Phoenix Hotel

Photo gallery for Phoenix Hotel

Primary image
Standard Twin Room, 2 Single Beds | In-room safe, desk, blackout curtains, iron/ironing board
Standard Triple Room | In-room safe, desk, blackout curtains, iron/ironing board
Executive Twin Room | In-room safe, desk, blackout curtains, iron/ironing board
Executive Double Room | In-room safe, desk, blackout curtains, iron/ironing board

Overview of Phoenix Hotel

Phoenix Hotel

3.0 star property

4.3/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Restaurant
  • Business services
  • Bar
  • Laundry
  • Housekeeping
Map
1-8 Kensington Gardens Square, London, England, W2 4BH

Explore the area

  • Popular LocationKensington Palace13 min walk
  • Popular LocationHyde Park16 min walk
  • Popular LocationKensington High Street17 min walk
  • AirportLondon (LHR-Heathrow)38 min drive

Choose dates to view prices

About this area

London

Phoenix Hotel is located in London City Centre, a neighbourhood in London, and is near a metro station. Buckingham Palace and The British Museum are cultural highlights, and travellers looking to shop may want to visit Oxford Street and Westfield London Shopping Centre. Looking to enjoy an event or a game? See what's going on at Wembley Stadium or O2 Arena. Guests love the hotel's convenience for public transportation: Bayswater Underground Station is 3 minutes on foot and Queensway Underground Station is 6 minutes.

What's nearby

  • Kensington Palace - 13 min walk
  • Hyde Park - 16 min walk
  • Kensington High Street - 17 min walk
  • Marble Arch - 10 min drive
  • Royal Albert Hall - 10 min drive

Getting around

  • Bayswater Underground Station - 3 min walk
  • London Paddington Station - 15 min walk
  • Heathrow Airport (LHR) - 38 min drive

Restaurants

  • Gold Mine - 2 min walk
  • Santorini Restaurant - 2 min walk
  • Granier Bakery Cafe - 2 min walk
  • Arancina - 3 min walk
  • The Shiori - 3 min walk

About this property

Phoenix Hotel

3-star hotel near Hyde Park
At Phoenix Hotel, you can look forward to dry cleaning/laundry services, a bar and a restaurant. Guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • Concierge services, a TV in the lobby and coffee/tea in the lobby
  • Laundry services, luggage storage and a computer station
  • A lift, a 24-hour front desk and free newspapers
  • Guest reviews say great things about the WiFi and proximity to public transport
Room features
All guest rooms at Phoenix Hotel offer amenities, such as complimentary wireless Internet access. Guest reviews highly rate the overall comfort rooms at the property.
Other amenities include:
  • Bathrooms with showers and free toiletries
  • Electric kettles, heating and daily housekeeping

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Social distancing measures in place

Safety measures

Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available

Food and drink

  • 1 restaurant
  • 1 bar
  • Coffee/tea in a common area

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Business services

  • Computer station
  • A meeting room

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Heating

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Iron/ironing board (on request)
  • Phone
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 1:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Property is also known as

Phoenix Hotel Hotel
Best Western Phoenix Hotel London
Best Western Phoenix London
Hotel Best Western Phoenix
Phoenix Hotel Best Western
Phoenix Hotel London
Phoenix London
Phoenix Hotel London England
Phoenix Hotel London, England
Phoenix Hotel London
Phoenix Hotel Hotel London

Frequently asked questions

Is Phoenix Hotel pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at ?

As of 19 Aug 2022, prices found for a 1-night stay for 2 adults at on 21 Aug 2022 start from NZ$302.15, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Phoenix Hotel?

This property doesn't offer parking.

What time is check-in at Phoenix Hotel?

Check-in is from 1:00 PM - anytime.

What time is check-out at Phoenix Hotel?

Checkout is at 11 AM.

Where is Phoenix Hotel located?

Located in London City Centre, this hotel is within 1 mile (2 km) of Queensway, Hyde Park and Royal Albert Hall. Marble Arch and Oxford Street are also within 2 miles (3 km). Bayswater Underground Station is only a 3-minute walk and Queensway Underground Station is 6 minutes.

Can I cancel my reservation for free at Phoenix Hotel and receive a full refund?

Yes, Phoenix Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Phoenix Hotel cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

4.3

Excellent

Rating 5 - Excellent. 435 out of 1001 reviews
5 - Excellent 43%
Rating 4 - Good. 467 out of 1001 reviews
4 - Good 47%
Rating 3 - Okay. 76 out of 1001 reviews
3 - Okay 8%
Rating 2 - Poor. 16 out of 1001 reviews
2 - Poor 2%
Rating 1 - Terrible. 7 out of 1001 reviews
1 - Terrible 1%

4.5/5

Cleanliness

4.4/5

Staff & service

4.1/5

Amenities

4.2/5

Property conditions & facilities

4.0/5

Eco-friendliness

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really handy for the tube . Bit too hot with
Stayed 1 night in Aug 2022

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, location, cleanliness of hotel
Stayed 2 nights in Jul 2022

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Phoenix Hotel is great. A beautiful location, incredible staff and this is my second time back. The staff go above and beyond there and I truly appreciate that. I highly recommend them. Stephanie :)
Stayed 1 night in Aug 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, property conditions & facilities
Some of the front desk staff could use some Customer Service coaching. Other front desk staff were excellent.
Stayed 12 nights in Jul 2022

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable beds. Quiet area.
Stayed 2 nights in Jul 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay and the staff was helpful. The continental breakfast was great.
Stayed 1 night in Jul 2022

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and very modern. There is no air conditioning but there was a fan in the room which was nice. The lift is a bit slow and inconvenient but that's the only minor complaint.
Stayed 1 night in Jul 2022

2/5 Poor

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No air conditioning and poor bed in a small room equals disappointed customers.
Stayed 1 night in Jul 2022

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms and friendly staff
Stayed 1 night in Jul 2022

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel very convenient location
Stayed 2 nights in Jul 2022