Ngaio Hotels, Wellington

"Loved the variety of pillows offered. Excellent Gym facility. Easy access to Lambton Quay via lift, with lots of eateries close by. "

"Our stay at DoubleTree by Hilton Wellington was disappointed. We’re honestly confused about how it is rated as a 5-star property. We appreciated being assigned an accessible room upon arrival. However, this was the only hotel during our trip that did not respond to our request for a shower chair. The hotel looks quite different from the photos and feels noticeably older, with an unpleasant smell that made us uncomfortable. Several facilities in the room were not well maintained—water overflowed during showers, the toilet required multiple flushes, and the air conditioning was not effective. Service was inconsistent. We received a warm welcome at check-in, but later interactions felt less welcoming. The morning staff were lovely, while the night shift, who seemed to be management - felt so cold and unwelcoming,. Breakfast was average and did not meet expectations based on the reviews. The only positives were the convenient location and the comfortable bed. Overall, this felt more like a 3 star hotel. "

"Perfect"

"Was very good , there was an empty water bottle behind the curtain from previous guests , but rest was all good. Staff were lovely, and room service as awesome. A great place to stay , will be back. "

"The TRYP is in a very convenient location to the city center, the harbor, Te Papa museum, a larger grocery store, etc. Very convenient to use the airport bus to get there. Our room was quite spacious with a sitting area, new carpet, and had a small kitchenette, and the bathroom had a washer and dryer (which we didn't use as it was the beginning of our trip). Nice and quiet in the room. Not much in the way of breakfast but close by many cafe options. "

"Always really good and handy for the last/first leg of travelling … great food and service"

"Great stay. Excellent breakfast. Rooms are ok. Staff are super friendly. Located in the heart of Wellington. Overall highly recommend "

"Clean roon"

"Overall great quality"