Grand Palladium Colonial Resort & Spa All Inclusive

4.0 star property
Property with private beach and full-service spa
your current months are October, 2024 and November, 2024.
October 2024
November 2024

Photo gallery for Grand Palladium Colonial Resort & Spa All Inclusive

6 outdoor pools, pool umbrellas, pool loungers
Beach bar
Private beach, white sand, sun-loungers, beach umbrellas
Couples treatment room(s), sauna, hot tub, steam room
Bar (on property)

Reviews

8.2 out of 10

Very good

Popular amenities

  • Pool
  • Spa
  • On private beach
    On private beach
  • Bar
    Bar
  • Hot tub
    Hot tub
  • All-inclusive
    All-inclusive
The price is NZ$465
includes taxes & fees
30 Sept - 1 Oct
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Room options

Available filters for rooms
Showing 24 of 24 rooms

Deluxe Single use Garden View

Highlights

Furnished balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Down duvet
Blackout curtains
Rainfall showerhead
  • 37 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Connecting Suite

Highlights

Furnished balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Down duvet
2 bedrooms
Blackout curtains
  • 84 sq m
  • Sleeps 8
  • 1 King Bed, 2 Double Sofa Beds and 2 Double Beds

Junior Suite Poolside

Highlights

Furnished balcony
Private hot tub
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Sofa bed
Ceiling fan
  • 42 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

Junior Suite Garden View

Highlights

Furnished balcony
Private hot tub
Air conditioning
Free cots/infant beds
Flat-screen TV
Sofa bed - single
Down duvet
Ceiling fan
  • 42 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

Romance Villa Suite Poolside

Highlights

Furnished balcony
Private hot tub
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Down duvet
Separate bath and shower
  • 58.4 sq m
  • Sleeps 2
  • 1 King Bed

Deluxe Triple Garden View

Highlights

Furnished balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Down duvet
Blackout curtains
Rainfall showerhead
  • 37 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Deluxe Garden View

Highlights

Furnished balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Down duvet
Blackout curtains
Rainfall showerhead
  • 37 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

Suite Junior

  • Sleeps 4
  • 2 Double Beds

Suite Junior With Pool View

  • Sleeps 2
  • 1 King Bed

Suite Junior

  • Sleeps 2
  • 1 Double Bed

Suite Junior

  • Sleeps 3
  • 1 Single Bed and 1 Double Bed

Room Deluxe

  • Sleeps 4
  • 2 Double Beds

Suite Junior

  • Sleeps 3
  • 1 Single Bed and 1 Double Bed

Suite Junior

  • Sleeps 4
  • 2 Double Beds

Suite Junior

  • Sleeps 4
  • 2 King Beds

Suite Junior

  • Sleeps 1
  • 1 Single Bed

Room Deluxe

  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

Suite Junior

  • Sleeps 3
  • 2 King Beds

Room Deluxe

  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

Suite Junior

  • Sleeps 4
  • 2 King Beds

Room Deluxe

  • Sleeps 1
  • 1 Single Bed

Suite Luxury

  • Sleeps 1
  • 1 Single Bed

Suite Luxury

  • Sleeps 2
  • 1 Double Bed

Suite Junior With Pool View

  • Sleeps 3
  • 2 King Beds

Similar properties

About the area

Map
Carretera Chetumal-Puerto Juarez, KM 256-100, Kantenah, QROO, 77710

What's nearby

  • Cenote Azul - 7 min drive
  • Akumal Beach - 10 min drive
  • Yal-ku Lagoon - 14 min drive
  • Half Moon Bay - 16 min drive
  • Xel-Há Park - 17 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 67 min drive

Restaurants

  • ‪Xtra Time Sports Bar - ‬1 min walk
  • ‪Beach Bbq - ‬5 min drive
  • ‪Lobby Bar White Sand - ‬6 min walk
  • ‪Guacamayas Bar - ‬5 min drive
  • ‪Tulum Restaurant Grand Sirenis - ‬8 min drive

About this property

Grand Palladium Colonial Resort & Spa All Inclusive

Upscale all-inclusive property near Puerto Aventuras Marina
Located close to Akumal Beach, Grand Palladium Colonial Resort & Spa All Inclusive provides a free breakfast buffet, 2 swim-up bars and a beach bar. With a private beach, beach massages and sunloungers, this property is the perfect place to soak up some sun. Indulge in a manicure/pedicure, hydrotherapy and a deep-tissue massage at the on-site spa. The on-site theme restaurant, La Adelita, features Mexican cuisine. The gym offers Pilates classes and fitness classes; other things to do include basketball, volleyball and boat tours. Stay connected with free in-room WiFi, and guests can find other amenities, such as a poolside bar and a terrace.
Other perks include:
  • 6 outdoor pools and a children's pool, with a waterslide, 2 swim-up bars and sunloungers
  • Free self-parking
  • Tennis courts, babysitting (surcharge) and beach towels
  • ATM/banking services, luggage storage and laundry services
  • Guest reviews give top marks for the helpful staff
Room features
All 425 rooms offer comforts, such as furnished balconies and laptop-friendly workspaces, in addition to perks, such as air conditioning and dressing gowns.
More conveniences in all rooms include:
  • Free toiletries and hairdryers
  • 32-inch flat-screen TVs with premium channels
  • Wardrobes/cupboards, coffee/tea makers and ceiling fans

