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Overview of Phoenix Hotel

Photo gallery

Featured image
In-room safe, desk, blackout curtains, iron/ironing board
In-room safe, desk, blackout curtains, iron/ironing board
In-room safe, desk, blackout curtains, iron/ironing board
In-room safe, desk, blackout curtains, iron/ironing board

Phoenix Hotel

3 out of 5

4.3/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Business services
  • Bar
  • Laundry
  • Housekeeping
  • 24/7 front desk

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Social distancing

Explore the area

    Popular LocationKensington Palace15 min walk
    Popular LocationHyde Park16 min walk
    Popular LocationKensington High Street17 min walk
    AirportLondon (LHR-Heathrow)38 min drive

Choose dates to view prices

Sorry, this property is temporarily unavailable Tue., Nov. 17 2020 - Mon., May 31 2021.

About this area

London

Located in London's London City Centre neighbourhood, Phoenix Hotel is near a metro station. Queensway and Kensington High Street are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Kensington Gardens and Hyde Park. Looking to enjoy an event or a game? See what's going on at Stamford Bridge Stadium, or consider Piccadilly Theatre for a night out. Guests love the hotel's convenience for public transportation: Bayswater Underground Station is 3 minutes on foot and Queensway Underground Station is 6 minutes.
Popular Location

What's nearby

  • Kensington Gardens - 6 min walk
  • Kensington Palace - 15 min walk
  • Hyde Park - 16 min walk
  • Kensington High Street - 17 min walk
  • Royal Albert Hall - 9 min drive

Getting around

  • Bayswater Underground Station - 3 min walk
  • London Paddington Station - 15 min walk
  • Heathrow Airport (LHR) - 38 min drive

Restaurants

  • NO. 65 & King - 4 min walk
  • Alounak - 4 min walk
  • The Prince Edward - 4 min walk
  • La Gitana - 4 min walk
  • Hereford Road - 4 min walk

About this property

Phoenix Hotel

Victorian London hotel in London City Centre, walk to Queensway
This smoke-free hotel features a bar/lounge, coffee/tea in a common area and a meeting room. WiFi in public areas is free. Additionally, concierge services, dry cleaning and laundry facilities are on-site. All 125 rooms provide in-room free WiFi, coffee makers and TVs. Hairdryers, safes and showers are among the other amenities that guests will find.
Phoenix Hotel offers 125 forms of accommodation with a safe and coffee/tea makers. This London hotel provides complimentary wireless Internet access.

Bathrooms include a shower, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Social distancing measures in place

Safety measures

Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available

Food and drink

  • 1 bar
  • Coffee/tea in a common area

Family friendly

  • Laundry facilities

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • English

Business services

  • Computer station
  • A meeting room

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Heating

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower
  • Towels

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Iron/ironing board (on request)
  • Phone
  • Safe

Policies

Check-in

Check-in from 1:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

This property is closed from 17 November 2020 to 31 May 2021 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit

Property is also known as

Phoenix Hotel Hotel
Best Western Phoenix Hotel London
Best Western Phoenix London
Hotel Best Western Phoenix
Phoenix Hotel Best Western
Phoenix Hotel London
Phoenix London
Phoenix Hotel London England
Phoenix Hotel London, England
Phoenix Hotel London
Phoenix Hotel Hotel London

Frequently asked questions

4.3
Excellent
Rating 5 - Excellent. 430 out of 1065 reviews
5 - Excellent 40%
Rating 4 - Good. 513 out of 1065 reviews
4 - Good 48%
Rating 3 - Okay. 96 out of 1065 reviews
3 - Okay 9%
Rating 2 - Poor. 20 out of 1065 reviews
2 - Poor 2%
Rating 1 - Terrible. 6 out of 1065 reviews
1 - Terrible 1%

4.5/5

Cleanliness

4.4/5

Staff & service

4.1/5

Amenities

4.2/5

Property conditions & facilities

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms, corridors, lift, public spaces were all super clean and cosy.
Stayed 20 nights in Oct 2020

2/5 Poor

Business traveller
Disliked: Property conditions & facilities, room comfort
Tired hotel
Overall a tired old hotel. The walls are very thin so you can hear guests. The toilet is very smelly, and the noise from the street is pretty loud.
Stayed 1 night in Oct 2020

5/5 Excellent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Every thing good
Stayed here several times before. Clean, friendly and lovely continental breakfast. Good internet. Excellent.
Stayed 1 night in Oct 2020

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple but nice and clean and excellent location. Friendly staff at the hotel.
Stayed 1 night in Oct 2020

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Excellent location. Great value for money. Great Breakfast. Friendly staff
Stayed 1 night in Sep 2020