things about the helpful staff
Room features
All 214 rooms boast comforts such as 24-hour room service and premium bedding, in addition to perks such as late-night room service and free WiFi.
More conveniences in all rooms include:
  • LED light bulbs and eco-friendly cleaning products
  • Eco-friendly toiletries, showers and shower/bath combinations
  • Flat-screen TVs with cable channels
  • Coffee/tea makers, ceiling fans and daily housekeeping

All-inclusive details

All-inclusive room rates at ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Languages

English, French, Spanish

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9.2 out of 10, Wonderful, 1,001 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free beach shuttle
  • Free secured, uncovered self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 11 AM for a fee: MXN 650 per person
  • 2 beach bars
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Casa Amate
  • Cocina Milagro
  • Sotavento
  • Tinta del Pulpo
  • Vegan Bar

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • 24-hour gym
  • Beach yoga
  • Ecotours
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Golf
  • Hot tub
  • Kayaking
  • Mini golf
  • Sauna
  • Snorkelling
  • Steam room

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Free children's club
  • Laundry facilities
  • Mini golf
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 5 meeting rooms
  • 66,736 square feet of conference space

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Magnifying mirror
  • No lift
  • Phone accessibility kit
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (99 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Built in 2016
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels
  • IPod dock
  • Pay films

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Free minibar (limited items)

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Renovations and closures

This property is closed from 2 March 2025 to 31 December 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of MXN 1538 per pet, per night
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 11 years can stay for free if using existing beds when occupying the parent or guardian's room

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Service fee: 10 per cent
  • Resort fee: MXN 860 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: from approximately MXN 650 per person
  • Pet fee: MXN 1538 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

This property does not have any lifts
Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Andaz Mayakoba Resort Riviera Maya Playa del Carmen
Andaz Mayakoba Riviera Maya Playa del Carmen
Andaz Mayakoba Riviera Maya
Andaz Mayakoba Concept Hyatt Resort Playa del Carmen
Andaz Mayakoba Concept Hyatt Resort
Andaz Mayakoba Concept Hyatt Playa del Carmen
Andaz Mayakoba Concept Hyatt
az Mayakoba Concept Hyatt l C

Frequently asked questions

Does ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT have a pool?

Yes, this property has 2 outdoor pools.

Is ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT pet-friendly?

Yes, pets are allowed at this property. There's a fee of MXN 1538 per pet, per night. Service animals are exempt from fees.

How much is parking at ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT?

Self-parking and valet parking are free at this property.

What time is check-in at ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT?

Check-in start time: 3:00 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT?

Some rate plans available at this property are all-inclusive.

Where is ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT located?

Located in Playa del Carmen, this beachfront resort is next to a golf course, 0.4 mi (0.7 km) from El Camaleón Mayakoba Golf Course, and within 6 mi (10 km) of Maroma Beach and Mamitas Beach. Quinta Avenida and Xcaret Eco Theme Park are also within 12 mi (20 km).

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Alila Mayakoba Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 415 out of 539 reviews
Rating 8 - Good. 79 out of 539 reviews
Rating 6 - Okay. 26 out of 539 reviews
Rating 4 - Poor. 8 out of 539 reviews
Rating 2 - Terrible. 11 out of 539 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Artem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed 8 times at this place and will be back soon.
Stayed 6 nights in Feb 2025

10/10 Excellent

christiano

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel, all inclusive is nice
Stayed 6 nights in Jan 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here numerous times. It is my favorite place to stay in Playa Del Carmen. The staff, especially Antonio and Alex, consistently make the experience exceptional.
Stayed 1 night in Feb 2025

10/10 Excellent

hillel

Great place excellent experience
Stayed 2 nights in Jan 2025

6/10 Okay

Francoise Marie-Jose

Liked: Cleanliness, staff & service, amenities
Food was average
Stayed 9 nights in Jan 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
I love this hotel and its location. I wish they had better food in room service and the beach restaurant. Overall great experience.
Stayed 1 night in Dec 2024

10/10 Excellent

john

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This eco resort offers what ever you like. Its a bit expensive but worth the experience.many guests i spoke with are on their 4, 5 and 6th visit.
Stayed 2 nights in Jan 2025

10/10 Excellent

Stefan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about this place, and are looking forward to coming back. Great rooms. Quiet and private. Amazing food. Super friendly and helpful personnel. Stunning beach. Wonderful pools. Just amazing.
Stayed 6 nights in Jan 2025

8/10 Good

Sri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time at Andaz!
Stayed 5 nights in May 2024

8/10 Good

Matt

Disliked: Staff & service
Its nice safe environment. The
Stayed 5 nights in Jan 2025

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is an excellent place for family vacations. The service by employees is exceptional.
Stayed 6 nights in Jul 2024

10/10 Excellent

MiCHAEL DEAN

Liked: Amenities
AMAZING!
Stayed 4 nights in Dec 2024

10/10 Excellent

Jose Luis

Liked: Cleanliness, staff & service, property conditions & facilities
The greatest vacation ever
Stayed 3 nights in Apr 2024

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow. once you figure out the maze of the jungle this place is laid out in it becomes a spectacular journey to dining and the beach each time. The staff is wonderful, the rooms are spacious and the beach is amazing. If they would add a beach vibey EDM DJ at the beach this place would be unbeatable.
Stayed 1 night in Dec 2024

8/10 Good

marcella sousa

Liked: Cleanliness, staff & service, amenities
It was a good not great experience
Stayed 4 nights in Jan 2025

10/10 Excellent

Faraz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff makes this property. they all went above and beyond to make us happy.
Stayed 4 nights in Nov 2024

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and accommodating.
Stayed 4 nights in Mar 2024

10/10 Excellent

Hope

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a paradise in the jungle. The property is so beautiful, suite was wonderful, and staff was amazing.
Stayed 5 nights in Mar 2024

10/10 Excellent

Bahar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luxury luxury luxury !!!!!!! Beautiful Stay , amazing staff & food
Stayed 5 nights in Mar 2024

10/10 Excellent

Tal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was great from food to service to rooms. Paco at the beach restaurant was serving us in the best way possible.
Stayed 6 nights in Aug 2023

10/10 Excellent

Albie

Liked: Cleanliness, room comfort, communication
The entire staff was excellent!!
Stayed 3 nights in Apr 2023

10/10 Excellent

Brandon

Liked: Cleanliness, room comfort, communication

Family fun with teens

Beautiful property, helpful friendly staff and delicious food! Great place to relax for a few days.
Stayed 3 nights in Mar 2023

10/10 Excellent

Steve

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excellent stay. Nice resort. A little on the pricier side but you get what you pay for.
Stayed 3 nights in May 2023

10/10 Excellent

Juana Livier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic time at Andaz. What a beautiful property, between all Mayakoba hotels there are plenty of amazing dining options, beaches are beautiful, staff was kind, attentive and helpful. It’s a quiet, peaceful and beautiful retreat, my family and I would definitely recommend Andaz Mayakoba.
Stayed 7 nights in Oct 2023

2/10 Terrible

hasanga

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lost my sunglasses

I lost my sunglasses at the property and the staff were not helpful in finding it!
Stayed 1 night in Feb 2025