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Reviews of Malmaison Oxford

4 out of 5
Malmaison Oxford
3 Oxford Castle, Oxford, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 559 out of 1001 reviews" "
Rating 8 - Good. 267 out of 1001 reviews" "
Rating 6 - Okay. 115 out of 1001 reviews" "
Rating 4 - Poor. 45 out of 1001 reviews" "
Rating 2 - Terrible. 15 out of 1001 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Peter

Beware. Some, perhaps many, of the rooms are not air conditioned, and because of the hotels past as a prison (and because it is a listed building) the windows are very small. My windows did not open and I relied on a skylight for fresh air. I spent a totally sleepless night in a room (the Thomas Smith room in the Governor’s house) that was much too warm and had no air. I was moved the next morning, after I complained, but never should have been put in that room in the first place. Do not book a room during the summer unless you are assured the room is air conditioned.
Stayed 4 nights in May 2024

10/10 Excellent

WILLIAM

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Emily

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Such a unique stay! Loved the "jail cell" rooms and it was so conveniently located near the train station for our travels.
Stayed 1 night in May 2024

10/10 Excellent

Norman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked this property because it was centrally located, had car parking and looked interesting. It was certainly interesting as it was a former18th century prison and part of the old castle. Cells have been converted to first class accommodation with the original iron stairs and walkways retained.Great fun. The staff were first class from the gentleman who met us at the door and took care of our car, to the receptionist who checked us in, and everyone else we had contact with. Well done. Although it would not affect our five star rating, there were some minor issues which should perhaps be addressed. * Some drawer storage in the room would be helpful. * A shelf or small shelving unit is necessary in the bathroom. * A small fridge would be welcome. Much enjoyed, and we would certainly highly recommend Malmaison. We hope to return at some stage. Thank you. Norman Bewley
Stayed 1 night in May 2024

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tremendous character. Unique experience. Helpful staff. Great location.
Stayed 1 night in May 2024

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
This place is amazing.
Stayed 2 nights in May 2024

8/10 Good

Forrest

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property but make sure you’re staying in the “prison” section… not the new section.
Stayed 2 nights in Apr 2024

10/10 Excellent

Darren

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with real character. Great location
Stayed 1 night in Apr 2024

8/10 Good

Colleen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unique and beatiful hotel! Everyone was so helpful.
Stayed 4 nights in Apr 2024

10/10 Excellent

Charly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved this hotel! Staff were so lovely and couldn’t do more for you!
Stayed 1 night in Apr 2024

10/10 Excellent

Tracey-Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing fascinating place to stay. Brilliant history and great themed place to stay
Stayed 2 nights in Apr 2024

10/10 Excellent

Maria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is right in the city centre, it is so convenient and we loved the historical aspects of the property. The staff were incredibly helpful.
Stayed 3 nights in Mar 2024

10/10 Excellent

Keisha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well done. The staff were very accommodating. Room service meals were spectacular
Stayed 1 night in Apr 2024

6/10 Okay

Diane Victoria

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Staff were good and helpful especially the parking valet. Our room was above the Slug and Lettuce and was noisy. Bathroom was tired and the shower leaked. Food was mediocre. Will not rush back.
Stayed 2 nights in Mar 2024

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Fascinating setting
Stayed 1 night in Mar 2024

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Dominic

Stayed 5 nights in Feb 2024

10/10 Excellent

Barry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and amenities. VERY hot water.
Stayed 2 nights in Mar 2024

10/10 Excellent

Rie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its access to the Oxford train station was excellent--approximately a 7-minute walk.
Stayed 1 night in Mar 2024

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for those arriving by train. Quirky charm and unusually peaceful for a citycentre hotel.
Stayed 2 nights in Mar 2024

10/10 Excellent

FP

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible say
Stayed 1 night in Mar 2024

8/10 Good

tim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay and discover Oxford
Stayed 1 night in Mar 2024

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A stunning hotel with lovely staff and perfect walking distance to main center Oxford.
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed stay. Lovely interesting property. Very friendly staff both on reception, bar and restaurant. Great food. Close to station and easy access to Oxford city centre.
Stayed 2 nights in Feb 2024

10/10 Excellent

Jade

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Smooth check in, great service throughout our stay. It was my partner’s 50th birthday so we booked a junior suite which was stunning. The hotel has a great atmosphere, breakfast was delicious. Thanks Malmaison for a great stay!
Stayed 1 night in Feb 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Malmaison Oxford
We have had a great stay ! Service was excellent and we felt very looked after
Stayed 1 night in Feb 2024

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience, great breakfast, definitely has the WOW factor
Stayed 1 night in Jan 2024

10/10 Excellent

Martin, Gymea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cyz
Stayed 1 night in Jan 2024

10/10 Excellent

Hannah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay with a baby!
Excellent stay and they took the time to make it really smooth and easy with my baby! Thank you and highly recommend
Stayed 1 night in Jan 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unique Hotel
The former prison has been repurposed in a careful refit, retaining many of the original features. The venue is very clean and the staff were very good. Breakfast was of good quality too. We chose to park and ride, as parking is limited and relatively expensive.
Stayed 2 nights in Jan 2024

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in the cell
Lovely hotel, great ‘cell’ room, friendly staff. The location is great. Our car was well looked after parked nicely at the front.
Stayed 1 night in Jan 2024

8/10 Good

Leon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Victoria

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location and building was great. Ideal location for walking to sights. Unique experience. Dinner menu limited.very high steak supplement. Service charge on cocktails. More description on dessert ingredients required. Breakfast muffins were hard. Room was cold on arrival and plumbing a little erratic. Also a constant plant room humming in the room all night.
Stayed 1 night in Jan 2024

8/10 Good

CRAIG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff
The staff in all departments are very friendly and welcoming, can’t fault it at all. Went for the breakfast included option which was outstanding and again the serving staff was all very friendly and helpful. The only reason it gets four stars from me is because I had to change room on the first night. They checked me into a room below where a function was being held. The staff member dealt with the situation and changed my room, overall this could have been avoided if I was not given the room in the first place knowing a function was being held there.
Stayed 2 nights in Dec 2023

10/10 Excellent

Oliver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel - rich history, beautifully finished and great service. Already looking forward to returning again one day.
Stayed 3 nights in Dec 2023

10/10 Excellent

Cecile

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, charming and comfortable. Already my fourth stay there. I love it !

10/10 Excellent

Guy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great atmosphere
Stayed 1 night in Dec 2023

10/10 Excellent

Robert

Stayed 1 night in Dec 2023

10/10 Excellent

tim

Stayed 1 night in Dec 2023

6/10 Okay

ROBYN

Stayed 2 nights in Dec 2023

10/10 Excellent

Judith

Travelled with partner
Liked: Amenities
Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room itself was great, bathroom needs a slight update. Very weak shower
Stayed 1 night in Dec 2023

8/10 Good

Gavin

Liked: Cleanliness, property conditions & facilities, room comfort
Quirky Hotel in the old prison.. Some of the staff restaurant staff / bar staff not very friendly….. Cocktails expensive and took ages to be made… had to send one back as it had separated no apology offered!
Stayed 2 nights in Dec 2023

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quirky hotel
Great central place to stay with a quirky, unique feel. Stayed in a cell room & all was good - very quiet. Hotel looked lovely with the Christmas decorations.
Stayed 1 night in Dec 2023

8/10 Good

Anton

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Unique hotel in concerted castle prison. Authentic style and character. Decent breakfast. Bath/shower temperature tap difficult to operate bit otherwise no complaints.
Stayed 2 nights in Dec 2023