Palace Riverside Hotels, London

"We arrived just before 12pm and placed our suitcase into the concierge which is excellent. We did this as we could not check in until 3pm and therefore went sightseeing into London for the day. When we came back at 8.30pm we found our room was still not ready as they had not placed a bed for my daughter in the room which was requested prior. The staff took another 60 mins to put a bed into our room so our daughter couldn't go to bed when she wanted to. The staff apologised but it came across like we were in the wrong in how they spoke. Nothing provided to us to apologise for this inconvenience. In addition our hotel window was broken and the air con didn't really work so the room was very hot. The hotel views are amazing and the location is great for tourists looking to explore London. However the hotel does look tired and does need a revamp. "

"Honestly couldn’t fault our stay, we one minor issue with the room which was sorted quickly and professionally by the staff. "

"Clean room and helpful staff"

"Stayed overnight before catching a Eurostar to Brussels. My single room was a decent size. A little hot, however the window opened. Would stay again if needs be."

"Best value for money hotel within the London/ Chelsea area. Very family friendly "

"Family friendly in the perfect location for touring"

"No room service, and not enough water for guests. The entire hotel shares a 4L container. Room and staff are nice though."

"Good central location. Staff very friendly and helpful. "

"Loved the views, modern quirky vibe!! The breakfast was really excellent and had an excellent selection with incredibly attentive service and very welcoming hosts!! All in all the location and amenities made this an amazing experience and vacation for my family!"