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"Every member of staff we encountered were friendly and helpful , the location is excellent and our room was amazing"

"The hotel and room were clean. The check in staff were great. However, the shower had nothing to keep the water in so we had to use all the towels to mop up the flood which was annoying, even though we reported it. As a result we kept having to order clean towels. We couldn’t book into swimming till you check in but there was no space for groups of more than 1. There was also a problem with the curtain that no one came to fix so we had to climb and deal with it ourselves. "

"Worst hotel to stay at The service we waited for 2 hours just for body wash and hand soap refill Waited to two extra hours to get a room on check in "

"I had a fantastic stay and couldn’t recommend this hotel more highly. From the moment I arrived, the staff were warm, welcoming, and incredibly attentive, making me feel right at home. The room was spotless, beautifully presented, and very comfortable, with everything I needed for a relaxing stay. The facilities were excellent, and it was clear that great care is taken in maintaining high standards throughout the hotel. The location was also perfect, making it easy to get around and explore the area. Overall, it was a wonderful experience, and I would absolutely stay here again."

"A decent location. Not far from st Paul's. There was a Nespresso coffee machine in our room but there were no instructions on how to work it and there was only three pods which were not replenished during our two night stay either. The hairdryer in the room wasn't working. The rooms were and dated yet clean. The main issue we had was that the water in the shower was never hot enough. It was only ever luke warm at best and this made showering an unpleasant experience. We didn't have breakfast during our stay but the bakery section and coffee was nice. I would give this hotel no more than 3/5 stars. Nothing flashy. Just very average accomodation in a decent location."

"Lovely stay from start to finish. The staff were very friendly and welcoming, and check-in was smooth and efficient (just note there’s a £25 deposit, which I hadn’t expected). The room was spotless, and the little touch of chocolate on arrival was a nice surprise. The location is very central, making it perfect for getting around. Overall, a 10/10 stay—I’d happily return!"

"Very comfortable room and the view is one of the best in London. We had a great breakfast too. Highly recommended."

"Our room was overbooked and this caused a few problems. However after some wrangling a negotiations we came to an agreement. We took a smaller room for one night and moved the next day. In return they comped our breakfasts for all three days. Great location and perfect for accessing so much of what London has to offer. "

"Every time we come to London (4th-5th time here) we stay here at Park Plaza. Always top noch and star rating. Really great place to stay, i unfortunately have to lower the star rating for 2 reasons. One day our room was very poorly cleaned and restocked with coffee and amenities, rubbish cans not lined, etc. The last thing is the greeting from the manager, evey time we have come we usually got a good bottle of wine and a fruit bowl. This time not so. Go a small box of chocolates and a package of dried fruit. Disappointed as a returning customer. Additionally, they yet again changed thier computer system since the last time we were here and of course no pruor customer records were kept. Which is a huge negative as they have zero way if knowing whonis a returning customer and who is not. Therfore this dramatically lowers customer service to us dedicated, returning customers even thou it's every 2 or so years we visit London. Still a good place to stay, down from great. Hopefully thigs go.back to the level.of swevice we are use to when we stay here. "