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
Room service during certain hours
In-room minibar (all beverages included)
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Kayaking
Scuba-diving lessons
Snorkelling
Windsurfing

Land activities

Fitness facilities
Miniature golf
Football
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 swim-up bars
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • El Dorado
  • La Adelita
  • La Lola
  • Portofino
  • Sumptuori

Things to do

  • 5 spa tubs
  • 6 outdoor pools
  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Kayaking
  • Mini golf
  • Pilates classes
  • Playground
  • Racquetball/squash
  • Sauna
  • Scuba diving
  • Segway rentals/tours
  • Shopping
  • Steam room
  • Tennis
  • Waterslide
  • Yoga classes

Family friendly

  • 6 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 14 buildings
  • 3 floors
  • Banquet hall
  • Built in 2002
  • Designated smoking areas (fines apply)
  • Lifeguards

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • IPod dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

Outdoor space

  • Furnished balcony

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

  • Service fee: USD 10
  • Facilities fee: USD 35 per person, per day and includes use of: spa

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a security system

We should mention

This property does not have any lifts
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Colonial Grand Palladium
Colonial Palladium
Grand Colonial Palladium
Grand Palladium Colonial Resort All Inclusive
Grand Palladium Colonial All Inclusive Kantenah
Grand Palladium Colonial Resort
Grand Palladium Colonial All Inclusive
Grand Palladium Colonial Resort All Inclusive Kantenah
Palladium Colonial Resort
Palladium Grand Colonial
Grand Palladium Colonial Resort Spa All Inclusive
Pallaum Colonial Inclusive Ka
Grand Palladium Colonial Resort & Spa All Inclusive Kantenah

Frequently asked questions

Does Grand Palladium Colonial Resort & Spa All Inclusive have a pool?

Yes, this property has 6 outdoor pools and a children's pool.

How much does it cost to stay at Grand Palladium Colonial Resort & Spa All Inclusive?

As of 20 Sept 2024, prices found for a 1-night stay for 2 adults at Grand Palladium Colonial Resort & Spa All Inclusive on 30 Sept 2024 start from NZ$464.62, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Grand Palladium Colonial Resort & Spa All Inclusive pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Grand Palladium Colonial Resort & Spa All Inclusive?

Self-parking is free at this property.

What time is check-in at Grand Palladium Colonial Resort & Spa All Inclusive?

Check-in start time: 3 PM; check-in end time: midnight.

What time is check-out at Grand Palladium Colonial Resort & Spa All Inclusive?

Checkout is at noon.

Are there all-inclusive benefits at Grand Palladium Colonial Resort & Spa All Inclusive?

Yes, the property is all-inclusive. All food and drinks are included, and activities include windsurfing, snorkelling, kayaking and more.

Where is Grand Palladium Colonial Resort & Spa All Inclusive located?

This Kantenah property is on the beach, 6.6 mi (10.6 km) from Puerto Aventuras Marina, and within 16 mi (25 km) of Akumal Beach and Xel-Há Park.

Grand Palladium Colonial Resort & Spa All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 436 out of 1001 reviews" "
Rating 8 - Good. 322 out of 1001 reviews" "
Rating 6 - Okay. 123 out of 1001 reviews" "
Rating 4 - Poor. 59 out of 1001 reviews" "
Rating 2 - Terrible. 61 out of 1001 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Cristina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a fabulous time at this resort. Great beach great amenities. Was more family and children than I anticipated
Stayed 4 nights in Aug 2024

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place
Stayed 3 nights in Aug 2024

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2024

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked everything about the hotel—the facilities, the restaurants—but I absolutely loved the beach; it’s simply divine. The staff were generally great, though I did have a small issue with the lobby supervisor and one of the people who answered the phone, as I was initially given the wrong room. However, everything was resolved by employees who truly understand what customer service is all about. One area that could use improvement is the attention to food quality at the sports bar. Also, the rooms in the Colonial section could benefit from some renovation, including the furniture, beds, etc. But the pool, beach, and restaurants were fabulous."
Stayed 4 nights in Aug 2024

10/10 Excellent

Rosa Ines Pullay

Liked: Cleanliness, staff & service, property conditions & facilities
Volveria a ir tiene mucha variedad
Stayed 4 nights in Aug 2024

2/10 Terrible

Sonia

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
They offer pool side rooms which is a lie we were about a 4-5 minute walk to the pool. And when asked the people there were not apologetic at all just this is what you get attitude. Hard to get towels. Food was terrible and booking at restaurants was painful. The pool you could see that it had not be scrubbed as you could see the scum line.
Stayed 5 nights in Aug 2024

8/10 Good

Jacob

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Rooms could have been cleaner and better maintained, but the resort was great and had a very safe, peaceful and fun atmosphere
Stayed 8 nights in Aug 2024

8/10 Good

Bigyan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Jun 2024

6/10 Okay

Kimberly

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2024

6/10 Okay

Irma

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property is great! I would say the service is what needs improvement! they never refilled the mini fridges as they said they would even after I complained to front desk. Food quality was not what I expected! Out of the few restaurants I tried El Dorado was the best! It is family friendly!
Stayed 4 nights in Jul 2024

6/10 Okay

Neehar

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Non-buffett dining options required reservations days in advance even though none of them were full each night. We were there 3 nights and managed to get into one restaurant that was not a buffet. Mangroves around property held stagnant water and produced an awful smell that infiltrated into the rooms. Beach area was small. Pool areas were nice. All inclusives have lost their luster. Good and drinks are mediocre at best. Bars are under staffed.
Stayed 3 nights in Jul 2024

2/10 Terrible

Chelsea

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Inedible food. Old facilities. Everything felt dirty.
Stayed 7 nights in Jul 2024

4/10 Poor

ORESTA

Disliked: Property conditions & facilities
Grand Palladium has been a favorite hotel resort for the last 7 years. However, the quality has taken a nosedive during our most recent visit. Starting with the pros; the bread was good, and was seemingly fresh, and there were more than enough beach chairs for everyone, lastly the Brazilian restaurant had better quality and variety of food. The good ends there. First off, the housekeeping, none of the staff speak English and are unable to meet the simplest of asks. One of the worst and most unbelievable experiences is when housekeeping left our door open TWICE after they finished cleaning. The minifridge was sparingly restocked, and never fully. Next the salad bar, it was constantly overcrowded with guests and tables but nowhere near enough staff.This led to 10 minute lines to even enter the salad bar, which I have never experienced in my over 18 of traveling to all -inclusives in Mexico. The variety of food was lacking/ not enough food prepared for the amount of guests. It was difficult and time consuming to make a reservation for any of the restaurants. The variety and quality was poor in the restaurants as well and was very bad at the Mexican restaurant.The alcohol that was supposed to be premium was extremely watered down and select alcohol was not available, or available at limited times. Lastly most disappointing, was the lack of accommodations for persons with disabilities. The public restroom was inaccessible, pathway to the beach was unsafe, minimal help from staff
Stayed 9 nights in Apr 2024

8/10 Good

Changbong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good other than room cleaness
Stayed 4 nights in Jul 2024

6/10 Okay

Ryan

Travelled with family
Liked: Cleanliness, staff & service
Poor weather during our stay limited the beach and activity options so the room and dining options were really in focus. The first day (Monday) we were figuring out the lay of the land and went to La Hacienda for lunch as we waited for our room to be ready. Food quality there was very poor with items overcooked, tasteless, or cold. It was a very bad first impression. We didn't go back there again. For dinner all of the ala carte restaurants were full so we went to La Dalia buffet which was a much better service and food quality experience. We went to La Dalia for breakfast and lunch the rest of the trip with good results. Tuesday night we went to Bravo (upcharge) for dinner which was great food and entertainment. Wednesday night we went to Portofino (Italian) and it was terrible. 9 people with different dishes and they were all poor quality. I've had better meals out of a can. Thursday night was El Dorado (american steakhouse) and it was fantastic. The filet mignon was perfect and service was stellar. Best food of the trip. Friday night we ate at Bahia (Brazilian steakhouse) and it was very good. Service was stellar from Juan who kept us entertained with banter and tequila. We stayed in the Colonial section in the junior garden suite. The decor and furniture was a little dilipated. I recommend staying in the White Sands or Kantenah rooms instead. The Colonial lobby was great though and we spent a lot of our nights hanging out there with drinks and music.
Stayed 5 nights in Jun 2024

2/10 Terrible

Mary Lou

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The hotel ac went out through the entire resort and we had to sleep through that a few nights.
Stayed 5 nights in Jun 2024

2/10 Terrible

Aghdas

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are very outdated. Staff are not nice and friendly. Customer service is non existent. Restaurant hours are ridiculous and not all open. Short staffed. I wont return.
Stayed 7 nights in Jun 2024

2/10 Terrible

Nasseem

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jun 2024

10/10 Excellent

Renato

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and cleanliness
Stayed 7 nights in May 2024

10/10 Excellent

Francisco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. I will come back!
Stayed 6 nights in Jun 2024

2/10 Terrible

Steven Clement

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Stayed 6 nights in Jun 2024

8/10 Good

Shanna, Firestone

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This property holds a special place in our hearts as we were married here in 2017 and we return every year! This year we were a little disappointed with our room cleanliness and amenities. The property is beautiful as always but seemed a little less unkept compared to years prior. The resort also seems to become very lax with the smokers, allowing them to smoke in all areas. Chic is a must do. Also, visit the White Sands lobby bar, Roger makes the best drinks. We had something new every night!
Stayed 8 nights in Apr 2024

2/10 Terrible

Cesar

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 3 nights in May 2024

6/10 Okay

Elle

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Front desk for check in did not treat me the same way prior and the check in process did not make me feel welcome. Very rude. Everyone else besides the colonial front desk was amazing.
Stayed 10 nights in May 2024

8/10 Good

EWA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property,great pools and wonderful beach very friendly stuff.My 4th trip to this resort.
Stayed 3 nights in May 2024